Ratings & Prices for Charleston Place, Ellicott City, MD

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4
Safety	1.5
Office Staff	1
Maintenance	1.5
Neighborhood	4
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	2

Manager's Review Engagement

Percentage of reviews responded to	0%

Manager's Review Reply Time

Average time to respond to reviews	N/A

Ratings & Reviews (209 Reviews)

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Resident • 2012 - 2020

08/24/2020

This is an anonymous. For almost seven years maintenance worker have been paid by other tenants to force me to move to move their indian family in. Racisim. Things have been destroy. Management get smart pay me no mind. Had police reports suddenly they were lost… See More

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Resident • 2019 - 2020

06/24/2020

I am a current resident and request for maintenance since last one month. All they will do is fake promises. I guess this is under new management. Staff will like you only if you pay rent. If you call for maintenance/service, they will show you who… See More

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Resident • 2020

01/16/2020

Rude staff and racist. Don't live here if you're an --------- or can't speak English well. They will just get annoyed with anything you ask or say. The Leasing office staff is all women who aren't qualified for basic customer service and only have poor attitudes.… See More

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Resident • 2017 - 2019

11/04/2019

Overall horrible place to live. -------- who works at the front office is very unprofessional and rude..(she isn't the only one) Rolls her eyes over everything and huffs and puffs whenever I ask something. I've even watched an employee hang up the phone when it was… See More

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Resident • 2017 - 2019

08/21/2019

We really love the community - this is our third year living here. The leasing office's service was great when we first moved in to our apartment in 2017. However, some recent incidents have made us really frustrated. When we went to the leasing office to… See More

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Verified Resident 611952 • vrp • 2016 - 2019

03/06/2019

fine, just an old buildingfine, just an old buildingfine, just an old buildingfine, just an old buildingfine, just an old buildingfine, just an old buildingfine, just an old buildingfine, just an old buildingfine, just an old building

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Verified Resident 611951 • vrp • 2017 - 2019

03/06/2019

This community is good place to live. It is a community filled with people of all types of nationalities Africans, -------, Middle Easterns, African Americans and so on. I haven't had any major issues living here. I had a couple centipedes and spiders with I got… See More

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Charleston Place Manager

03/07/2019

Thank you, thank you, thank you! Thank you for your thoughtful feedback. Thank you for taking the time to share your experience here and thank you for making your home with us! We are so happy that you are enjoying your home at Charleston Place!

Verified Resident 606043 • vrp • 2013 - 2019

02/20/2019

Unfortunately - the service and support here in the last 1.5 years has been so awful that I would not recommend anyone live here - the standards are not high and if you are a professional person...living in this type of situation will frustrate you.The marijuana… See More

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Charleston Place Manager

02/21/2019

Thank you for your review. I'm so sorry to hear that you have been disappointed by the level of service you've received in recent months. The issues noted are a very real challenge in managing a large community. As you may know, we recently notified residents that we'd be doing a sweep of our parking areas for expired registrations, abandoned vehicles, etc. and vehicles in violation would be towed. We hope that will improve the parking situation. I will share the other feedback with our management team and discuss how we might do better. I'd like to sincerely apologize for any frustration or inconvenience you've experienced.

Verified Resident 600279 • vrp • 2017 - 2019

02/04/2019

High rent and increasing rent every year is a concern .please respect tenants and answer questions promptly .try to rent apartments reasonably and don't over charge tenants .arrange get togethers parties for tenants atleast 2 times in a year.

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Charleston Place Manager

02/04/2019

Thank you for your review. I will share your feedback with our team. I'm so sorry you feel you have been treated with disrespect. That is not okay - you should always feel heard and certainly any questions or concerns should be addressed with care and respect. If you'd like to discuss your concerns in greater detail, please feel free to reach out to our property manager, Melissa, at [email protected] Thank you.

Verified Resident 589364 • vrp • 2013 - 2018

01/03/2019

It is managed exactly like you would think an apartment run by a big company is managed. Clean enough apartments, and good maintenance staff that is timely and professional, but with an office staff and website that makes life so difficult you don't want to live… See More

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Charleston Place Manager

01/04/2019

Thank you for your review. I'm happy to hear that you have enjoyed a positive experience with our maintenance team - I will be sure to pass along to them your kind words. I am, however, sorry to hear that you have been disappointed by our office staff and our website. I'd love to know more. If you'd like to discuss your concerns in more detail, feel free to reach out to me at [email protected] Thank you.

Verified Resident 589026 • vrp • 2017 - 2018

01/02/2019

Honestly, we need more parking space on the 3027 Wheaton way row. We have to park far from the building and then make a hike to get in the building. Maintanice does respond in a reasonable amount of time and normal gets the job done the… See More

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Charleston Place Manager

01/04/2019

Thank you for your review. I'm so sorry we weren't able to resolve your water leak more efficiently. I'd like to apologize on behalf of the team for any frustration and inconvenience you experienced and for the lack of concern you felt from our leasing office. If you'd like to discuss your concerns in more detail, please feel free to reach out to our property manager, Melissa, at [email protected] Thank you for your patience and thank you for making your home with us.

Verified Resident 436856 • vrp • 2017 - 2018

12/15/2018

Very Safe community, Reasonably priced for the area and quality. thiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii was all i had to say.

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Charleston Place Manager

12/20/2018

Thank you for your review. We are delighted that you are enjoying your experience here at Charleston Place! Thank you for making your home with us. Happy Holidays!

Verified Resident 428981 • vrp • 2015 - 2018

12/13/2018

Maintenance is good and community is kept clean. There are small events arranged for kids, which is good. Security is a major concern and had some thefts of car tires in 2018. Staff is little rude and sometimes do not answer to your queries at all.… See More

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Charleston Place Manager

12/13/2018

Thank you so much for your review. We're pleased that, overall, you seem to be happy with the community. The tire theft incidents were unfortunate though not exclusive to Charleston Place. Thankfully, they seem to be behind us. As to the rudeness you've experienced, I can't apologize enough! That's never okay and I will share your feedback with our management team. Thank you for making your home with us and Happy Holidays!

Former Resident • 2015 - 2018

11/08/2018

The rent increases every year are ridiculous! Especially because most buildings are infested with mice!!! I had a mouse problem for several years and nothing maintenance did corrected the issue. Maintenance and office staff extremely rude . At one point I was told to vacate and… See More

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Verified Resident 567295 • vrp • 2018

11/06/2018

Charleston Place is conveniently located in Ellicott City (right off rt 40). It is reasonably priced and a very clean neighborhood. The staff is always super friendly and helpful and maintenance responds pretty quickly. I also like how the front door to each building locks. Occasionally… See More

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Former Resident • 2016 - 2018

11/05/2018

Most of The apartment has Rat and Mice problem . Property and Leasing manager are very unprofessional and they talk to resident rudely . Leasing office will hangup phone and never resolve issue . Maintenance manager think of himself as GOD and he scold to the… See More

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Verified Resident 558128 • vrp • 2017 - 2018

10/17/2018

Charleston Place is a family community with great up kept apartments. I enjoy the open parking options and secure entryways. I do not enjoy the children running through the parking lot, there needs to be designated areas for the kids throughout the complex.

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Charleston Place Manager

10/24/2018

Thank you for your review! We are so pleased that you are enjoying your experience at Charleston Place. I will share your feedback re: our community's children with our senior management team - we certainly want them to stay out of harm's way. Thank you for your patience and thank you for making your home with us!

Verified Resident 550764 • vrp • 2002 - 2018

10/03/2018

Its not worth how much youre paying. Its bland and boring and office staff are never helpful and it seems like they get irritated when presented with a problem. Stuff constantly breaks down then takes forever to fix maintenance is not the problem its management.

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Charleston Place Manager

10/23/2018

Thank you for your review. I'm sorry that you have been unhappy with your experience here and, more importantly, that you feel you have not been treated well by our office team. Unfortunately, due to the anonymous nature of this review, we are unable to reach out to you. Please feel free to reach out directly to me to discuss any concerns you may have. You can reach me at Kelly [email protected] I look forward to hearing from you and for the opportunity to make things right. Thank you.

Verified Resident 741325 • vrp • 2018

09/19/2018

My experience has been great. No problems thus far. The foliage and everything is beautiful. Just an all around peaceful community. Neighbors are friendly, etc. Best community I've lived ever. I will continue to be a Home Properties resident until I buy my own. See More

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combogo 389913 • vrp • 2015 - 2018

08/06/2018

The rent increases every year are ridiculous! Especially because most buildings are infested with mice!!! I had a mouse problem for over a year and nothing maintenance did corrected the issue. I finally had to get a cat (which I did not want) to keep them… See More

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Charleston Place Manager

08/07/2018

Thank you for your review. I apologize for the treatment you've received; it certainly isn't acceptable. I would love to have you speak directly with our property manager, however, I cannot find you in our records with the username on this review. Would you please reach out to the property manager, Melissa, at your earliest convenience at [email protected] (note there is no "a" in her first name in the email address). We would very much like the opportunity to address your concerns directly! Thank you.

Resident • 2015 - 2018

08/01/2018

Recently, the new staffs are worst. They are not professional. Everyone who gave vacate notice were informed that they have not received the notice. They are cheating people to get more money. I heard this from many people. Please stay away from Charleston place.

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Charleston Place Manager

08/07/2018

Thank you for your review. I'm sorry you feel that you have not had a favorable experience with our staff. We expect each of our residents to be provided with the best possible customer service all the time. If you'd like to discuss your concerns with the property manager, Melissa can be reached directly at [email protected] We are unable to reach out to you due to the anonymity of the review, but would like the opportunity to address any issues with our team. We hope to hear from you!

Resident • 2016 - 2018

07/24/2018

This is the worse place in the world to live. They rent to ------- who don't mind living with rats and Maintenance is the worse of course should I say why-u already know the nationality cheap labor that wont even shampoo the carpets in the hallways… See More

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Verified Resident 494604 • vrp • 2016 - 2018

06/02/2018

N/A N/A N/A N/A NNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN

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Verified Resident 491334 • vrp • 2017 - 2018

05/23/2018

location - excellent Security , theft - very bad walking alies - smell bad apartment cost - high The renewal is always hiked up and I do not wish to pay any further since the security is bad and theres a very bad noise coming from… See More

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Charleston Place Manager

05/24/2018

Thank you for your review. There are a couple of issues noted that we'd like the opportunity to address for you. Due to the anonymous nature of this review, we are unable to reach out to you. Please contact us at your earliest convenience ans we'll be happy to assist you. Thank you!

Verified Resident 485417 • vrp • 2018

05/09/2018

Better upkeep and friendlier office staff. Offer more incentive upon moving in. Two weeks after we moved in they were offering a gift that wasn't right I felt looked over. Communication should be better to residents.

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Charleston Place Manager

05/11/2018

Thank you for your review. I'm so sorry you feel slighted. We'd like to hear more about how you think we might improve. While we strive each day to deliver excellent customer service, we know that sometimes we fall down. Due to the anonymous nature of this review, we are unable to reach out to you. Please feel free to email our property manager, Melissa, to share your thoughts. Her email address is [email protected] Thank you.

•

Updated Review

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Features & Amenities

Laundry

Washer/Dryer

Parking

Street Parking Available

General

Additional Storage
Air Conditioner
Balcony
Bonus Room/Den
Business Center
Ceramic Tile Baths
Clubhouse
DishWasher
Eat-in Kitchen
Fitness Center
Freeway Access
Gas Range
Individual Climate Control
Large Closets
Package Receiving Service
Playground
Pool
Quality Landscaping
Recycling Program
Refrigerator
Renovated Kitchens and Baths in Select Apartments
Resident Car Care Center
Separate Dining Room
Short Term Lease Available
Tennis Court

Pets

Cats Allowed
Pet Limit: 2
Comments: Cats welcome. Maximum two pets per apartment. Monthly fees: $40 per pet. Refundable deposit: $300 (first pet only). Other restrictions may apply. No weight limit.
Dogs Allowed
Pet Limit: 2
Comments: Dogs welcome. Maximum two pets per apartment. Monthly fees: $40 per pet. Refundable deposit: $300 (first pet only). Breed restrictions and other limitations apply. No weight limit.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,125 - $1,495
SQ. FT.
675
Available
Avail.
3 Units
Model
1 Bedroom, 1 Bath 675 sq. ft.

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Price
Price
$1,160 - $1,520
SQ. FT.
705
Available
Avail.
3 Units
Model
1 Bedroom, 1 Bath 705 sq. ft.

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Price
Price
$1,255 - $1,595
SQ. FT.
835
Available
Avail.
2 Units
Model
1 Bedroom, 1 Bath 835 sq. ft.

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Price
Price
$1,315 - $1,570
SQ. FT.
790
Available
Avail.
1 Units
Model
1 Bedroom, 1 Bath 790 sq. ft.

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2 Bedrooms, 1 Bathroom

Price
Price
$1,470 - $2,110
SQ. FT.
915
Available
Avail.
3 Units
Model
2 Bedroom, 1 Bath 915 sq. ft.

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Price
Price
$1,495 - $1,890
SQ. FT.
910
Available
Avail.
3 Units
Model
2 Bedroom, 1 Bath 910 sq. ft.

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Price
Price
$1,590 - $1,945
SQ. FT.
1,005
Available
Avail.
1 Units
Model
2 Bedroom, 1 Bath 1005 sq. ft.

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2 Bedrooms, 2 Bathrooms

Price
Price
$1,575 - $1,930
SQ. FT.
970
Available
Avail.
3 Units
Model
2 Bedroom, 2 Bath 970 sq. ft.

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Make your new home Charleston Place in Ellicott City, MD a city ranked sixth, along with nearby Columbia, MA, among MONEY Magazine's 2014 Best Places to Live in America. Offering one- and two-bedroom apartments for rent, Charleston Place provides access to Howard County Public Schools, some of the best in the country. You'll enjoy newly renovated kitchens with rich maple cabinetry and brushed silver appliances, ceramic-tile baths, air conditioning, and a balcony or patio. Select apartments have a separate dining room, and a den or office. Additional amenities include a swimming pool, tennis courts, fitness and business centers, car care area, and more!Just 20 minutes from the Baltimore/Washington International Airport, Charleston Place is near I-695, I-95, I-70, U.S. Route 29, U.S. Route 40, and Route 100. Our pet-friendly complex is located near H-Mart Supermarket and Baltimore. Enjoy off-street parking. Housing vouchers welcome.

Office Hours

Sunday: 12:00 PM - 05:00 PM
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Charleston Place?
The community is rated 2.5/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Charleston Place?
The community is rated 4/5 stars, signifying much satisfaction on average.

How safe is Charleston Place?
The community is rated 1.5/5 stars, which is considered being slightly safe on average.

How satisfied are residents with the neighborhood
The community is rated 4/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 1.5/5 stars, which is considered being slightly effective on average.

Who manages Charleston Place?
Home Properties

What is the pet policy at Charleston Place?
Cats Allowed
Pet Limit: 2
Comments: Cats welcome. Maximum two pets per apartment. Monthly fees: $40 per pet. Refundable deposit: $300 (first pet only). Other restrictions may apply. No weight limit.
Dogs Allowed
Pet Limit: 2
Comments: Dogs welcome. Maximum two pets per apartment. Monthly fees: $40 per pet. Refundable deposit: $300 (first pet only). Breed restrictions and other limitations apply. No weight limit.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths