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Prospect Hall

909 Mansion Drive

Frederick, MD 21703

 
 
 
 
 
 

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  Verified Resident 732945
vrp · 2018 - 2020
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/19/2020
The apartments are not completely luxurious but they are ok. The administration is friendly but many mistakes are done, you have to be on top of your payments and ask for the extra fees or late fees because they will allocate you with those by mistake. The management style is very hands-off, if you have issues with the trash service, you have to fix it. If you have issues with the mailing boxes, you have to fix it. The loud and noise neighbors, you have to deal with them. I personally I'm on top of my email, and I will consider the amount of emails that they send as spamming, it is too much and not relevant information. Wit the trash dumpsters, the previous management had the pick up days 5 times a week and the days that they were not picking up weren't consecutive to keep the dumpster clean all the time. The new management has the no-picking up as consecutive days and the amount of trash is very considerable and you will find raccoons or other animals there. They closed the butterfly lane, and the traffic on the Hynes entrances gets busy and it is too much hustle to go to 40.
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Prospect Hall Manager

11/20/2020

Good morning! Thank you for taking time to leave us a detailed review of your experience here at Prospect Hall. We are very concerned about the issues you have listed here and would like to speak with you personally. Can you please reach out to our leasing office? Our leasing manager will be happy to address any concerns. Thanks and have a great day!

 1 Previous Review
vrp · 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/26/2020
Since I moved the property changed owners, new management is trying but not willing, they say the right things but when it comes to do things is not so right. They don't have good financial control, and management overall seems to be a bit amateurs. For a luxury community, they don't care on how clean it is. halls and parking aren't clean. The mandatory trash vale fee is useless with the recicle policies, because you have to take your own trash to the dumpster, so why pay for vale? There is no maintenance to the exterior of the buildings. There is no security in the complex, there are neighbors that has lost their car tires (4 of them at once) at night. It is a non-smoke community yet there are many people smoking. It is a pet-friendly community but they don't clean.
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Prospect Hall Manager

06/25/2020

Thank you for your updated review. We are sorry to learn that you're not happy with the new management here and would definitely like to speak with you about it further. Our team works hard to create a luxurious, well-maintained property and we are very concerned by the comments here. As we can't see your contact information would you mind contacting us so we can discuss this further? Thanks!

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