Everyone (including staff and other tenants) is very friendly and helpful. We just moved in June and have had no problems up until this week. We are starting to get small roaches here and there. Orkin comes weekly and we have our own roach repellant so we aren't sure where they are coming from. We had no open food and everything is fairly clean. However, the staff is reviewing our maintenance request as this review is in progress, so they are VERY on top of things.