Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 15 days |
Contact Property
Lerner Surrey Square
6024 Surrey Square Lane Suite 103
Forestville, MD 20747
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 15 days |
Our manager would really like to speak with you more regarding this matter. Please reach out to us at (301) 242-0845. We look forward to hearing from you.
Dear Resident, Thank you so much for taking the time to share this feedback with others. We do take pride in our community and our great team. We will be sure to thank our staff for providing you with exceptional service. Thank you for calling Lerner Surrey Square home! Sincerely, Lerner Management
Dear Resident, We are thrilled to hear of your wonderful experience! We could not be more proud of our team for exceeding your expectations and making you feel right at home! We sincerely thank you for taking the time to rate us. Thank you for calling Lerner Surrey Square home! Sincerely, Lerner Management
Dear Resident, Thank you for taking the time to share your thoughts. We will be sure to share your feedback about the trash containers with our team. You're also welcome to contact the Leasing Office directly. Thanks for calling Lerner Surrey Square home! Sincerely, Lerner Management.
Dear Resident, We are happy to have you as a resident! We will be sure to thank our staff and our maintenance for providing you with excellent customer service. Thanks for calling Lerner Surrey Square home. We look forward to many years to come! Sincerely, Lerner Management
Dear Resident, We are thrilled to hear of your wonderful experience! We could not be more proud of our team for exceeding your expectations and making you feel right at home! We sincerely thank you for taking the time to rate us. We look forward to many years to come! Sincerely, Lerner Management
Dear Resident, Thank you for taking the time to share your thoughts. We are thrilled to hear that you are happy with the staff and the community! We work hard to make sure that all of our residents have a positive experience. Thanks for sharing your feedback and calling Lerner Surrey Square your home! Sincerely, Lerner Management
Dear resident, Thank you for the positive review and for sharing your feedback with us. Please feel free to contact your community manager directly at [email protected] to discuss lease terms. Thanks for calling Surrey Square your home! Sincerely, Lerner Management
Thanks for the 5-star rating and your feedback about our community. We will be sure to share this message with our team. You are always welcome to contact your community manager directly at [email protected] anytime you have a concern. Thanks for calling Surrey Square your home! Sincerely, Lerner Management
Dear Resident, We are so thrilled to hear of your wonderful experience with us! Thank you so much for taking the time to share this feedback with others. We do take pride in our community and our great team. We will be sure to thank our office staff and maintenance for providing you with exceptional service. Thank you for calling Lerner Surrey Square home! Sincerely, Lerner Management
Dear Resident, We are so thrilled to hear of your wonderful experience with us and welcome to the Surrey Square community! Thank you so much for taking the time to share this feedback with others. We do take pride in our community and our great team. We will be sure to thank our staff for providing you with exceptional service. Thank you for making Lerner Surrey Square home! Sincerely, Lerner Management
Dear Resident, Thank you for the positive review! We are happy to hear that you like your apartment home and community overall! . Thanks for calling Lerner Surrey Square your home! Sincerely, Lerner Management
Dear Resident, We are happy to have you as a resident! We will be sure to thank Ana and Anthony and our maintenance for providing you with excellent customer service. Thanks for calling Lerner Surrey Square home. We look forward to many years to come! Sincerely, Lerner Management
Dear Resident, Thank you for taking a moment to review the community and letting us know why you love living Lerner. We hope you continue to enjoy your residency and ask that you contact the Leasing Office if you ever need assistance. Sincerely, Lerner Management
Dear Surrey Square resident We are disappointed to hear of poor customer service at our community. You are welcome to review any service issues with us directly via [email protected] Sincerely, Lerner Management.
Dear Resident, Thank you for taking the time to rate us. We do take pride in our community and we will be sure to share your feedback with our team. Thanks for calling Lerner Surrey Square home! Sincerely, Lerner Management.
Dear Resident, Thank you for the positive review! We are happy to hear that you like your apartment home and community overall! We will be sure to thank our Leasing Staff for providing you with excellent service as well. Thanks for calling Lerner Surrey Square your home! Sincerely, Lerner Management
Dear resident, Thank you for leaving this great feedback! We are happy to hear you are enjoying your home and community. We will be sure to thank the team for providing you with excellent service! Sincerely, Lerner Management
Dear resident, Thank you for the 5-star rating! We are happy to hear that you like your apartment home and community overall. Sincerely, Lerner Management
Dear Resident, Thank you for taking the time to rate us. We do take pride in our community and we will be sure to share your feedback with our team. Thanks for calling Surrey Square home! Sincerely, Lerner Management.
Dear Resident, Thank you for posting a thorough review of Surrey Square. We are happy to know that our Maintenance Team resolved your issues and giving you a peace of mind. Please let us know if you have any questions or concerns. Sincerely, Lerner Management
Dear Resident, Thank you so much for this 5-Star review! We are happy that you are enjoying the University Square community. We will be sure to thank the team for providing you with excellent service and maintaining the sense of community. We look forward to many years to come. Sincerely, Lerner Management
Dear Resident, Thank you for the positive review! We are happy to hear that you like your apartment home and community overall! We will be sure to thank our Leasing and Maintenance staff for providing you with excellent service as well. Thanks for calling Lerner Surrey Square your home! Sincerely, Lerner Management
N/A
519
N/A
Studio
N/A
800
N/A
Victoria
N/A
950
N/A
Ashley - Den
N/A
1,069
N/A
Prairie
N/A
1,181
N/A
Dutchess View - Den
N/A
1,319
N/A
Carriage
N/A
1,522
N/A
Coachman
Convenience is at your doorstep at Surrey Square apartments in Forestville, Prince Georges County, located on Pennsylvania Avenue near Penn Mar Shopping Center and Penn Station Center. Our location is also just minutes from the attractions of the surrounding Washington D.C. area and is ideal for employees of nearby Andrews Air Force Base, UPS, Verizon, Maryland Hospital Center and the U.S. Census Bureau and students and faculty of Samuel P. Massey, one of the top rated schools in PG County. We have easy access to where you need to go via the Capital Beltway and Maryland Route 4, and bus stops at the front of our community, including a Metrobus that takes you directly to the nearby Suitland Metro station and beyond! Not only do we allow cats, but our pet fees are among the lowest around. Your home is waiting at Surrey Square apartments!
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Contact Property
Lerner Surrey Square
6024 Surrey Square Lane Suite 103
Forestville, MD 20747