I wish that it was possible to give zero stars, especially in regards to their completely unresponsive leasing office team. This is hands down the worst experience that I have ever had at an apartment complex. The security is terrible, doors that should be locked are often left opened or do not lock. We have gone an additional 3 weeks without a working garage gate. There is so much wrong with this place but I want to talk about this personal experience that I have been told is not a rare instance. My boyfriend and I moved into the apartment complex February of this year. Beginning with our pre-move in experience, the leasing office rarely answered phone calls for questions. When they did answer, the little information that they gave us was not even helpful. We were in need of an apartment in a hurry so we thought nothing of it in the beginning. Moving forward to our move in day, I show up to the leasing office to receive our keys and be shown our apartment. The leasing agent takes me to the apartment and the living room floor has leaves and dirt on it that had not been cleaned. We own a broom so I just swept it up and proceeded to move in. I went back into the leasing office to ask if they had a dolly or a cart that we would be able to use and bring back and they said that they did not own a cart or dolly when they clearly use multiple to move heavy packages and equipment that the maintenance use. After moving everything in and settling into the apartment about 2 weeks later our dryer begins to make noises and not work properly. We put in a maintenance request that was supposedly "completed" and we came back home to the same noise. We put in another request and after one week of dealing with the noise and no response another maintenance person comes and the noise continues. This time our dryer stops working completely so we put in yet another request. One week goes by and there is no response. We call and leave voicemails, still with no response. 4 maintenance requests and 3 weeks later someone finally comes in to replace our dryer. To top off the ridiculousness, when we were FINALLY able to get in touch with the leasing office, i brought up to the leasing agent that we had left multiple voicemails and received no responses or call backs. The agent had the audacity to tell me that "voicemails often go unanswered around here" and she thought that this was perfectly fine. I have never experienced this amount of unprofessionalism in my life, I would never recommend living in this retched environment.
Emerson at Cherry Lane Manager07/05/2019
Dear valued resident, We're sorry that you feel disappointed by our management team. We understand that our residents' expectations can occasionally go unmet, but rest assured we are committed to addressing any and all concerns. We hope you'll stop into the office or call us at (301) 725-0009 to allow us an opportunity to address your review in greater detail and restore your confidence in Emerson at Cherry Lane. Thank you.