Review History for Verified Resident 522077

The Reserve At Ballenger Creek


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Resident 522077

Verified Resident 2018 - 2019

5/30/2019

The staff is nice. The area is close to the highway and some convenience stores. The walls are very thin and often I can smell what my neighbor is cooking through my room, which is very annoying. The guy above me has a huge dog and he plays with it inside all hours of the day, which is also very loud and distracting. I wish they would only allow small pets on the top floors and not a 70lb dog. My bathroom flooring as well as the caulk in the kitchen comes off evertime I walk on it (I don't wear shoes in my apartment) and whenever I wipe the counter tops off - bits come off into the kitchen counter. The carpet pills very easy and many corners in my unit are coming up, been that way since I moved in. Overall its a decent community and not overpriced but not sure it's quite at the level of calling luxury. The clubhouse is cute and there is a decent amount of parking. The ladies in the leasing office are amazing, always kind. I just wish my apartment experience was better overall.
    Manager

    6/2/2019

    The Reserve At Ballenger Creek
    Updated review 6/2/2019 We are so happy to hear that you enjoy our leasing team, we believe they are some of the best and are happy to hear you think so too. We want to thank you for being honest with us about your experience. We are sorry that you are hearing your neighbors, our team is happy to help address it along with several of your other concerns. When you have a moment, would you mind reaching out to our manager, so we can schedule some time to discuss what we can do to help? We look forward to speaking with you soon. Sincerely, Taryn S. *********************************************** Thank you for taking the time to share your concerns and allowing us the opportunity to respond. We work very hard to provide a positive living experience to everyone that resides at our community and we are disappointed to hear that we have not met your expectations. From time to time, the gym equipment may need to be serviced and we apologize for any inconvenience. We ask that residents report issues like these to the Leasing Office so we can have them resolved as soon as possible. Our Property Manager welcomes the opportunity to speak with you further regarding your concerns so that we can work towards improving our services. Please reach out to her at 301-668-0777. We look forward to speaking with you soon. Sincerely, Ashleigh N.

    Review 12 out of 149

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    The Reserve At Ballenger Creek

    March 2024

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