Resident • 2019 Not Recommended
Duvall took over this complex in March 2019 and the new management is very disappointing, could be called negligent. They do not take emergency maintenance requests seriously. My apartment did not have working HVAC for over 2 weeks in April, and my emergency maintenance requests were ignored which was pretty scary to find out. Duvall staff told me more than once that they would contact emergency maintenance and come fix my HVAC as soon as possible. That was not true and they did not notify emergency maintenance. It took Duvall over 1 week to even look at my HVAC. That is quite scary! My apartment was over 80 degrees on several occasions but this did not seem to matter. I called Duvall to ask for updates on 3 occasions - and all 3 times they said they would get back to me, but never did. If you want your maintenance emergencies to be addressed quickly, I would suggest living somewhere else. Especially if you have pets or children - no HVAC is quite serious.
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