The office is available if you have the time to go there in person. I have left messages and never received any call back. You can never get through to anyone at the office. Every time you call you receive and answering machine. The apartments are junky. Everything falls apart. The maintenance people are quick to respond to a request but as soon as they fix something by the next day its an issue. Parking is TERRIBLE!!!! If you would like to park any place close to your apartment building you better get home before 6pm and stay once you get your spot. Other wise you will be parking your vehicle in another court and taking a walk which is not good late nights especially after a long shift at work. Ive made several complaints and never received a phone call back. The dumpsters are overflowing on a daily basis with trash piled on the ground all around the dumpsters. Any type of personal or confidential notices are not mailed to your residence or stuck to your door instead they place them in the netting located above the mailboxes. Which i feel is crazy. Anything from late rent to rent balances to complaints will be left out in the open for the public to see. This apartment complex is very unprofessional. I would not recommend this as a place to live.
Elmwood Terrace Apartments Manager05/16/2018
Thank you for your review. There are several concerns noted here which may be better addressed by phone or in-person. I'm so sorry that you have been unable to reach us by phone. Curious as we have a 24 hour answering service that takes our calls when we are unable, so you shouldn't ever reach an answering machine without first speaking with a call agent. Due to the anonymous nature of your review, we are unable to reach out to you. Please email our property manager, Melissa, at [email protected] homeproperties.com to schedule a call or meeting. Thank you.