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Prospect Hall

909 Mansion Drive

Frederick, MD 21703

 
 
 
 
 
 

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  Verified Resident 826833
vrp · 2020
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/21/2020
The complex is isolated. Not even a convenience store around. The apartment. is nice enough. I am in a wheelchair and am unable to reach the kitchen sink faucet. The water coming out in the sink is tepid and not cold as it should be. The maintenance man told me that is how it comes out of the ground. The trash is not picked up daily. '
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Prospect Hall Manager

12/23/2020

Hello! Thanks for your review. We are certainly going to check into the issues you've listed here and will schedule a maintenance technician to come by your home. We appreciate your feedback and your residency here at Prospect Hall very much and want to ensure you're comfortable in your home. Please also feel free to call us and speak with us directly, we're here to help. Thanks again and have a great day!

 1 Previous Review
vrp · 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/01/2020
This community is extremely isolated. There is nothing close by . nothing within walking distance. The closest convenience store is not close enough to be called convenient. After telling the maintenance staff that I could not get cold water in my kitchen sink I still get no cold water in the kitchen.
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Prospect Hall Manager

10/02/2020

Hello! Thank you for your review and we are very sorry to learn you're not satisfied with your apartment. We would like to correct any issues you're experiencing right away. Can you please contact our leasing office? We will be happy to help you out! Thank you and we look forward to speaking with you personally.

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