Number of reviews in the past 365 days | 15 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 1.33 days |
Contact Property
Stage Coach / Olde Stage Apartments
7669 Marcin Drive
Glen Burnie, MD 21061
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 15 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 1.33 days |
Dear New Resident, Welcome to the neighborhood! We are thrilled to hear that you are so happy in your new home. Our staff is always available to provide prompt and friendly service to all residents and we hope to keep you and your family satisfied for many years! *If you would like to recommend Southgate to family or friends, please take note of our generous Resident Referral Program, located on our website at: https://aandgmanagement.com/resident/refer-a-friend.
Dear Resident, Thank you so much for your positive review of Stage Coach and Olde Stage Apartments. Our professional team is always available to provide outstanding customer service and a clean and comfortable environment for all residents. We hope to keep you as a satisfied resident for many years!
Dear Resident, Thank you so much for your glowing review of Stage Coach and Olde Stage Apartments. We are thrilled to hear of how happy you are with your apartment and the service that our staff has provided. The professional team at Stage Coach and Olde Stage Apartments is always available to provide excellent customer service to all residents. If you would like to recommend Southgate to family or friends, please take note of our generous Resident Referral Program, located on our website at: https://aandgmanagement.com/resident/refer-a-friend. We hope to keep you happy for many years!
Dear Resident, Thank you so much for your review of Stage Coach and Olde Stage Apartments. Our staff is always available to provide excellent customer service and a clean and comfortable environment for all residents. The pool is located off of Lori Dr. and will be open between Memorial Day and Labor Day weekends. Also, the Fitness Center will be re-opened in accordance with relaxed COVID restrictions; however, all residents will be notified as soon as we can safely open. We appreciate the positive review of our team and hope that you remain a resident with us for many years!
Dear Resident, We appreciate your comments regarding Stage Coach and Olde Stage Apartments. Our staff is always available to provide 24/7 Blue Ribbon service to all residents and hope to keep you comfortable at your home for many years.
Dear New Resident, Welcome to the neighborhood! Our Management team and Maintenance staff strive to make residents feel comfortable and welcome in the community. We wish to be able to provide you with quality service for many years!
Dear Resident, Our management staff and maintenance team understand the importance of resident satisfaction . If you feel you are not being heard or helped, please inform your community manager so it can be rectified. It is our goal and wish to provide excellent customer service to all our residents. In addition, please reach out and inform your Community Manager if you think the noise between apartments is very excessive. We appreciate your feedback and wish to provide the customer service you deserve for many years!
Dear Olde Stage Resident, We appreciate your comment. Friendly quiet neighbors help create a comfortable, happy neighborhood. When CDC guidelines allow, we will resume our concierge service and packages can be sent to the office to guarantee safety until residents return from trips. Our goal is to provide the quality you deserve for many years.
Dear Resident, We appreciate you letting us know our maintenance team is keeping you comfortable. A&G's maintenance department is proud of our 24/7 Blue Ribbon standard. Your comfort is our most important goal. We want you to be with us for many years!
Dear New Resident, We are thrilled your family is all tucked in nicely in your new apartment home. Our goal is to provide the quality service you deserve. Welcome to the Neighborhood! We want you with us for many years.
Dear Resident, Our on-site management team strives to provide the customer service you deserve, and we are glad to know you are comfortable in your community and are able to enjoy the great location! It is our goal to have you with us for a long time.
Dear Valued Stage Coach/Olde Stage/Severn Square Resident, We are thrilled to receive your glowing testimonial. Our on-site Leasing and Service teams are committed to providing you with an unmatched community living experience. It's wonderful to know that you are pleased with the manicured grounds, delightful laundry centers and our Blue-Ribbon service. Please visit our website to invite your friends and family, to join the A&G family!
Dear Resident, We appreciate your testimonial of our Stage Coach/Olde Stage Apartment community. As a family-owned company, we understand the personal effort needed for you to feel comfortable and enjoy your apartment home. We hope you are making use of the fitness center for residents only and enjoy the other amenities your community offers. It is our goal for you to provide the service you deserve.
Dear New Resident, We love to hear that you are enjoying your stay with us! The leasing and maintenance teams take great pride in the upkeep and care of Stage Coach, Olde Stage and Severn Square. Value is everything when choosing a home; we're so happy that yours - is with us! It's great that you realize our efforts to create additional spaces for resident's vehicles by allowing street parking. Sometimes, it takes creativity to solve a problem and so, we did! You have an awesome opportunity to refer your friends and family to one of our beautiful communities; then, when they move in we'll happily 'thank you' for choosing YOUR neighbor! Happy Spring and thanks for choosing A&G Management!
Proposed Response: Dear Valued Resident, we are elated to receive this delightful message about your experience! Our Stagecoach, Old Stage and Severn Square team take great pride in providing exceptional service and care to our residents. We'll certainly share your gracious compliment with them. Please refer your family and friends to reside at one of our beautiful communities so, they too- can feel what it's like to be a part of our family! Thanks, for choosing A&G Management!
Dear Resident, Our best advertisement is a comfortable resident. We would welcome your friends and family members to provide the quality service our residents deserve!
Dear Resident, We appreciate your nod to our leasing staff and maintenance team. Regarding the activity reported in the nearby neighborhood, we understand your feelings and frustration.Unfortunately, it has become a new and reoccurring concern for many towns and cities. As always, "if you see something say something". Let our staff know for us to make changes. Your on-site team welcomes the opportunity to provide you with the quality service you deserve.
Dear Resident, We appreciate your great ideas for events and activities at our Stage Coach/Olde Stage and Severn Square Apartments. Stop by the on-site leasing office to discuss your ideas with the staff. It is our goal for you to enjoy your community and neighbors while providing excellent customer service!
Dear Resident, We appreciate your input, as our residents are the best guide on our customer service. It is the desire of our leasing staff and maintenance team to provide the quality assistance you deserve. We want you to be with us for a long time!
Dear Resident, We appreciate your comment. While residents who renew are given a reduced increase in rental fees, we also offer your choice of a good carpet cleaning or freshening up a room with an accent wall. Please speak to your manager, Leaura or her on-site staff members for more information. It is our goal to provide quality customer service!
Dear Resident, A quiet friendly community in an area with easy access to work and play is important. We are glad you have chosen the Stage Coach/Olde Stage Apartments as your home. We hope to provide the quality service you deserve for many years.
Dear Resident, Our maintenance team, along with our management staff understand that the little things have a big impact on resident satisfaction. We live where you live, and like you, we want a clean and well-maintained community. We appreciate your feedback!
Dear Resident, We appreciate the feedback. It is our residents who are the best source of letting know our management staff and maintenance team are reaching the #1 goal of providing quality customer service. We want you to be a neighbor for many years!
Dear Resident, We appreciate your informing us of actions taking place in the community. This review is dated July 8, 2018. Sometimes these reviews come in very untimely. We sincerely hope these notices have been remedied by now. If for any reason things are not up to par, the procedure is for you to contact the management/leasing office to provide detailed information so we may update any file opened concerning this or anything you notice out of the ordinary. We are proud our professional management staff and maintenance team are vigilant about unlawful and unwanted activity, and in addition we respect the fact that our thoughtful residents are often the first to notice. We appreciate the assistance in helping to maintain a comfortable community.
Dear Resident, We are pleased you commented on our management staff and mechanical technicians at Stage Coach/Olde Stage & Severn Square. Each member of the team strives to provide the quality service you deserve. Please do recommend your friends and family. To receive $300 for your referral click on the Resident Referral tab on our website at AandGManagement.com. We are here to provide comfortable surroundings in your apartment home!
$1,147 - $1,227
613
N/A
1BR
$1,147 - $1,227
926
N/A
2BR/Den
$1,313 - $1,447
730
N/A
2BR
Stage Coach Apartments / Olde Stage Apartments and Severn Square is a distinctive Anne Arundel County community, nestled in a beautifully landscaped setting, just off Route 100 and 97. Great shopping is nearby on Quarterfield Road, with easy access to BWI, Baltimore, Ft. Meade, Arundel Mills, and more. The apartments offer generous closet space, dishwashers, and everyone loves the large balconies overlooking the central courtyard, fitness center and sparkling pool. Children enjoy the playground, and pets can run in the fenced-in Bark Park!
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Contact Property
Stage Coach / Olde Stage Apartments
7669 Marcin Drive
Glen Burnie, MD 21061