Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
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Elmwood Terrace Apartments
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
Thank you for your review and for your thoughtful feedback. Unfortunately, the creek belongs to the city and the trash comes from the adjacent mall. In the past, we have been unsuccessful in getting the city to better maintain the area which is why we installed the fence. We do our best to maintain the fence-line and share your frustration about the creek. Thank you for your understanding and for making your home with us.
Thank you for your review. There is no better praise to us than you feel at home in our community...mission accomplished. That said, I'm very sorry to hear that you don't care to interact with the leasing office. If there's something specific we can address for you, please do reach out to our property manager, Melissa, at [email protected] Our team is here for the express purpose of our residents and if we're missing the mark, we'd like to know. Thank you.
Thank you for your review. I'm so sorry to hear that you've been disappointed in recent months. Sounds like the issues may be tied primarily to an inconsiderate neighbor or two. We'd love the opportunity to address these issues for you, however, we'll need more details in order to do so. Due to the anonymous nature of the review, we are unable to reach out to you. Would you lease reach out to our property manager, Melissa, at [email protected] at your earliest convenience. Thank you and thank you for your patience.
Thank you for your review. We are happy to hear that, overall, you are happy with your experience here. We do understand your frustration with our breed restrictions. In our personal lives, we've all met dogs (or even own them) that are included on our restricted list that are total teddy bears. Unfortunately, our breed restrictions are dictated by our insurance provider, which is common practice in our industry. Hopefully, that little bit of information makes our position more acceptable. We thank you for your residency. Happy Holidays!
Thank you for your review. We're happy to hear that you enjoyed living here. It is, however, disheartening to hear that you felt 'conned' at move in. We sincerely apologize for any confusion that may have occurred about lease terms, price, etc. If you have any concerns you'd like to discuss, please feel free to contact the property manager at [email protected] Thank you for your residency.
Thank you so much for your review. It was very nice of you to take the time to share your past experience with us. Perhaps we'll see you again one day. :-) Thank you for your former residency!
Thank you for the review. Sometimes noise can be a challenge in a multifamily living environment. We do, however, address any issues where noise levels are unreasonable and chronic. Please let us know if there's something we can help you with. Thank you for making your home with us!
Thank you for your review. We are so happy that you and your children are enjoying your living experience at Elmwood Terrace. Thank you for making your home with us!
Thank you for your review. There are several concerns noted here which may be better addressed by phone or in-person. I'm so sorry that you have been unable to reach us by phone. Curious as we have a 24 hour answering service that takes our calls when we are unable, so you shouldn't ever reach an answering machine without first speaking with a call agent. Due to the anonymous nature of your review, we are unable to reach out to you. Please email our property manager, Melissa, at [email protected] homeproperties.com to schedule a call or meeting. Thank you.
We are always concerned when a resident is dissatisfied, but never more so than when he/she is newer to the community. Clearly, we have not met your expectations and we'd like a chance to fix that. Please reach out to our property manager, Melissa, at [email protected] to share more detail about what we might do differently. Thank you for your feedback!
Thank you for your review. I'm so sorry that feel the quality of your experience here has declined. If you'd like to discuss your concerns in more detail, please feel free to reach out to our property manager, Melissa, at [email protected] We do appreciate your residency.
Thank you for your review. We appreciate your kind words and we are so happy and grateful that you are enjoying your experience here at Elmwood Terrace! Thank you for making your home with us.
Thank you for your review. We are thrilled that you are enjoying your experience here - that is, after all, our ultimate goal. You're right - it is human nature to share when one is dissatisfied as opposed to when one is satisfied. That said, we do try to use negative feedback as an opportunity to learn and improve our service. Thank you for making your home with us!
Thank you for your review. We are so happy that you are enjoying your living experience at Elmwood Terrace! Of course we appreciate any referrals from our residents and, in case you didn't know, we do offer a referral reward! Thank you for your residency.
Thank you for your review. I'm sorry that you feel your concerns have not been dealt with properly. I assure you we do take pest problems seriously which is why we offer a pest control service at no cost to our residents. Due to the anonymous nature of the review, we are unable to reach out to you. Please contact us at (301) 663-8444 so we can address any outstanding issues.
Thank you for your review. I'm sorry that you feel your concerns have not been properly addressed. Also, any fees are included in the Lease agreement and we do encourage you to read the Lease before signing, as you would any other legal document. However, if there is some confusion, we would like to provide clarification. Since you're unhappy with your service from our site team, please reach out to our regional manager, Linda. She can be reached at [email protected] Thank you.
Thank you for your review. We're so glad our central location is working out so well for you! Thank you for making your home with us.
Thank you for the review. We are so happy that you're happy! Thank you so much for making your home with us.
$975 - $1,235
665
3 Units
1 Bedroom, 1 Bath 665 sq. ft. (Elmwood Terrace)
$1,050 - $1,430
780
2 Units
1 Bedroom, 1 Bath 780 sq. ft. (Elmwood Terrace)
$1,050 - $1,485
800
3 Units
1 Bedroom, 1 Bath 800 sq. ft. (Elmwood Terrace)
$1,105 - $1,380
695
1 Units
1 Bedroom, 1 Bath 695 sq. ft. (Hunters Glen)
$1,180 - $1,480
960
3 Units
2 Bedroom, 1 Bath 960 sq. ft. (Elmwood Terrace)
$1,205 - $1,505
975
3 Units
2 Bedroom, 1 Bath 975 sq. ft. (Elmwood Terrace)
$1,230 - $1,470
1,035
1 Units
2 Bedroom, 1 Bath 1035 sq. ft. (Elmwood Terrace)
$1,290 - $1,790
805
1 Units
2 Bedroom, 1.5 Bath 805 sq. ft. (Hunters Glen)
$1,320 - $1,735
825
1 Units
2 Bedroom, 1.5 Bath 825 sq. ft. (Hunters Glen)
$1,440 - $1,745
965
2 Units
3 Bedroom, 1 Bath 965 sq. ft. (Elmwood Terrace)
$1,405 - $1,990
965
1 Units
3 Bedroom, 1.5 Bath 965 sq. ft. (Hunters Glen)
$1,475 - $1,845
1,170
3 Units
3 Bedroom, 2 Bath 1170 sq. ft. (Elmwood Terrace)
$1,480 - $1,830
1,185
2 Units
3 Bedroom, 2 Bath 1185 sq. ft. (Elmwood Terrace)
Welcome to Elmwood Terrace and Hunters Glen in Frederick, MD. You'll be proud to call these one-, two-, and three-bedroom apartments for rent home. Each features superb amenities including ceramic-tile bathrooms, well-appointed kitchens, and spacious walk-in closets. After a long day, relax by enjoying sunset mountain views or an evening with neighbors at the multi-purpose clubhouse. Elmwood Terrace and Hunters Glen are conveniently situated near historic downtown Frederick, Old Town Frederick, Stonegate Park, Gambrill State Park, Frederick Community College, Frederick Memorial Hospital, and Key Parkway. Commute to Washington, DC or Baltimore, MD? You'll enjoy easy access to both cities via bus, I-270, U.S. Route 15, or Route 40 (West Patrick Street, National Pike.) Whether at work or play, apartment living just doesn't get any better than Elmwood Terrace and Hunters Glen.
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Elmwood Terrace Apartments