Resident · 2019 - 2021
Looks nice on the outside but is managed VERY poorly simply because of the incompetence of the Property Manager --------------. She ignores your emails, does not communicate. She look you in the face while you are standing in the office trying to speak to her and walk right out of the door. To get a response from her you must cc corporate. The maintenance turnover is poor and work order suffers due to it. The large trash reciprocals must be pushed to the front of the property every morning which are extremely loud early in the morning and makes the value of the property look tacky! Trash is generally everywhere all the time. Garage gates are always broken and take MONTHS to fix, meanwhile tenants/guest cars are being broken into or sitting on bricks. The property is going downhill and I cannot wait to get out of this place! Oh, be mindful of the roaches in the unit. When I saw the unit, they wanted to assign to me it has roaches crawling in the kitchen area. They quickly switched me to a new unit due to my demand, but PLEASE PLEASE DO A WALK THROUGH OF YOUR UNIT BEFORE SIGNING ANYTHING! This is how they get you. When it time for your renewal “they” look at the market price from a third party company and the same value issued to a good standing tenant is issued at market rate. So, if a prospect wanted your unit you(as the paying tenant) both have the same rate. The renewal increases are roughly 7%-10% and not the standard 3%-4% they LIE and tell you. Only positive is ----------- is great with getting things done and following up in a timely manner. Other than that the office staff has a high turnover so who moved you in, won’t be there for more than 6 months guaranteed. Packages are always stolen in the package room. Tour it any day and packages are all over and not inside the actual lockers. You will not just be paying your original base rent that’s advertised that’s how they trick you. The bulk cable and trash into it with no option of opting out. Take your money elsewhere! BELIEVE ME!
Century Summerfield @ Morgan Metro Manager
Thank you for taking the time to voice your concerns. We are sad to see that your impression of our community isn't the 5-star one we always want our residents to have. We're disappointed to hear that we have been slow to resolve your maintenance issues and sincerely apologize for the delays. We do not take pest issues lightly and would appreciate the chance to connect with you on the matter. At your convenience, please contact our front office to set up an appointment with us so we can work to implement solutions. Once again, we apologize and look forward to resolving your concerns.