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Top of the Park Apartments

4009 Gallatin Street

Hyattsville, MD 20781



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sundiata • Resident 2015 - 2017 Recommended
Reviewed 05/10/2017
I am writing this review to ensure that Ms. Kia Murray is recognized for her excellent managerial, coordination and relationship building skills. Both me and my mother are residents at Top of the Park Apartment Homes in Hyattsville, Maryland. Ms. Kia has cultivated an apartment community that causes residents to feel like family members, even though residents are essential strangers. The rapport she's built with me, my mother and other residents is comforting and reassuring. Her personality has a way of compensating for the general irritants that come with being a person dealing with day to day events. She's up-beat, positive and encouraging despite having to juggle the thousands of managerial responsibilities that accompany her role. She's the reason why the apartment homes feel more like a community rather than a collection of bricks, windows and doors. Ms. Kia is also very responsive and professional. Her willingness to go above and beyond to ensure residents needs are meet, redefines the meaning of "great customer service." I lived in various housing communities, visited various communities and heard of just as many, but I have never seen anyone take as much ownership and entrench themselves in guaranteeing the needs and expectations of residents are satisfied. Another one of her talents is that while she's invested herself in meeting resident needs, she doesn't compromise property rules or guidelines. Her no's feel like yes's. She very good at what she does! (Noise: You cannot hear your neighbors, unless their yelling; at which time the walls still dampen 90-95% of the ;t sure how to rank that question)
Top of the Park Apartments Manager05/12/2017

Good afternoon Sundiata Thank you for sharing your experience at Top of the Park. It means a great deal that you took the time to share some of the wonderful things Kia and her team are doing to make your stay as enjoyable as possible, we are glad to know our efforts are working. We will continue to do our best to exceed your expectations. Sincerely, Evelyn Hernandez Management

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