Review History for anonymous

Dartmoor Place

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anonymous

prospectiveVisited 2020

6/9/2020

We have searched and worked with numerous apartment complexes in the area as well as nationally and abroad; it's fair to warn prospective tenants that Dartmoor's process is decently unique - and there is no upfront communication or introduction to the process. What happens, then, is prospective tenants begin throwing out arbitrary deadlines, particularly COB deadlines, for documents that are unique to their process and are certainly not self explanatory. But fear not, instead of a straight forward explanation of their documents, their staff will continue to give you reoccurring deadlines for signatures and fees. I'll be frank, after multiple emails we still have not received an answer to our single question, and now have been told the process is retracting and fees are invalid. It's nothing dramatic and we trust return fees if we step out, but it's significant enough to share to others who are considering an application process here. It's a lovely place. Fits everything we need. Boy it's can get tempting to withdraw though when arbitrary deadlines come at your way with no sense of invitation or collaborate from the staff.
Manager

6/12/2020

Dartmoor Place
Hello, thank you for offering a review of our apartment homes. We are pleased to know our community fits your needs, but are disappointed to receive your feedback on our leasing process. Our team strives to provide clear and transparent communication to prospective residents, so we much appreciate your insight and can imagine why you might find this frustrating. I would like the opportunity to hear more about your experience so that we can pinpoint areas for improvement. When it's convenient, please reach out to me via email at [email protected] or via phone at 443-440-6550. I look forward to hearing from you soon. Sincerely, Candice Manning, Property Manager

Review 5 out of 6

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