Elmwood Terrace Apartments

Thank you for your review and for your thoughtful feedback. Unfortunately, the creek belongs to the city and the trash comes from the adjacent mall. In the past, we have been unsuccessful in getting the city to better maintain the area which is why we installed the fence. We do our best to maintain the fence-line and share your frustration about the creek. Thank you for your understanding and for making your home with us.

Thank you for your review. There is no better praise to us than you feel at home in our community...mission accomplished. That said, I'm very sorry to hear that you don't care to interact with the leasing office. If there's something specific we can address for you, please do reach out to our property manager, Melissa, at [email protected] Our team is here for the express purpose of our residents and if we're missing the mark, we'd like to know. Thank you.

Thank you for your review. I'm so sorry to hear that you've been disappointed in recent months. Sounds like the issues may be tied primarily to an inconsiderate neighbor or two. We'd love the opportunity to address these issues for you, however, we'll need more details in order to do so. Due to the anonymous nature of the review, we are unable to reach out to you. Would you lease reach out to our property manager, Melissa, at [email protected] at your earliest convenience. Thank you and thank you for your patience.

Thank you for your review. We are happy to hear that, overall, you are happy with your experience here. We do understand your frustration with our breed restrictions. In our personal lives, we've all met dogs (or even own them) that are included on our restricted list that are total teddy bears. Unfortunately, our breed restrictions are dictated by our insurance provider, which is common practice in our industry. Hopefully, that little bit of information makes our position more acceptable. We thank you for your residency. Happy Holidays!

Thank you so much for your review. It was very nice of you to take the time to share your past experience with us. Perhaps we'll see you again one day. :-) Thank you for your former residency!

Thank you for your review. We're happy to hear that you enjoyed living here. It is, however, disheartening to hear that you felt 'conned' at move in. We sincerely apologize for any confusion that may have occurred about lease terms, price, etc. If you have any concerns you'd like to discuss, please feel free to contact the property manager at [email protected] Thank you for your residency.

Thank you for the review. Sometimes noise can be a challenge in a multifamily living environment. We do, however, address any issues where noise levels are unreasonable and chronic. Please let us know if there's something we can help you with. Thank you for making your home with us!

Thank you for your review. We are so happy that you and your children are enjoying your living experience at Elmwood Terrace. Thank you for making your home with us!

We are always concerned when a resident is dissatisfied, but never more so than when he/she is newer to the community. Clearly, we have not met your expectations and we'd like a chance to fix that. Please reach out to our property manager, Melissa, at [email protected] to share more detail about what we might do differently. Thank you for your feedback!

Thank you for your review. There are several concerns noted here which may be better addressed by phone or in-person. I'm so sorry that you have been unable to reach us by phone. Curious as we have a 24 hour answering service that takes our calls when we are unable, so you shouldn't ever reach an answering machine without first speaking with a call agent. Due to the anonymous nature of your review, we are unable to reach out to you. Please email our property manager, Melissa, at [email protected] homeproperties.com to schedule a call or meeting. Thank you.

Thank you for your review. I'm so sorry that feel the quality of your experience here has declined. If you'd like to discuss your concerns in more detail, please feel free to reach out to our property manager, Melissa, at [email protected] We do appreciate your residency.

Thank you for your review. We are thrilled that you are enjoying your experience here - that is, after all, our ultimate goal. You're right - it is human nature to share when one is dissatisfied as opposed to when one is satisfied. That said, we do try to use negative feedback as an opportunity to learn and improve our service. Thank you for making your home with us!

Thank you for your review. We are so happy that you are enjoying your living experience at Elmwood Terrace! Of course we appreciate any referrals from our residents and, in case you didn't know, we do offer a referral reward! Thank you for your residency.

Thank you for your review. I'm sorry that you feel your concerns have not been dealt with properly. I assure you we do take pest problems seriously which is why we offer a pest control service at no cost to our residents. Due to the anonymous nature of the review, we are unable to reach out to you. Please contact us at (301) 663-8444 so we can address any outstanding issues.

Thank you for your review. I'm sorry that you feel your concerns have not been properly addressed. Also, any fees are included in the Lease agreement and we do encourage you to read the Lease before signing, as you would any other legal document. However, if there is some confusion, we would like to provide clarification. Since you're unhappy with your service from our site team, please reach out to our regional manager, Linda. She can be reached at [email protected] Thank you.

Thank you for your review. We're so glad our central location is working out so well for you! Thank you for making your home with us.

Thank you for the review. We are so happy that you're happy! Thank you so much for making your home with us.