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Horizon Square Apartments

3563 Fort Meade Road

Laurel, MD 20724

 
 
 
 
 
 

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  Verified Resident 747571
vrp · 2007 - 2020
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/25/2020
Maintenance and front office staff are always pleasant and helpful. I appreciate their kindness, and promptness to resolve issues. The community is close to shopping, and major roadways; 295, I-95, and 200.
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Horizon Square Apartments Manager

03/04/2020

We are pleased to know that your overall experience has been positive at Horizon Square Apartments! It is our goal to continue to meet your expectation and if there is anything you need please do not hesitate to reach out to us!

 1 Previous Review
vrp · 2007 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/27/2013
When you live in an apartment you expect to hear noise however not at the level I am experiencing with my neighbors (walls thin you can hear every step) I have countless complaints against my neighbors which include letters sent to mgmt,called the police, talked to the on site cop and to no avail. Noise after a certain hour is an issue but when you're continuously making noise at a level that wakes me from my sleep after 12am its a problem. Instead of moving them from above us, they decide to move me to another apt. I am ok with this. They should move them above to a lower level floor. Especially now that they've added a large dog to the mix. Which I didn't know was allowed. When speaking to the manager in regards to the issue she was rude, condescending and refused to speak to me when I came to the office one day to look at another apt. Myra has always been helpful. She deserves a different role than the one she is currently in. I no longer feel welcomed as a resident.This began with the new mgmt team. There have been other situations but this review is long enough. No roaches. I do like how conveniently located the complex is and how spacious the apartments are.
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Horizon Square Apartments Manager

01/02/2014

Dear Resident, We would like to take this opportunity to thank you for your recent feedback. We are pleased to hear your honest feedback about your residency at Horizon Square. Grady Management is committed to providing exceptional customer service to all of our residents. If you have any additional comments or concerns, please feel free to provide us your direct contact information via email at [email protected] In addition, we will further evaluate these areas of concern to find possible solutions. Again, we appreciate your feedback as it will assist us in the future. As with any business, our greatest advertising is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer. Thank you, Grady Management

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