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The Beacon at Waugh Chapel

1433 South Main Chapel Way

Gambrills, MD 21054

 
 
 
 
 
 

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Resident · 2015 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
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Office Staff
02/01/2017
Apartments are beautiful and the community is peaceful. I dislike going to the leasing office because I don't like the associates that work there. They are very unfriendly. If you have a concern they won't talk to you as if your a human trying to live comfortably in your home. But instead, they treat you like a number and handle your concern without any customer SERVICE; they have cookie cutter resolutions. I read a few unsatisfied reviews from their website and the manager would respond to every review requesting them to call him. Finally, this month is black history month, and they decided to come out with a monthly calendar via email (they don't even send out monthly calendars consistently.) The email subject stated "Happy February 1st." Everyday within the calender they highlight an event and trivial facts. Not one time did they recognize anything of black history. However, they did mention that on February 6th a president was born and on the 18th Pluto was discovered. Please send emails with events and fun facts that appeal to everyone. I love celebrating all American history.
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The Beacon at Waugh Chapel Manager

02/02/2017

Dear Resident, Thank you for taking the time to provide feedback regarding your experience living at The Beacon at Waugh Chapel. I am glad to hear you enjoy your apartment home and the community as a whole but am disappointed that you have not had positive interactions with our office staff. We pride ourselves on providing exceptional customer service, and I am sorry that we failed to meet expectations in this regard. I also appreciate your feedback concerning our monthly event calendars. We strive to appeal to all residents, and I would truly appreciate the opportunity to discuss your concerns in more detail at your convenience. Feel free to contact me via email at [email protected], phone via 410.721.2760 or by stopping by the Leasing Office. I look forward to hearing from you. Sincerely, Blake Nicholson General Manager The Beacon at Waugh Chapel

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