Review History for anonymous

Emerson at Cherry Lane


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anonymous

Resident 2020

2/10/2020

IF I could give this place 0 stars I would. THE MANAGEMENT HERE ARE SCAMMERS and INCOMPETENT. THIS PLACE IS FREQUENT TO BAD WEATHER OUTAGES. When everyone else still has power, even from SLIGHT wind and rain this place has BLACK OUT. I don't get it, nearby residents have power across the street. They frequently have BLASTING never ending fire alarms going off that you can't turn off. Their parking/garage is ALWAYS BROKEN. Now they just fixed it, but Who knows when it will break again. The garage door is always open a who knows what straggler you will get. The leasing office here is disrespectful, and out to get your money on a monthly basis. They don't remind you of anything and then charge you for it. I was supposed to move out 2 months ago, and I emailed the management here confirming my move. They didn't send me any paperwork, so when I checked in on them a month later they said I didn't give them a 60 day notice so i HAVE TO pay for the rent. They didn't contact me, nor follow up to give me my paperwork and then they purposely run the clock so I AM OBLIGATED TO STAY here for 2 months. They also never RESPOND TO YOU BACK. The trash service sometimes never picks up my trash and then management says I didn't put the trash out at the right time 6-8pm. But they NEVER GAVE me a welcome package or ANY letter providing these information. THEY DONT TELL YOU ANYTHING THE RULES AND REGULATIONS AND THEN when the time comes, ITS ALL YOUR FAULT. The front staff and upper management are so incompetent and rude they act like they are doing anyone who walks in they are doing us a favor. Absolutely ZERO customer service and lack of understanding and ALWAYS about how to get every last penny and dime. This place is trash inside and out. The apartments are trash and everything breaks, had to get so many service requests to fix the bathroom, kitchen dispenser, and the laundry machine. STAY AWAY UNLESS YOU WANT TO BE BOUND TO A NEVER ENDING LEASE JUST BECAUSE THEY NEVER INFORM You.
    Manager

    2/11/2020

    Emerson at Cherry Lane
    Thank you for taking the time to outline your concerns. We regret that your stay at Emerson at Cherry Lane hasn't been reflective of the carefree, comfortable experience we strive to cultivate for our residents. From your review, we see that you have quite a few concerns pertaining to our community's overall conditions and our customer service, among other issues; we're sorry for that. We hope that you'll contact us at (301) 725-0009 or Emerson@kcmapts.com so that we may have an opportunity to address the specifics of your situation and regain your confidence. Thank you.

    Review 13 out of 132

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    Emerson at Cherry Lane

    March 2024

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