#9,606 #6 #367

What is epIQ?

Saybrooke

100 Old MacDonald Road, Gaithersburg, MD 20877
(132 Reviews)
$1,738 - $5,254/mo
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Floor Plans & Pricing

1 Bedroom

A1 - Classic Interior

1 Bed, 1 Bath | 832 sq. ft.

$1,738 - $3,671

3 Available Units

See Floor Plan Details

A1 - Renovated Interior

1 Bed, 1 Bath | 832 sq. ft.

$1,878 - $3,646

2 Available Units

See Floor Plan Details

2 Bedrooms

B2 - Renovated Interior

2 Beds, 2 Baths | 1,062 sq. ft.

$2,121 - $3,627

2 Available Units

See Floor Plan Details

B1 - Classic Interior

2 Beds, 1 Bath | 949 sq. ft.

$1,854 - $3,102

1 Available Unit

See Floor Plan Details

B1 - Renovated Interior

2 Beds, 1 Bath | 949 sq. ft.

See Floor Plan Details

B2 - Classic Interior

2 Beds, 2 Baths | 1,062 sq. ft.

See Floor Plan Details

3 Bedrooms

C1 - Renovated Interior

3 Beds, 2 Baths | 1,400 sq. ft.

$2,774 - $5,254

1 Available Unit

See Floor Plan Details

C1 - Classic Interior

3 Beds, 2 Baths | 1,400 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C+
C+

Renter Ratings

C-

Review Ratings

Noise

1.0

Grounds

2.0

Safety

2.0

Office Staff

1.0

Maintenance

3.5

Neighborhood

3.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C-

Number of reviews in the past 365 days

2

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A-

Average time to respond to reviews

3.5 days

View Community Timeline
View Community Timeline

Saybrooke Reviews

(126)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1044532

Verified Resident 2021 - 2023

7/17/2023

Complaints are not addressed at all. I've now complained twice about my upstairs neighbors bird feeders dropping seeds in my porch and attracting rats (huge RATS), literally they have done nothing, haven't stopped the neighbor from dangling her feeders above my patio (despite bird feeders… See More >
Manager

7/21/2023

Saybrooke
Thank you for coming to us. We expect our residents to treat their neighbors with respect, and we are sorry if your experience hasn't reflected this standard. We would like to restore your comfort, so please give us a call or stop by our office for a chat.
Review Author Icon

Resident 1149035

Verified Resident 2016 - 2023

6/10/2023

I feel that the community has deteriorated since I moved in. The Leasing Office has declined over the years. Phone calls are not answered - have to leave a voicemail. The Band Dog breed list is not enforced. There are many… See More >
    Manager

    6/13/2023

    Saybrooke
    Thank you for sharing your experience. We are sorry to hear that you are not happy with the leasing office. We will continue to do our best to answer all phone calls in a timely manner. As far as dog breeds, we no longer have a banned dog breed list. I know that was a policy in the past, but that is no longer in place. Our groundskeeper works hard to maintain the trash and recycling areas. We will continue to try and ensure residents do the right thing. We address marijuana use in the community as it is reported. Sometimes it can be hard to pinpoint the location of the smoker, but we do what we are able to in order to address the issue. As far as carpeting in your apartment and the vehicle you are referring to, please reach out to our office directly at Saybrooke@highmarkres.com and we will be happy to revisit those concerns. As far as rent increases, please reach out to our office if you have questions or concerns regarding renewal increases.
    Review Author Icon

    Resident 1120688

    Verified Resident 2013 - 2023

    3/11/2023

    I have been in the Community for 14 1/4 years. The On-site Management staff and Maintenance Staff are great and experienced. The location is great for food stores and other eateries within 2 miles. On the bus lines if the need arises. And close to… See More >
      Manager

      3/15/2023

      Saybrooke
      Your terrific feedback as a long-term resident of our community has made our day! We will be sure to pass along your compliments to our office and maintenance teams for their professional service and appreciate your recognition of our convenient location. As always, please do not hesitate to reach out if there is ever anything we can do for you, and thank you for taking the time to share your experience with us.
      Review Author Icon

      Resident 1113134

      Verified Resident 2020 - 2023

      2/14/2023

      Saybrooke is a beautiful place to stay! In terms of maintenance it's great as soon as u send ur request to them they take charge. Inimmediately! Customer service very good, paying rent they make it easy for you. Parking it's awesome enough space

        Manager

        2/16/2023

        Saybrooke
        Thank you for your enthusiastic review and kind words about our hardworking maintenance team. They will be thrilled that you recognize their efforts to provide fast and friendly service. We are delighted that you are pleased with our community and parking availability.
        Review Author Icon

        Resident 1081637

        Verified Resident 2022

        11/4/2022

        I leave in Saybrook Community about 4 years, the management is impeccable with costumer Service in the community, treated fairly and always have supply my necessities, I'm happy to be part of the community

          Manager

          11/8/2022

          Saybrooke
          Thank you for being a loyal resident and providing this outstanding review. Our team prioritizes excellent service and is delighted this has been your experience. We look forward to having you as a resident for years to come and are here anytime you need us.
          Review Author Icon

          Resident 1068530

          Verified Resident 2020 - 2022

          9/21/2022

          The office staff (Jean Carlos Jimenez) have always been welcoming, professional and helpful. The maintenance responds in a timely manner when needed. The community is clean, quiet, friendly and pet friendly.

            Manager

            9/27/2022

            Saybrooke
            We love hearing our team is delivering exceptional service, and we'll be sure to pass your kind words along to Jean! We are glad you enjoy our peaceful environment, and we hope you'll be happy in our community for years to come.
            Review Author Icon

            anonymous

            Resident 2020 - 2022

            8/1/2022

            Not worth the trouble nor the money

            This neighborhood has gotten even worse since I moved in about 2 years ago. There is no control over issues other neighbors may cause. I have people throwing big bags of trash right next to my door constantly and management doesn’t do much about it… See More >
              Manager

              8/6/2022

              Saybrooke
              We appreciate your review and are delighted our maintenance team has earned your trust by consistently providing friendly service. Our goal is to offer a well-maintained, family-friendly community, and we regret if this has not been your experience. Our team works in partnership with residents to create a comfortable environment and will look for opportunities to enhance oversight and messaging about the importance of creating a welcoming environment for all. We will be glad to speak with you directly, so please contact our regional customer care group at MidAtlantic@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon. Thank you!
              Review Author Icon

              Resident 1050376

              Verified Resident 2014 - 2022

              8/1/2022

              Very quiet apartments with plenty of parking, clean space and warm, professional and polite staff. The community staff can answer any question and will do anything possible to help with any problems. I am very satisfied with leaving in this beautifully kept community!

                Manager

                8/4/2022

                Saybrooke
                Thank you for sharing your satisfaction with us! Our team likes to provide a residents with a positive living environment, and we are thrilled you feel likewise. We're glad to have your seal of approval.
                Review Author Icon

                Resident 1047976

                Verified Resident 2022

                7/24/2022

                the community is fine! The people I've interacted with have been friendly, the environment is mostly clean and any community announcements are clear and effective when they need to be sent out. Overall a good experience

                  Manager

                  7/28/2022

                  Saybrooke
                  Thank you for letting us know how pleased you have been with our welcoming community atmosphere! If there is any way we may uplift your experience, please do not hesitate to call or come by our office.
                  Review Author Icon

                  Resident 1045954

                  Verified Resident 2020 - 2022

                  7/18/2022

                  Saybrooke is a nice place. My only complaint would be the drug dealer that lives in my building. Many neighbors have complained to the office, the ins and outs all the time, parking in reserved spots, etc. I was told last year that it would… See More >
                    Manager

                    7/21/2022

                    Saybrooke
                    We appreciate your review and the concern about your neighbor's activities. We never condone illegal activity of any kind and are eager to look into this again. Please email MidAtlantic@HighmarkRes.com and be sure and refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon.
                    Review Author Icon

                    Resident 1042119

                    Verified Resident 2020 - 2022

                    7/5/2022

                    Es una comunidad muy agr?vale tranquila y con muy buenos servicio y mantenimiento ,gracias lo recomendar?a a mis familia listed y amigos ,esta muy bien localizado cerca al metro escuelas y centros comerciales

                      Manager

                      7/8/2022

                      Saybrooke
                      Estamos encantados de que te sientas como en casa en nuestra comunidad. Nos gusta ofrecer a sus residentes una experiencia de vida excelente, y nos alegra que sus interacciones con nuestro equipo y la ubicación de nuestra comunidad nos hayan afectado. Esperamos verle por aquí.
                      Review Author Icon

                      Resident 321674

                      Verified Resident 2020 - 2022

                      5/9/2022

                      The parking is bad and you can smell weed all day the hallways are dirty you can hear the washer machine from another apartment running if you don't have a car it's a good place for you if you have a car look somewhere… See More >
                        Manager

                        5/12/2022

                        Saybrooke
                        Thank you for sharing your experience with us. The upkeep of our halls is a top priority for us, and we are sorry if you feel otherwise. Our team ensures our residents have ample parking access through our enforced parking policies; however, as the day continues, the parking lot does tend to get full. We invite you to stop by our office or give us a call if you would like to discuss your concerns further.
                        Review Author Icon

                        Resident 1023439

                        Verified Resident 2020 - 2022

                        5/8/2022

                        This community is family orriented home we move on 2020 and I feel like we're home the space is big and clean. The staff are really nice specially Jean Carlos that will greet you with a smile and ready to help

                          Manager

                          5/12/2022

                          Saybrooke
                          We are thrilled to hear that you are having an excellent experience with our caring team and welcoming community! It means a lot to know you feel so at home here. We will be sure to pass your meaningful compliments on to Jean Carlos. Thank you!
                          Review Author Icon

                          anonymous

                          Resident 2020

                          7/9/2020

                          This is a fantastic place to live. Well maintained and wonderful grounds. It is convenient and no noise just really is a wonderful place to live. I can't say enough about it, staff is excellent and service is great whenever you need them! I don't… See More >
                            Manager

                            7/11/2020

                            Saybrooke
                            We're so happy to hear about your outstanding experience in our community. We aim to provide a lovely, well-kept environment with friendly and responsive service by our team. Thank you so much for the vote of confidence!
                            Review Author Icon

                            anonymous

                            Resident 2018 - 2019

                            2/6/2019

                            I would highly recommend you look outside this management company. The buildings are old and insulation inadequate so it's difficult to heat and cool. The insides of the apartment are in dire need of renovation. There is only trash receptacle that overflows on the weekends… See More >
                              Manager

                              2/12/2019

                              Saybrooke
                              Thank you for your kind words for our office team, but we're sorry to see that you're unimpressed otherwise. We want to learn more about your observations regarding upkeep and your friend's experience as a prospective resident, so we can take measures to improve for our current and future residents. Will you please contact us directly at our office at your earliest convenience? Thank you and we look forward to speaking with you soon.
                              Review Author Icon

                              GazaMan124

                              Resident 2017

                              11/22/2017

                              Lets see! where to begin.... I was a resident for 2 years or so, it started off fine and ended with us being very happy we paid for such nonsense. 1. They took away one of the dumpster to throw out recycling. We had 2… See More >
                                Manager

                                12/5/2017

                                Saybrooke
                                Thanks for reaching out to us. I understand that you've moved out. Let me know if there are pending concerns, I can help you with. You can reach me at support@milestone.desk-mail.com. It would be helpful, if you would please refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We wish you well.
                                Review Author Icon

                                mbl12

                                Resident 2015 - 2017

                                11/21/2017

                                Great community, management has been great. Very friendly and also understanding when issues come up. The apartments areas are always kept up and cleaned. It's pretty quiet and secure. We have enjoyed living here for 3 years..… See More >
                                  Manager

                                  11/29/2017

                                  Saybrooke
                                  Hello, thank you for your five-star review about Saybrooke. We appreciate your complimentary review about our community and wonderful staff. Thanks for living with us!
                                  Review Author Icon

                                  Marjory_A

                                  Resident 2007 - 2017

                                  8/8/2017

                                  The staff is wonderful. Everyone is so helpful and friendly. The apartments are beautiful, I love mine. They are on the higher end cost wise but worth it if you have the money.

                                    Manager

                                    8/9/2017

                                    Saybrooke
                                    Hi Marjory, so glad that you are still loving your place. Let us know if you need anything and we will be more than happy to assist in any way we can. Vencenza Harris 301-417-9177.
                                    Review Author Icon

                                    anonymous

                                    Resident 2017

                                    6/29/2017

                                    Amazing experience!! Everybody iin there is just so helpful!! I think I called hundreds of time and every time they were polite and helpful ...

                                      Manager

                                      6/30/2017

                                      Saybrooke
                                      Thank you so much! You call us whenever you need to! We appreciate the feedback, have a fun and safe holiday weekend!
                                      Review Author Icon

                                      anonymous

                                      Resident 2016 - 2017

                                      5/1/2017

                                      Saybrooke is a great community to live in! It's safe and the people here are very friendly. The staff are very kind and polite every time I go in the front office. The maintenance team is efficient and always follow up in a timely manner.… See More >
                                        Manager

                                        5/3/2017

                                        Saybrooke
                                        I am so excited that you have had such a positive experience with Saybrooke. We strive to provide the best level of customer service and I am pleased that we have been able to meet that level of expectation. Be on the lookout for upcoming resident events and I look forward to your continued residency with us. Vencenza Harris Community Director 301-417-9177

                                        Updated Review

                                        Review Author Icon

                                        Hisbettyboo

                                        prospectiveVisited 2016

                                        5/31/2016

                                        I love this place. Everything is clean and safe. The employees are very nice and understanding. No pest problems.

                                          Manager

                                          6/1/2016

                                          Saybrooke
                                          Thanks so much for your positive feed back! We take pride in offering the best level of customer service to our prospects and resident alike. If you should have any concerns, please feel free to contact us at the management office. Vencenza Harris 301-417-9177

                                          Updated Review

                                          Review Author Icon

                                          anonymous

                                          Resident 2014 - 2016

                                          5/24/2016

                                          When I first moved here in 2014 I looked at various complexes throughout Gaithersburg. Decided Saybrooke was the choice for me. It wasn't as lush as the new complexes, but I felt the trade off for more space was worth it. The apartments that were… See More >
                                            Manager

                                            6/1/2016

                                            Saybrooke
                                            I so appreciate your feed back and your suggestions will be taken into consideration. I would like to sit down with you and discuss the maintenance requests in greater detail. I want to make sure that you enjoy your home at Saybrooke and that repairs are taken care of in a timely manner. I apologize that we have failed to meet your expectations and would like the opportunity to provide a higher level of customer service to you. Please contact me at the management office at 301-417-9177. Vencenza Harris Community Director
                                            Review Author Icon

                                            Blancadiaz814@gmail.com

                                            Resident 2016

                                            3/28/2016

                                            My husband and I would always pass by and say one day... About 2 years later we are now living in this quiet, tranquil apartments with our 2yr son. Jamaica helped us out to make sure we got what we wanted. … See More >
                                              Manager

                                              4/4/2016

                                              Saybrooke
                                              We will make every effort to continue to meet your expectations and are so happy that you have chosen to make Saybrooke your home. Vencenza Harris 301-417-9177
                                              Review Author Icon

                                              J Hern

                                              Resident 2016

                                              3/16/2016

                                              Excellent service at the concierge. Very safe. Areas are always clean. Great for families with children. Moved in in Sept 2016. I can recommend the place with out hesitation.

                                                Manager

                                                4/4/2016

                                                Saybrooke
                                                I am so glad that you have make Saybrooke your new home. Please contact us if you should need anything in the future. Vencenza Harris 301-417-9177
                                                Review Author Icon

                                                anonymous

                                                Resident 2014 - 2016

                                                3/9/2016

                                                I've been living at Saybrooke Apartments for 2 years now and you guys are doing very good. The upkeep of the property is always A+, the staff at the rental office are very nice and they always make you feel welcomed.… See More >
                                                  Manager

                                                  4/4/2016

                                                  Saybrooke
                                                  I am so glad that you have had such a positive experience with Saybrooke. We try to provide the best customer service to our residents and prospects alike. We look forward to another great year with you. Vencenza Harris 301-417-9177

                                                  Features & Amenities

                                                  Laundry
                                                  • Washer and Dryer Included
                                                  Parking
                                                  • Garage
                                                  • Reserved Parking
                                                  Pets
                                                  • Dogs Allowed
                                                    Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                  Other
                                                  • 24-Hour Management Availability
                                                  • Balcony or Patio
                                                  • Breakfast Bar
                                                  • Built-in Bookcases
                                                  • Built-in Microwaves
                                                  • Chair Rail Molding
                                                  • Clubhouse
                                                  • Coffee Cafe with Wi-Fi
                                                  • Community Rewards and Resident Review Program
                                                  • Eat-in Kitchen
                                                  • Electric Fireplaces with Remote
                                                  • Faux Wood Floors
                                                  • Fitness Center
                                                  • Gated Access
                                                  • Gooseneck Faucets
                                                  • Granite Countertops
                                                  • Kitchen Pantries
                                                  • Linen Closets
                                                  • Multi-speed Ceiling Fans with Lighting
                                                  • National Relocation Program
                                                  • Online Resident Services
                                                  • Panel Doors
                                                  • Playground
                                                  • Pool
                                                  • Pre-qualified Renter's Insurance Available
                                                  • Premium Cabinetry
                                                  • Premium Interior Paint
                                                  • Resident Car Care Center
                                                  • Security Deposit Alternative Available
                                                  • Separate Vanity
                                                  • Short Term Lease Available
                                                  • Spacious Closet with Built-In Shelving
                                                  • Spacious Coat Closets
                                                  • Stainless Steel Appliances
                                                  • Storage Space
                                                  • Subway Tile Backsplash
                                                  • Tennis Court
                                                  • Two-Inch Blinds Throughout
                                                  • Vaulted Ceilings
                                                  • White Subway Tile in Tub/Shower Surround
                                                  • Woodburning Fireplace
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                                                  Leasing

                                                  Located in Gaithersburg, Maryland with one, two, and three-bedroom apartments for rent. With a great location also comes an array of amenities such as a swimming pool with sundeck, free WiFi in the clubhouse, and a 24-hour strength and cardio center. Apartment homes include a full-size washer and dryer, outside storage on private patios or balconies, and wood-burning fireplaces. Stop by or schedule an appointment to tour and lease your new apartment today!
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 10:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Highmark Residential

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                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 132 number of votes by renters, Saybrooke is currently rated 3.8 out of 5 stars.
                                                  Saybrooke is rated 2/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  Saybrooke is rated 3.5/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                  Saybrooke is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  Saybrooke is rated 2/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Saybrooke is rated 3.5/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                  Saybrooke is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 3.5 days to their community reviews in the past year.
                                                  Highmark Residential
                                                  Dogs Allowed
                                                  Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                  Cats Allowed
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths

                                                  Contact Property

                                                  Saybrooke

                                                  March 2024

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                                                  Saybrooke is a 832 - 1,400 sq. ft. apartment in Gaithersburg in zip code 20877. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,738 - $5,254. Nearby cities include Montgomery Village, Derwood, North Potomac, Germantown, and Rockville.

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