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Resident · 2020
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Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/27/2020
From the moment I sat down in the leasing center, I felt welcomed by the front desk staff, and provided water while I waited for my appointment with Leasing Consultant Reanna. She is AWESOME! Knowledgeable, polite, informative, kind and even while tired/hungry gave me great service with a smile. It's not just a job to her, she treats people based on her own level of integrity and that's rare these days! She assisted in finding my family with an apartment within my budget and also worked with me diligently to ensure all necessary documents were approved and submitted to her management team. Along with the leasing office staff , I am super appreciative of the excellent level of service being provided by the Maintenance office, Lesly and Jeronica are a winning team! They are efficient, informative, and very helpful in providing information, and ensuring maintenance requests are filled. A whole team of the maintenance staff came to my apartment to complete needed repairs and it was done with a smile on their face and a good attitude. The staff gentlemen, some contractors- Arturo, Julio, and another gentlemen whose name I cannot recall were excellent. I'm not saying that everything in my apartment is perfect, but I do appreciate the level of service that the staff is putting great effort into providing. THANK YOU! New tenant..
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Franklin Park at Greenbelt Station Manager

07/29/2020

Thank you for sharing your positive experience. We're so proud to hear that Reanna is polite, knowledgeable, and kind, as well as Lesly and Jeronica. We're also delighted that maintenance and contractors have ad good attitudes and providing excellent service. We appreciate your feedback and hope you keep us posted with anything you need. Your happiness is our priority!

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Franklin Park at Greenbelt Station

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