Renter Ratings

Noise	N/A
Grounds	3.9
Safety	3.7
Office Staff	4.3
Maintenance	4.3
Neighborhood	4.6
SatisFacts™ Tour Survey	3.9/5
SatisFacts™ Move-In Survey	4.4/5
SatisFacts™ Maintenance	4.5/5
SatisFacts™ Renewal Survey	3.7/5

Review Count

Number of reviews in the past 365 days	43

Manager's Review Engagement

Percentage of reviews responded to	79.07%

Manager's Review Reply Time

Average time to respond to reviews	29.72 days

Ratings & Reviews (228 Reviews)

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AVERAGE RATING

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Pinnacle at Town Center Manager

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Verified Resident 771446 • 2020 Recommended

Updated 05/22/2020

Reviewed 05/22/2020

Amazing staff, they made this process easy. There were a few issues in the apartment that they took care of immediately. Everything is clean and close by. The big windows makes the apartment feel spacious and brings in great natural lights.

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Verified Resident 771095 • 2017 - 2020 Recommended

Updated 05/21/2020

Reviewed 05/21/2020

I've had a positive experience, however, that the transition from the previous to current management was pretty chaotic. While I understand that's not the fault of the current management, it wasn't pretty.

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• 2012 - 2020 Recommended

Updated 05/16/2020

Reviewed 07/01/2019

Excellent, convenient to work and Pinnacle staff are very nice. Like the location is accessible to metro, shopping and movie theaters. Neighborhood is safe, clean and offers a lot to do. Maintenance and Leasing staff are nice and friendly.

Pinnacle at Town Center Manager18/02/2020

Thanks for taking the time to leave such a wonderful review of our community, Pinnacle at Town Center! We are incredibly grateful to have your support and recognition during this unprecedented time. Our team values customer satisfaction as a top priority and our team is dedicated to providing exceptional service. Please let us know if you need anything at all and thank you for choosing to call Pinnacle your home!

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Verified Resident 765252 • 2017 - 2020 Recommended

Updated 05/03/2020

Reviewed 05/03/2020

The Maintenance and Leasing Office Staffs are courteous, professional, and efficient! The Leasing Office constantly provides important notifications to keep residents of issues or potential issues. The Maintenance Staff consistently responds promptly, and resolves all maintenance issues.

Pinnacle at Town Center Manager04/04/2020

Wow thank you for your kind words about our team, truly! We love to hear the support of our team has made all the difference during your living experience. Please reach out if you need anything at all and thank you for choosing to call Pinnacle your home!

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Verified Resident 763286 • 2017 - 2020 Recommended

Updated 04/28/2020

Reviewed 04/28/2020

Love the area very convenient easy access to food, restaurants and public transportation . I love that the training room is alway available for me to workout at any time if I want to. There is also a swimming pool for those who want to swim.… See More

Pinnacle at Town Center Manager01/01/2020

Thank you for your wonderful review - our team here appreciates the comments about the community as we try to keep it in impeccable condition. We love to hear you are enjoying the access to food, restaurants, and transportation. Please feel free to reach out if you need anything at all and thank you for choosing to call Pinnacle at Town Center your home.

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Verified Resident 761360 • 2020 Recommended

Updated 04/24/2020

Reviewed 04/24/2020

I love the apartment. The onsite management staff and maintenance team are outstanding, very professional. I only have 2 concerns a few of the building common area lights are out, which is a huge liability for me because i come in late at night sometimes and… See More

Pinnacle at Town Center Manager28/28/2020

Thank you for your review and for taking the time to share your comments. We love to hear you enjoy your home, the community, and amenities. We are here to help if you need anything at all and thank you for choosing to call Pinnacle your home.

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Verified Resident 757731 • 2020 Recommended

Updated 04/06/2020

Reviewed 04/06/2020

It has been great so far. We've been here for just a week. It is a very quiet community. The apartment was very clean and ready when we moved in. However, the fridge is leaking water inside, blind curtains on sliding doors are broken and lights… See More

Pinnacle at Town Center Manager08/08/2020

Thank you for taking the time to share your five star review! We are so happy to hear you are enjoying your new home and had a wonderful move-in experience. Feel free to reach out to our team if you need anything at all and thank you for choosing to call Pinnacle your home!

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Verified Resident 745042 • 2008 - 2020 Recommended

Updated 04/02/2020

Reviewed 02/16/2020

Community is great. Trash dumpsters usually get full but maintenance staff do maintain the dumpsters daily. Breezeways we're extremely dirty. Maintenance staff definitely did a great job power washing. Lighting in the hallways has been updated with brighter bulbs making the building feel much safer! Thank… See More

Pinnacle at Town Center Manager19/19/2020

Thank you so much for leaving a glowing review as a resident of Pinnacle! We are proud to hear you enjoy your time here so far as well as the neighbors and support of our office team. Let us know if you need assistance with anything as we are here to exceed your living expectations!

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Verified Resident 756661 • 2019 - 2020 Recommended

Updated 03/31/2020

Reviewed 03/31/2020

No major issues, pretty quite and no disturbances. Nice location for activities and food selection. The fitness center could be better(not for heavy lifters). Overall it's been a good experience living in this complex/community. See More

Pinnacle at Town Center Manager03/03/2020

Thank you for your review of Pinnacle as we appreciate your honest feedback. Our team loves to hear you are enjoying the amenities, location, and overall experience in the community. Please reach out if you need anything at all!

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Verified Resident 338384 • 2020 Recommended

Updated 03/24/2020

Reviewed 03/24/2020

So far lo looks good. There are some issues which needs to be done. Like parking lot needs resurfacing, debris all over lot areas is not take care of. This is huge complex and to stay in good and decent place to live cleanliness needs to… See More

Pinnacle at Town Center Manager25/25/2020

Thank you for taking the time to share your review as we appreciate all critical feedback. Our team is here to help and you can reach me directly at [email protected] We understand your concerns about the community as our team is here to clean up and take care of the property. Again, thank you for your review and for calling Pinnacle your home.

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Verified Resident 751404 • 2020 Recommended

Updated 03/10/2020

Reviewed 03/10/2020

Everyone is super friendly and welcoming. It is clean and quiet. All the facilities are well taken care of. Maintenance requests are taken care of in a timely manor and done correctly the first time. Renovated models look amazing.

Pinnacle at Town Center Manager13/13/2020

We truly appreciate your five-star review - WOW! We love to hear positive feedback about the upkeep of the community, quick response time, and recent renovations. Please feel free to reach out to our team in the office if you need anything at all as we are here to help!

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Verified Resident 741972 • 2020 Not Recommended

Updated 02/04/2020

Reviewed 02/04/2020

I hope, after a few months, I will see upgrades to the unit. I already mentioned the kitchen cabinets and drawers seriously need handles, and the old-style light and vent switches should be replaced with dimmer/timer switches. Also, the thermostats are really outdated, and need to… See More

Pinnacle at Town Center Manager06/06/2020

We appreciate your honest feedback about your home and we want to thank you for leaving a review. Our team is here to help and discuss any updates to your home as needed. Please email me directly at [email protected] and I will be more than happy to assist you!

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Verified Resident 645754 • 2019 - 2020 Recommended

Updated 02/04/2020

Reviewed 05/28/2019

Pinnacle is the place to be. The Management are rapid in solving problems and they very caring. They always take time to listen to you and solve any problems you meet during your stay. Outstanding Love + love See More

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Verified Resident 741576 • 2003 - 2020 Recommended

Updated 02/03/2020

Reviewed 02/03/2020

The response to fixing the heat was as fast as it could possibly be at the time. Until fixed we were provided with heaters. The work was completed quickly and well done the movie theater is close by and multiple grocery stores See More

Pinnacle at Town Center Manager04/04/2020

We love to hear the wonderful feedback as a resident of Pinnacle at Town Center! Our team truly works hard to deliver a seamless living experience, and we are pleased we have resolved your issue promptly. Please let us know if you need anything at all and thank you for calling Pinnacle your home!

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Verified Resident 690742 • 2017 - 2020 Recommended

Updated 01/16/2020

Reviewed 09/06/2019

I love where I live at the only problem is that I have a dog in my building it is a bullmastiff. I always felt comfortable coming in and out of my apartment but not now .I always have to be looking and make sure that… See More

Pinnacle at Town Center Manager11/11/2019

Thank you for your feedback and honest review. We are so glad to hear you enjoy the community and your home, but we are always willing to speak with you if you feel there is a concern. You can reach me directly at [email protected]r.com or stop by the office and talk with our team!

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Verified Resident 732622 • 2019 Recommended

Updated 12/31/2019

Reviewed 12/31/2019

We have a good experience on this comunyti very helpful staff and people are very friendly is also a very safety place No complaint at all I feel confortable in recomend some friends all units they look like new and very clean inside and outside See More

Pinnacle at Town Center Manager02/02/2020

We truly appreciate your wonderful feedback and recommendation as a resident of Pinnacle at Town Center! We love to hear you are enjoying the community, helpfulness of our team, and the upkeep of the community! We are always here to help - please reach out if you need anything at all!

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Verified Resident 652453 • 2019 Recommended

Updated 12/31/2019

Reviewed 06/14/2019

Beautiful place . Fast maintenance,lovely staff , I love my home n updated kitchen , I like the scenery .i like the easy access to my unit .Its very quite n respectful neighbors , wonderful business center n gym which I love using n very convenient… See More

Pinnacle at Town Center Manager25/25/2019

Thank you for your five star rating. We're happy to know you are enjoying your residency at Pinnacle at Town Center. If there's anything we can do to improve your living experience, please do not hesitate to contact our management team.

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Verified Resident 640620 • 2018 - 2019 Recommended

Updated 12/26/2019

Reviewed 05/15/2019

Well managed and responsive staff. Great location, convenient to many restaurants and stores. Dry cleaner, eye doctor and dentist all within walking distance. Community is quiet for the amount of residents.

Pinnacle at Town Center Manager29/29/2019

Dear Resident, We are so happy to read your feedback! We are glad to see that you are satisfied and we want to make sure this continues. Please call our office at 240-686-0080 or e-mail us at [email protected] if you need anything at all. Thank you again for this wonderful review! Joselyn Medina, Property Manager

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Verified Resident 468922 • 2019 Recommended

Updated 12/17/2019

Reviewed 12/17/2019

My moving experience here at Pinnacle has been nothing but great! The paperwork, having the apt ready in the time I needed to having amazing specials as well. The staff is amazing in the office as well as maintenance when I needed them for a skill… See More

Pinnacle at Town Center Manager18/18/2019

We are so glad you had a wonderful move-in experience and are loving your home here at Pinnacle! We cannot wait for you to get the full experience of what we have to offer so please, feel free to reach out if you need anything at all. Looking forward to having you here as a resident!

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Resident • 2017 - 2019 Not Recommended

Updated 12/14/2019

Reviewed 12/14/2019

The convenience of the location is a great plus about this property. The apartments have high ceilings throughout the unit except for the half bathroom unit. This gives a spacious feeling unlike most apartments that feel stuffy. They also have balconies which is a nice addition… See More

Pinnacle at Town Center Manager18/18/2019

Hi there - we appreciate your feedback about your recent experience with our office team and we have a highly different perception as to the situation that occurred on Friday, which may have resulted from this review. Our team is always willing to help all residents and are highly trained to perform to the best of their abilities. If we feel a resident is frustrated with our services, our job is to offer is a solution to make sure we resolve the matter at hand and to prevent anything from occurring in the future. We have spoken to your father and he did clarify the matter at hand has been resolved, which was nothing to do with the apartment. Please have your parents reach out to our team if anything continues to occur. Thank you!

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Verified Resident 719728 • 2019 Recommended

Updated 11/19/2019

Reviewed 11/19/2019

So far I have nothing but good things to say about Pinnacle Town Center. I moved into my apartment this month (November 2019) and I love my experience thus far. The apartment is clean, quiet, etc. The staff is friendly and maintenance was prompt in fulfilling… See More

Pinnacle at Town Center Manager20/20/2019

Thank you for taking the time to share your five star review as a new resident of Pinnacle at Town Center. We love to hear you enjoy your spacious home, support from our team, and the overall experience. Please feel free to reach out if you need anything at all!

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Verified Resident 719585 • 2010 - 2019 Not Recommended

Updated 11/19/2019

Reviewed 11/19/2019

The location is great. Convenient to grocery stores, restaurants, the public library and Ride On buses. Pets are welcome. Neighbors are relatively friendly, however, not all have apartment living etiquette. See More

Pinnacle at Town Center Manager25/25/2019

We truly appreciate your kind words about the convenience of location and pet policy. We do understand your frustration with neighbors at times and if you have concerns about living etiquette you are more than welcome to reach out to our team in the office or email me directly at [email protected] Thank you for taking the time to share your feedback and we look forward to hearing from you!

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LizzyEM • Prospective Resident • Visited 2019 Not Recommended

Updated 11/07/2019

Reviewed 11/07/2019

Must read! Here comes the worst of the worst...two individuals approached me while I was walking around and asked me if I was looking for weed...they seemed to be on something because they looked weird, I said no and literally speed to my car to leave.… See More

Pinnacle at Town Center Manager11/11/2019

Hi LizzyEM - we are thankful for you to have taken the time to visit our community yesterday but we are not sure if you are mistaken with a different community nearby as our office was closed yesterday due to a team training.. Our leasing office is not attached to any breezeways and our breezeways were cleaned in the morning yesterday as we do routinely. We have 4 main streets in our community so traffic would have been heavy as we have restaurants, bars and shopping centers close to us. We are sorry you had encounter someone offering illegal substances. We suggest if this ever happens to contact 911 or the non-emergency county police 301-279-8000, and report this right away. If you have any questions or would like to schedule a tour, please send me an e-mail at [email protected] Thank you, LizzyEM!

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Verified Resident 714453 • 2018 - 2019 Recommended

Updated 11/05/2019

Reviewed 11/05/2019

Love my apt and the space I have in the 2br, 2ba loft. Quiet community, and I have great neighbors in my bldg. The staff at the property are always helpful and very polite. My 3 kids and I enjoy living here and love being able… See More

Pinnacle at Town Center Manager08/08/2019

Thank you very much for your five star review as a resident of Pinnacle at Town Center! We are glad you enjoy the spacious layout, noise level of the community, convenience of location, and availability of our team. We are always here to help - please reach out if you need anything at all!

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Verified Resident 713046 • 2019 Recommended

Updated 11/02/2019

Reviewed 11/02/2019

no additional comments. no additional comments. no additional comments. no additional comments. no additional comments. no additional comments. no additional comments. no additional comments. no additional comments.

Pinnacle at Town Center Manager05/05/2019

Thank you for providing your honest feedback as a resident of Pinnacle at Town Center. We do strive to give everyone the best customer service as possible. Please let our team know if there is anything we can do to exceed your living expectations!

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Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

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Available
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BENNETT RENOVATED - One Bedroom/ One Bathroom (aa2r)

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SQ. FT.
700
Available
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NORBECK RENOVATED - One Bedroom/ One Bathroom (aa1r)

View Floor Plan

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SQ. FT.
800
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SANDOR One Bedroom/ One Bathroom with Den (aad1)

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N/A
SQ. FT.
800
Available
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SANDOR RENOVATED - One Bedroom/ One Bathroom with Den (aad1r)

View Floor Plan

Price
$1,400
SQ. FT.
700
Available
Avail.
1 Units
Model
NORBECK One Bedroom/ One Bathroom (aa1)

View Floor Plan

Price
$1,458
SQ. FT.
800
Available
Avail.
1 Units
Model
BENNETT One Bedroom/ One Bathroom (aa2)

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
$1,545
SQ. FT.
900
Available
Avail.
1 Units
Model
GOSHEN Two Bedrooms/ One Bathroom (ba1)

View Floor Plan

Price
$1,700 - $1,720
SQ. FT.
900
Available
Avail.
2 Units
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GOSHEN RENOVATED - Two Bedrooms/ One Bathroom (ba1r)

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2 Bedrooms, 2 Bathrooms

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N/A
SQ. FT.
1,028
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CHURCHILL RENOVATED - Two Bedrooms/ Two Bathrooms (bc2r)

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SQ. FT.
1,028
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CHURCHILL Two Bedrooms/ Two Bathrooms (bc2)

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SQ. FT.
1,355
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WARREN Two Bedrooms/ Two Bathrooms Den/Loft (bcd1)

View Floor Plan

Price
$1,670 - $1,720
SQ. FT.
1,028
Available
Avail.
3 Units
Model
SENECA Two Bedrooms/ Two Bathrooms (bc1)

View Floor Plan

Price
$1,704
SQ. FT.
1,060
Available
Avail.
1 Units
Model
BROOKEVILLE Two Bedrooms/ Two Bathrooms (bc3)

View Floor Plan

Price
$1,850 - $1,870
SQ. FT.
1,028
Available
Avail.
2 Units
Model
SENECA RENOVATED - Two Bedrooms/ Two Bathrooms (bc1r)

View Floor Plan

Price
$1,869 - $1,884
SQ. FT.
1,060
Available
Avail.
2 Units
Model
BROOKEVILLE RENOVATED - Two Bedrooms/ Two Bathrooms (bc3r)

View Floor Plan

Price
$2,130
SQ. FT.
1,355
Available
Avail.
1 Units
Model
WARREN RENOVATED - Two Bedrooms/ Two Bathrooms Den/Loft (bcd1r)

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
N/A
SQ. FT.
1,233
Available
Avail.
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Model
SUGARLOAF RENOVATED - Three Bedrooms/ Two Bathrooms (cc1r)

View Floor Plan

Price
$1,835
SQ. FT.
1,233
Available
Avail.
1 Units
Model
SUGARLOAF Three Bedrooms/ Two Bathrooms (cc1)

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Virtual Tours Are Now Available! *Special only applicable to ready to move in units. Restrictions may apply. Promotion ends Thursday, April 9, 2020. Experience life to the fullest. Where comfort meets convenience, The Pinnacle at Town Center delivers top-notch quality on every aspect of apartment living. From incredible amenities to an extraordinary neighborhood, you’re just steps away from everything you could possibly want and need. Located in the heart of Germantown’s Town Center, enjoy easy accessibility to a wide variety of restaurants and shops, an amazing urban park, the local Regal Cinema, and a Safeway; all within walking distance. If staying in is more your speed, cozy up to the spacious, open floor plan and stylish finishes that your one, two or three bedroom home has to offer. When you live at The Pinnacle, every moment is unforgettable.