Review History for anonymous

Ivy Club


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anonymous

Resident 2007

12/14/2007

It's the little things that count - Pass this one by

While this community is well kept and gated don't think that you will enjoy the simplest of amenities here. They keep up appearances well. The price is right but this community has to get back to the basics of customer service. 1) They won't accept packages on the tenant s behalf - the gatehouse will not let the trucks through. The delivery company FEDEX, UPS, DHL guy has to call from the callbox to get the truck through the gate. Then when he gets to the building he has to call from the front door. It really sucks. When the question of why the rental office would not accept the packages the reply was "We don't have room for packages in the office, and people tend not to pick up their package in a timely manner". Keep in mind the rental office is open from 9-5 work hours and is basically a huge club house. So how can you pick up your package in a timely manner with those hours? Saturday would be the only day for those of us who work. Most other communities nearby have longer hours. The other communities managed by Allen and Rocks do offer this service. It just makes you wonder. 2) The phone company must come before 4:30 to turn your phone on. Well we all know how Verizon is so you will likely have more than two installation attempts to try to meet the deadline. Verizon is the only phone choice for the community they will not allow the others. 3) Inability to rent the club house for small events. Why? again it is all about keeping up appearances with them. They don't trust thier tenants? who knows. On the plus side they do have tenant appreciation events Jazz, and Brunches, Book club. However it s the little things that count. Those things quickly fade to the deepest depth of your memory when you can't receive an important package and have to resort to picking up your package from the warehouse or it's hard to have a phone installed. If you can spare the extra bucks for the simplest of amenities pass this one by. Happy house hunting!!!

    Review 366 out of 424

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    Ivy Club

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