Review History for anonymous

Remington Place


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anonymous

Resident 2020

7/7/2020

So, I used to live in Remington Place a little over a year ago. I left when my lease was up and then decided to come back about 7 months later. My first experience was a good one. The only issue I can recall was that a pipe burst in my apartment and there was water everywhere. Nothing was ruined, however it was about a 5 day process to get everything back to normal, but they handled it very well. NOW, I'm back and things aren't so great. Again, the move in was smooth, even during COVID. But this time I have Roaches. I have reached out to the rental office. And Keisha, has been very helpful scheduling my extermination appointments. But, it is not working. I was told that they are living under my sink and coming through a hole. I asked to speak to management and was I told they would reach out to me. That was a week ago. I haven't heard anything. I've even sent emails to the management company and have gotten no response. I'm really upset. Nobody should have to live with bugs. I've been patient, but now I'm through. Hopefully this gets somebodies attention. I just want out!
    Manager

    7/14/2020

    Remington Place
    Thank you for again making us your home! We are glad to know that Keisha has been so helpful and has made such an impression on you, but we regret to learn of your concerns about pests and our responsiveness. Our staff is expected to go above and beyond to make residents' daily living stress-free, so your input about their responsiveness to your emails and service requests is disappointing. We are looking into this and are eager to learn more so we can take corrective action and resolve any pending issues. At your convenience, please email us at customerservice@thedonaldsongroup.com. We look forward to restoring your trust in us. Thank you for bringing this to our attention and know that we appreciate your patience.

    Review 69 out of 149

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    Remington Place

    March 2024

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