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Emerson at Cherry Lane

14720 Fourth Street

Laurel, MD 20707



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Chris_S445 • Resident 2014 - 2017 Not Recommended
Reviewed 09/08/2017
This community just goes further and further downhill month after month. The gates to the garage rarely are operable for more than a few days at a time. There are rats in the garage. The office staff is often rude and abrasive, while being equally dismissive of any valid concerns you may have. Packages are frequently lost. In an effort to curb thefts from autos they've hired a security officer to be on site, but this resulted in someone sitting in a car with police lights on parked across parking spaces in the garage making it difficult to drive through the garage. On top of this, this security officer was caught entering apartments. He walked straight through my front door and when he found out I was home he made up the excuse that it was because my front door was unlocked. They have actual police offers that live on the property, but none of this makes living here any safer. Just today another car was stolen from, an SUV had all of its wheels stolen and left up on concrete blocks. Good luck getting in to the office to voice a concern about any of this though, as they routinely close the office earlier than their posted hours. This community has seen several managers / staff changes over the years, each time only getting worse. You'd think with the new community opening up across the street, as well as Annapolis Junction, they'd invest in the property. Instead, the theater room is dated and broken, the club house is worn out and needs attention, the doors to the buildings are beat up and either don't lock or sometimes don't UNlock. But hey, they recently power washed the garage, and while it doesn't look any cleaner than how filthy it was the day prior, at least that's something right? Trash rooms are always overfilled with sticky disgusting floors. Hallways often smell of weed. The list goes on.
Emerson at Cherry Lane Manager09/09/2017

Dear Resident, Thanks for your feedback. We take all issues and suggestions seriously, and will put them to use as we work to improve the property. If you would like to discuss your concerns, please contact us at your convenience. We look forward to hearing from you soon.

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