In the best way to put this, Emerson at Cherry Lane is a mess and not worth it. Residents pay a good amount of money to live here and we are treated like crap. When you go into the leasing office you have to wait for a long period of time. Everyone in the office ignores you and when you have a serious problem they give you attitude like you don't pay over $1,000 to live here. For what you pay you get broken garage gates, broken locks, theft, vandalism, and attitude. They never fix your serious maintenance request and you have to always put more then one request in. The new residents that have moved in, let their children run around in the hallways all loud and the police officers here are a joke. The people that work in the office honestly do not care and give you the run around. I swear if you have anxiety don't go into the leasing office. I will say though that the apartment layouts are nice and they are convenient in terms of shopping and dining.
Emerson at Cherry Lane Manager11/01/2016
I apologize for your disappointing experience with our leasing staff. At Emerson at Cherry Lane we pride ourselves on customer service, and an unsatisfied resident impacts us all. Please give me a call at (301) 725-0009 so I can help make things right.