Review History for anonymous

Plaza Towers Apartments


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anonymous

Resident 2017 - 2019

12/2/2019

I don't love this community. Whoever the new owner is, is a heartless monster. First of all, the property is TOO big for it not to have security and concierge services. They fired the ENTIRE concierge staff On Thanksgiving weekend. My God, these are individuals who have given years of service to this community. Also, I think the intent is to keep up with the new neighboring building...but here's the thing...that building is half the size of Plaza Towers. ANY GOOD DECENT manager would CLEARLY realize that there was a REASON WHY security AND concierge services were BOTH NEEDED. However, new management could care LESS about the tenants. it has become painfully clear that the owner only sees numbers, NOT human beings that work HARD to pay their HIGH rent. It is so sad to see the degradation of this place. the landscaping looks HORRIBLE! those little trees are so corny. You guys really should be ashamed of what's happened. But I know You don't care. A building filled with minorities couldn't possibly deserve respect and safety right? PLEASE DON'T MOVE HERE.
    Manager

    12/14/2019

    Plaza Towers Apartments
    Thank you for taking the time to share your concerns with us. We are here to serve you courteously and professionally, and any communication from our residents is much appreciated. Although we aim to maintain seamless service to our residents during a management transition, we regret to learn that your experience hasn't reflected that goal. We are extremely concerned by your assessment of our service, as we do not tolerate discrimination of any nature in our community. We have changed concierge services beginning December 1, 2019. When you have a moment to reach out, we would appreciate an opportunity to review your feedback in greater depth so we can determine opportunities for improvement. Please connect with us at customerservice@thedonaldsongroup.com.

    Review 13 out of 79

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    Plaza Towers Apartments

    March 2024

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