Review History for anonymous

Camden Washingtonian


Review Author Icon

anonymous

Resident 2018 - 2019

5/3/2019

I got charged NSF fees by Camden when attempting to pay my rent due to "unable to locate account." My bank statement clearly shows no NSF fees, but I was still charged $55 NSF fees by Camden (I could provide them with proof of this and in all honestly, I don't think they would even care or reverse the fee). I erroneously entered my banking information when paying my rent online on 2 separate occasions. I don't think human errors like these should be punishable. So, I emailed the district manager who said that someone would reach out regarding this issue. Jorge who reached out was not helpful at all and was by far not understanding of this mistake. Through all of this, I come to find out that you are only allowed to have 2 late payments, 2 NSFs, or 1 NSF and 1 late payment on your Camden billing account history because after this, they restrict you from being able to make a payment via your checking account (which has no convenience fee). After 2, the only other two options you have of paying your rent is by making a payment via credit card/debit card, (which has a $45 convenience fee) or paying in cash at a Walmart or cash advance type of business (which has a $2 convenience fee). After 6 months they lift this ban off you and only then will you be able to pay via your checking account. Paying a $45 convenience fee for the next 6 months? Carrying a wad of cash on you every time you need to pay your rent for the next 6 months? All this seems outlandish, inconvenient, and straight up bad customer service on Camden's part. They could at least improve their customer service etiquette and satisfaction considering this complex is "luxury apartments," and by no means is the rent cheap here. As all of this wasn't bad enough, 2 cars were vandalized inside the locked resident parking garage on two separate occasions. On both occasions all 4 tires were stolen. They hadn't even been opened 1 year before this vandalism occurred.
    Manager

    5/6/2019

    Camden Washingtonian
    Hello, Thank you for voicing your concerns with us. We would love to have the opportunity to discuss your concerns in detail . Please give us a call at (301) 869-8852 to let us know when would be a good time to schedule an appointment with you in our office. Thank you, Steven W. (Leasing Consultant)

    Review 17 out of 21

    Share This Review

    Contact Property

    Camden Washingtonian

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review