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Emerson at Cherry Lane

14720 Fourth Street

Laurel, MD 20707



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Resident 2014 - 2016 Not Recommended
Reviewed 07/16/2016
THIS IS THE ACTUAL RESPONSE RECIEVED FROM ---- THE NE REGIONAL MANAGER WHEN THE CONCERNS OF SAFETY AND THE STAFF PROFESSIONALISM IS BROUGHT TO HER ATTENTION (IT'S OBIVIOUS THE STAFF GETES THEIR CUSTOMER SERVICE TRAINING FROM THEY AGENT)... Good Morning, -------------- has provided a very in depth explanation as to the additional measures that have been taken to improve many concerns that you have stated. I also extend an invitation to you to attend the 2nd Town Hall meeting, working together with residents to provide additional solutions will benefit one and all. The 1st town hall meeting was extremely productive and residents are now assisting not only management but our Security Team. Klingbeil Capital Management (KCM) Values all residents , all the time, I sincerely hope that you will adapt this philosophy and value all of KCM Team members , all of the time . All Team members are trying their very best. If you have are unhappy with this response and do not feeling that your needs have been met, I will offer you the opportunity to provide a 30 day written notice to vacate your apartment. You will not be held responsible for additional lease terms. I sincerely hope that you will attend the 2nd Town Hall meeting and provide constructive assistance. Kind Regards, -------------, CPM® Northeast Regional Property Manager Klingbeil Capital Management P: ------------ F: 410-987-6554 -------------------- ------------------ ' www.kcmapts.com 988 Spa Road Annapolis, MD 21407 http://docs.kcmapts.com/images/kcmlogo.png
(Resident photo)(Resident photo)(Resident photo)
Emerson at Cherry Lane Manager07/19/2016

We appreciate your feedback and apologize for your frustrating experience. It's our job to make sure every resident has a comfortable home, and that means resolving problems quickly. Please call me at (301) 725-0009 so I can put things right.

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Emerson at Cherry Lane

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    • (Resident photo uploaded on 10/16/2016) Image of Emerson at Cherry Lane in Laurel, MD
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    • (Resident photo uploaded on 10/16/2016) Image of Emerson at Cherry Lane in Laurel, MD
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