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Emerson at Cherry Lane

14720 Fourth Street

Laurel, MD 20707

 
 
 
 
 
 

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Prospective Resident 2016 Not Recommended
Reviewed 11/04/2016
The type of treatment I experienced this past few weeks was deplorable. When you first enter, no one greets you. And you left to stand their awkwardly until someone acknowledges your presence. I am new to the area and wanted to check out some two bedroom apartments. I read some of the reviews online, but decided to give it a chance because of the beautiful design. In any event, I decided to go through the application process with them. I contacted them they were unresponsive. I wanted to check on the status of my application they did not return my calls, so I withdrew my application. I would highly recommend hiring new employees. They are completely unprofessional. They also have very poor work ethic and customer service from how they speak down to their chosen attire. I was made to feel that I am doing them a favor by renting from them. I would not recommend this apartment to anyone.
Emerson at Cherry Lane Manager11/07/2016

We're very sorry this was your experience while trying to rent at our community. Customer service is the most important thing we do, and any failure in the process will be addressed immediately.

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