| Number of reviews in the past 365 days | 2 |
| Percentage of reviews responded to | 0% |
| Average time to respond to reviews | N/A |
1420 Key Parkway, Frederick, MD 21702
Ratings & Reviews (126 Reviews)
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Resident • 2017 - 2018 Not Recommended
Updated 04/28/2020
Reviewed 04/28/2020
Terrible business. Dont ruin your credit. They charged me 987 dollars after I moved out for trash and carpet. I am one of those people that actually cleans a property when I leave it.....there was absolutely NO trash left there. Carpet...I lived there for 2 years… See More
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Resident • 2017 - 2019 Not Recommended
Updated 11/17/2019
Reviewed 11/17/2019
Constant roaches and incompetent employees. I've lived here for almost 2-3 yrs and have had nothing but issues with this complex. My first apt was INFESTED with roaches so bad you'd see them on the building door and walls. They will accuse YOU of bringing them,… See More
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Resident • 2019 Not Recommended
Updated 05/07/2019
Reviewed 05/07/2019
I wouldn't recommend no one to live here. The people in management office are rude, the neighbors are dirty & maintenance is so unprofessional. Numerous threats from management left on my door & in my mailbox plus sheriff leaving things on my door for nosey neighbors… See More
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Verified Resident 630720 • 2017 - 2019 Recommended
Updated 04/24/2019
Reviewed 04/24/2019
I have had a pleasant experience since I moved into the apartments. I don't have any issues with the complex at all. It is convenient and close to all areas that I need to access. I wish that the creek area in from of building A… See More
Elmwood Terrace Apartments Manager29/24/2019
Thank you for your review and for your thoughtful feedback. Unfortunately, the creek belongs to the city and the trash comes from the adjacent mall. In the past, we have been unsuccessful in getting the city to better maintain the area which is why we installed the fence. We do our best to maintain the fence-line and share your frustration about the creek. Thank you for your understanding and for making your home with us.
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Verified Resident 602998 • 2018 - 2019 Recommended
Updated 02/11/2019
Reviewed 02/11/2019
Again living in my apartment is great, I really feel at home. My neighbors are quiet, no complaints from there. It's the external factors that impact the things I don't like about living here. I would recommend living here to a friend because my rent works… See More
Elmwood Terrace Apartments Manager11/11/2019
Thank you for your review. There is no better praise to us than you feel at home in our community...mission accomplished. That said, I'm very sorry to hear that you don't care to interact with the leasing office. If there's something specific we can address for you, please do reach out to our property manager, Melissa, at [email protected] Our team is here for the express purpose of our residents and if we're missing the mark, we'd like to know. Thank you.
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Verified Resident 598473 • 2017 - 2019 Not Recommended
Updated 01/31/2019
Reviewed 01/31/2019
poor, grass barely gets cut. Dog Feces all over the community. Poor sidewalk maintenance in the winter. Multiple families living illegally in one bedroom apartments. Overfull parking lots from too many people living in single apartments. Loud inconsiderate neighbors, and poor maintenance staff when issues arise.… See More
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Verified Resident 593876 • 2016 - 2019 Not Recommended
Updated 01/17/2019
Reviewed 01/17/2019
I have never been so disappointed in a community in my life. Initially when I became a resident I loved the community, after the first 1 1/2 the community changed. The residents are noisy, throw trash and debris on the grounds as well as the pet… See More
Elmwood Terrace Apartments Manager22/22/2019
Thank you for your review. I'm so sorry to hear that you've been disappointed in recent months. Sounds like the issues may be tied primarily to an inconsiderate neighbor or two. We'd love the opportunity to address these issues for you, however, we'll need more details in order to do so. Due to the anonymous nature of the review, we are unable to reach out to you. Would you lease reach out to our property manager, Melissa, at [email protected] at your earliest convenience. Thank you and thank you for your patience.
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Verified Resident 583033 • 2018 Not Recommended
Updated 12/13/2018
Reviewed 12/13/2018
My experience is pretty good. I like the look of apartment and its priced well for the frederick location. The only thing i didn't like is the pet policy specifically the breed restrictions i wish each dog was more looked into. I wish that the office… See More
Elmwood Terrace Apartments Manager13/13/2018
Thank you for your review. We are happy to hear that, overall, you are happy with your experience here. We do understand your frustration with our breed restrictions. In our personal lives, we've all met dogs (or even own them) that are included on our restricted list that are total teddy bears. Unfortunately, our breed restrictions are dictated by our insurance provider, which is common practice in our industry. Hopefully, that little bit of information makes our position more acceptable. We thank you for your residency. Happy Holidays!
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Verified Resident 542017 • 2016 - 2018 Recommended
Updated 09/12/2018
Reviewed 09/12/2018
Overall it is a decent community that I actually enjoyed living in. Its close to a lot of convenient places and the parks are nice for my child. I just wish that when you renewed youd get a bit more of a discount especially after been… See More
Elmwood Terrace Apartments Manager21/21/2018
Thank you for your review. We're happy to hear that you enjoyed living here. It is, however, disheartening to hear that you felt 'conned' at move in. We sincerely apologize for any confusion that may have occurred about lease terms, price, etc. If you have any concerns you'd like to discuss, please feel free to contact the property manager at [email protected] Thank you for your residency.
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Verified Resident 542016 • 2017 - 2018 Recommended
Updated 09/12/2018
Reviewed 09/12/2018
I lived in these apartments for 13 years when they were called Waverley Gardens back in the 1970s. I love the layout of the apartments and the size and the area of Frederick, with the view of the beautiful mountains. See More
Elmwood Terrace Apartments Manager21/21/2018
Thank you so much for your review. It was very nice of you to take the time to share your past experience with us. Perhaps we'll see you again one day. :-) Thank you for your former residency!
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Verified Resident 508616 • 2018 Recommended
Updated 07/04/2018
Reviewed 07/04/2018
It's an okay place to live... it can be noisy at times.. neighbors sometimes play music late at night when people are trying to sleep.. the security is nice u have someone driving in and out of neighborhood checking .
Elmwood Terrace Apartments Manager09/09/2018
Thank you for the review. Sometimes noise can be a challenge in a multifamily living environment. We do, however, address any issues where noise levels are unreasonable and chronic. Please let us know if there's something we can help you with. Thank you for making your home with us!
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Verified Resident 492381 • 2016 - 2018 Recommended
Updated 05/28/2018
Reviewed 05/28/2018
Elmwood Terrance is a great place to live. When coming here to look for a apartment , Lauren found the right apartment that would fit me & my children’s needs an space wise. I feel safe with my children because of the doors having a code… See More
Elmwood Terrace Apartments Manager30/30/2018
Thank you for your review. We are so happy that you and your children are enjoying your living experience at Elmwood Terrace. Thank you for making your home with us!
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Resident • 2017 - 2018 Not Recommended
Updated 05/16/2018
Reviewed 05/16/2018
The office is available if you have the time to go there in person. I have left messages and never received any call back. You can never get through to anyone at the office. Every time you call you receive and answering machine. The apartments are… See More
Elmwood Terrace Apartments Manager16/16/2018
Thank you for your review. There are several concerns noted here which may be better addressed by phone or in-person. I'm so sorry that you have been unable to reach us by phone. Curious as we have a 24 hour answering service that takes our calls when we are unable, so you shouldn't ever reach an answering machine without first speaking with a call agent. Due to the anonymous nature of your review, we are unable to reach out to you. Please email our property manager, Melissa, at [email protected] homeproperties.com to schedule a call or meeting. Thank you.
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Verified Resident 488342 • 2017 - 2018 Not Recommended
Updated 05/16/2018
Reviewed 05/16/2018
I would rather not because I unfortunately don't have a very positive review to share at this time. I've been a resident only for six months but I haven't been very happy here. Although, The women in the office are kind and professional and I enjoy… See More
Elmwood Terrace Apartments Manager16/16/2018
We are always concerned when a resident is dissatisfied, but never more so than when he/she is newer to the community. Clearly, we have not met your expectations and we'd like a chance to fix that. Please reach out to our property manager, Melissa, at [email protected] to share more detail about what we might do differently. Thank you for your feedback!
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Verified Resident 485415 • 2008 - 2018 Not Recommended
Updated 05/09/2018
Reviewed 05/09/2018
I moved here years ago and this community was awesome, over the years it seems to be going in a different direction. People suiting on steps, music loud from Neighbors..jobs done to quickly in apartments when you have to call back to be done again. I… See More
Elmwood Terrace Apartments Manager11/11/2018
Thank you for your review. I'm so sorry that feel the quality of your experience here has declined. If you'd like to discuss your concerns in more detail, please feel free to reach out to our property manager, Melissa, at [email protected] We do appreciate your residency.
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Verified Resident 336858 • 2016 - 2018 Recommended
Updated 05/01/2018
Reviewed 04/27/2017
Elmwood terrace is a great and affordable living area for all .great atmosphere, family friendly, covenant, great school district, office staff are very kind and respectful and value you as a resident. See More
Elmwood Terrace Apartments Manager01/01/2018
Thank you for your review. We appreciate your kind words and we are so happy and grateful that you are enjoying your experience here at Elmwood Terrace! Thank you for making your home with us.
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chickieduck • Resident • 2009 - 2018 Recommended
Updated 04/21/2018
Reviewed 04/21/2018
I hate when I tell people where I live and their first response is "is that safe" or "oh the 'hood". The neighborhood and complex have come a long way in the last 8 yrs. Yes it can get noisy, yes there are kids running wild,… See More
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Verified Resident 473339 • 2017 - 2018 Recommended
Updated 04/07/2018
Reviewed 04/07/2018
I am very satisfied with my residency at Elmwood Terrice. Before moving in, I read a lot of negative reviews online, but I often disregard them because I know that picky people will complain online, but satisfied residents do not typically post reviews online about their… See More
Elmwood Terrace Apartments Manager09/09/2018
Thank you for your review. We are thrilled that you are enjoying your experience here - that is, after all, our ultimate goal. You're right - it is human nature to share when one is dissatisfied as opposed to when one is satisfied. That said, we do try to use negative feedback as an opportunity to learn and improve our service. Thank you for making your home with us!
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Verified Resident 465781 • 2017 - 2018 Recommended
Updated 03/19/2018
Reviewed 03/19/2018
Good in general I will recommend to a friend. More parking places should be created. Maybe some covered parking places is needed. The place is clean and safe.Very positive the fact that there is security during the night.
Elmwood Terrace Apartments Manager20/20/2018
Thank you for your review. We are so happy that you are enjoying your living experience at Elmwood Terrace! Of course we appreciate any referrals from our residents and, in case you didn't know, we do offer a referral reward! Thank you for your residency.
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Tenant21018NN • Resident • 2018 Not Recommended
Updated 02/03/2018
Reviewed 02/03/2018
Do NOT MOVE HERE!!! there is a terrible roach problem, they do not take it serious. The most they will do is put down stick traps. They won’t actually inspect or do anything for the general health of Tenats. There are roaches all within the building,… See More
Elmwood Terrace Apartments Manager05/05/2018
Thank you for your review. I'm sorry that you feel your concerns have not been dealt with properly. I assure you we do take pest problems seriously which is why we offer a pest control service at no cost to our residents. Due to the anonymous nature of the review, we are unable to reach out to you. Please contact us at (301) 663-8444 so we can address any outstanding issues.
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Verified Resident 445151 • 2017 - 2018 Not Recommended
Updated 01/25/2018
Reviewed 01/25/2018
Management will tell you anything to get you off their backs and do nothing back dealing with the actual issues. They charge you hidden fees in the contract when you first go to apply for the lease. The apartments are not well insulated, you can hear… See More
Elmwood Terrace Apartments Manager30/30/2018
Thank you for your review. I'm sorry that you feel your concerns have not been properly addressed. Also, any fees are included in the Lease agreement and we do encourage you to read the Lease before signing, as you would any other legal document. However, if there is some confusion, we would like to provide clarification. Since you're unhappy with your service from our site team, please reach out to our regional manager, Linda. She can be reached at [email protected] Thank you.
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Verified Resident 442945 • 2007 - 2018 Recommended
Updated 01/20/2018
Reviewed 01/20/2018
I like living here because everything I need is within walking distance or public transportation. I also like the closeness to Ft Detrick with the availability of the VA Clinic. Also closeness to transportation to VA Hospital at Martinsburg WV. See More
Elmwood Terrace Apartments Manager22/22/2018
Thank you for your review. We're so glad our central location is working out so well for you! Thank you for making your home with us.
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Verified Resident 441748 • 2009 - 2018 Recommended
Updated 01/17/2018
Reviewed 01/17/2018
I love this place ,my kids school is near and I love the size of the apartments. The maintenance staffs are very friendly and answered your request as soon as possible. The rent is not bad at all comparing to lots of places around and there… See More
Elmwood Terrace Apartments Manager19/19/2018
Thank you for the review. We are so happy that you're happy! Thank you so much for making your home with us.
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Verified Resident 428498 • 2017 Not Recommended
Updated 12/08/2017
Reviewed 12/08/2017
Maintenance Team is amazing, Lauren in the rental office is awesome, It served it's purpose for me but I will not be renewing my lease, for various reasons. Please if you like quiet do not move here. It's close to everything I can admit but the… See More
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Resident • 2016 - 2017 Not Recommended
Updated 11/10/2017
Reviewed 11/10/2017
People in the office treat you like you are not a human being at all. When we went to sign the lease, the guy at the office was rude and yelling at us to sing the given papers. If you dont like the tenants you work… See More
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