Number of reviews in the past 365 days | 16 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 32.62 days |
Contact Property
Evergreens at Laurel Apartments
11737 South Laurel Drive
Laurel, MD 20708
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 16 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 32.62 days |
Hello, I noticed that a review was attempted. We will certainly appreciate your feedback. Thanks, The Evergreens at Laurel Management Team
Thank you so much for your feedback. We are happy to hear that you find value in the level of customer service that you have received thus far, your new home and the amenities. Our team looks forward to serving you for many years to come. Thank you again, Jessica James Community Manager
On behalf of our entire team, thank you so much for a five star review! We appreciate your feedback and look forward to serving you for many years to come. Thanks again, Jessica James Community Manager
Thank you so much for a five star review! We are happy to hear that you find value in the community and the high level of customer service you have received. Our team looks forward to serving you for many years to come. Thanks again, Jessica James Community Manager
We are happy to hear that you find value in our secured entry system, complimentary Valet Trash and customer service. In addition, our team appreciates your feedback and looks forward to serving you for many years to come. Thanks, Jessica James Community Manager
Thank you so much for your review. Our team prides itself on providing exception customer service to our valued residents. We appreciate the opportunity to serve you and look forward to doing so for many years to come. Thank you again, Jessica James Community Manager
Thank you for your feedback. We are happy to hear that you are enjoying your apartment along with the level of customer service you are receiving. Our team looks forward to serving you for many years to come. Thanks again, The Evergreens at Laurel Management Team
Hello, Thank you for choosing the Evergreens at Laurel. We are absolutely delighted that you are enjoying your apartment home and level of service provided by our team. We appreciate your feedback and look forward to serving you for many years to come. Thanks, The Evergreens at Laurel Team
Thank you for choosing The Evergreens at Laurel! We strive to provide a very smooth move-in for all of our new residents. Free access to the fitness center and daily treats are just a few of the perks of that will continue to enjoy while residing at here. We appreciate your feedback and look forward to serving you for many years to come. Thanks again, The Evergreens at Laurel Management Team
Thank you for your feedback. Providing customer service to our valued residents in very important to us. We regret to hear about noise levels in your apartment. Please call or come into the Leasing Center to further discuss the issues. Hopefully from there we can figure out a solution. Thank you again for your feedback.
Thank you for choosing The Evergreens at Laurel. Your kind words speak volume about the level of service we strive to provide to our residents. We are absolutely delighted that you are enjoying your new home and appreciate your feedback. Thanks again, The Evergreens at Laurel Management Team
On behalf of the entire The Evergreens at Laurel staff, I would like to thank you for your kind words. We strive to make the community a great place to live, so knowing that you are happy with our services is very gratifying. Thanks again for making the decision to call our community home! The Evergreens at Laurel Team
We are so glad to hear that your time at The Evergreens at Laurel Apartments has resulted in a five-star recommendation! It is always a pleasure to hear that we stand out above the rest and we are thankful for your continued residency. Our team strives to provide the best customer service and to make every resident feel right at home. Your decision to call The Evergreens at Laurel home is the best compliment we could ever receive. Thanks again!
We appreciate all reviews, both good and bad as it affords us the opportunity to address any concerns immediately and continue with our ongoing efforts to provide the highest level of service to you and all of our residents. We apologize that has not been your experience with our maintenance staff. Thank you for taking the time to provide your feedback and our hope is to turn any negatives around.
Dear Resident, Hearing from our residents helps ensure that we are providing amenities and services that meet their expectations. Our team strives to provide the best customer service and to make every resident feel right at home. We will be happy to discuss your concerns regarding the walls and ceilings. Please give us a call at 240-297-984. Thank you for your feedback. -The Evergreens at Laurel Management Team
We are so glad to hear that your time at The Evergreens at Laurel Apartments has resulted in a five-star recommendation! It is always a pleasure to hear that we stand out above the rest and we are thankful for your continued residency. Our team strives to provide the best customer service and to make every resident feel right at home. Your decision to call The Evergreens at Laurel home for the past seven years is the best compliment we could ever receive. Thanks again! The Evergreens at Laurel Management
We would like to thank you for your kind words. We do care a great deal about our residents and strive to make this a great place to live, so knowing that you love our community and our service is very gratifying. Thank you again for making the decision to call our community home!
Thank you for your feedback. We are happy to hear that you are enjoying the service provided by our office and service teams. Please contact the Leasing Office in regards to the noise concerns so that we may address the problem at 240-297-9284. Thank you again, -The Evergreens at Laurel Management Team
We are so glad to hear that your time at The Evergreens at Laurel Apartments has resulted in a five-star recommendation! Our team strives to provide the best customer service and to make every resident feel right at home. Your decision to call The Evergreens at Laurel home is the best compliment we could ever receive. Thanks again! -Evergreens at Laurel Management
Thank you so much for taking the time to share your experience at The Evergreens at Laurel. Our team strives to provide the best customer service and to make every resident feel right at home. Your decision to call The Evergreens at Laurel home is the best compliment we could ever receive. Thanks again!!
We are so glad to hear that your time at The Evergreens at Laurel Apartments has resulted in a five-star recommendation! It is always a pleasure to hear that we stand out above the rest and we are thankful for your continued residency. Our team strives to provide the best customer service and to make every resident feel right at home. Your decision to call The Evergreens at Laurel home is the best compliment we could ever receive. Thanks again!
Thank you for your feedback. We appreciate you taking the time to write a review. Our team will continue to offer the highest level of service to you and all of our residents and we hope to serve you for many more years to come. Thanks again for making the decision to call our community home! -Evergreens at Laurel Management
Thank you so much for your feedback. We are happy to hear that you like your apartment. As far as the visitor parking is concerned, there are several visitor parking areas located throughout the community. However, we cannot guarantee that the spaces located close to your building will be available. The bulk of the visitor parking is located closer to the back part of the community. We apologize for any inconvenience and thank you for being a valued resident at The Evergreens at Laurel.
On behalf of our entire team, thank you for a five star review! Our team strives to provide exceptional customer service. Please contact the Leasing Office to discuss installing a grab bar and noise concerns. We look forward to serving you for many years to come. Thanks again, The Evergreens at Laurel Management Team
Thank you for your feedback. We are happy to hear that you are enjoying your stay at The Evergreens at Laurel. Our goal is to provide stellar customer service to all of our residents. We appreciate the referral and look forward to serving you both for many years to come. Thanks, The Evergreens at Laurel Management Team
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Backed by an award-winning management team and a host of all-inclusive amenities, this community offers uniquely styled apartment homes, designed to impress the most discerning of tastes. Spacious one, two and three bedroom floor plans are dressed in modern recessed lighting and ceiling fans. Available walk-in closets, and full-size front-load washers and dryers are just some of the perks you'll enjoy. Open kitchens with Black Frigidaire appliances and Maple cabinetry will surely inspire culunary creations. Take advantage of the garden courtyard just outside your door, reconnect with friends in the Resident Lounge, online in the Cyber Cafe', or re-energize in the fully-equipped fitness center. Cat friendly with ample complimentary parking, The Evergreens at Laurel is just minutes away from Fort Meade and less than half a block of Baltimore/Washington Parkway. There are several options for shopping, dinning and entertainment. Welcome to resort-style comfort!
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Contact Property
Evergreens at Laurel Apartments
11737 South Laurel Drive
Laurel, MD 20708