Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2 days |
Thank you for reaching out to us with your concerns. We strive to ensure that any management transitions are seamless, so we are sorry to hear that you have noticed a decline in quality recently. We would like to discuss your observations in greater detail so we can determine how to best assist you. Please connect with us at [email protected] at your convenience.
We could not be more pleased that you consider Parke Crescent "a great place to live!" Thank you for letting us know how much you enjoy our community's incredible location, attractive scenery, and responsive management. We look forward to meeting your needs for a long time to come. As always, we available at 301-345-2240 or [email protected]
Thank you for the outstanding review! It is great to know that our unique combination of professional service, easy accessibility, and tranquil serenity at Parke Crescent are perfect for your needs. We are happy that you love your home and our exceptional community! If we can ever be of assistance, please contact our team at 301-345-2240 or [email protected]
We're thrilled that you enjoyed your time at Parke Crescent. Our professional staff is a great source of pride for us, and we appreciate the validation. If we can ever assist you again in the future, please connect with us at [email protected] or 301-345-2240.
Thank you for caring enough about our community to approach a member of our staff with your concerns. We agree that our staff should always be respectful to our residents, and we deeply regret if you had an experience to the contrary. We want to listen to you, so we can address this issue appropriately. Will you please connect with us at [email protected]? We look forward to serving you better.
Thank you for taking the time to share your feedback with us! We're so glad to hear that you are enjoying your home here at Parke Crescent and that our convenient location fits your lifestyle so well. We hope that you continue to take advantage of all that our community has to offer for years to come and that you won't hesitate to let us know if we can be of assistance to you in the future.
Though we appreciate the five stars, we're very sorry that your opinion of our community has taken a downturn lately. Your happiness is important to us, and we are here to assist with any and all concerns you have. Please consider contacting our office directly to discuss these issues - we would be happy to send a maintenance team to address areas of the community that are in need of upkeep, and we will do everything we can to resolve your other concerns. Thank you.
Thank you so much for your positive review of Parke Crescent Apartments! We strive to provide a living experience worthy of five stars, and it's so gratifying to see that you agree. We understand that you appreciate our family-friendly environment, convenient location, and courteous and helpful staff, and we couldn't be happier! If there is anything we can do to make your stay the best it can be, please don't hesitate to reach out to us at the office.
Thank you for sharing your feedback about our community with our staff. It is great to read that our office staff has been able to assist you and we wish that you had the same opinion of our maintenance team. We strive to complete all requests on time and with the utmost professionalism. If you feel this issue is still a concern please stop by the office to talk with us.
Your fantastic feedback about Parke Crescent has made our day! We value all feedback, especially from long-time residents like yourself, and we are pleased to hear such great things about our convenient location, pristine grounds, and dedicated staff. We can only hope you will grow to love your home even more, so please don't hesitate to call or stop by if you need anything - our door is open!
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Parke Crescent