What are noise levels like at The Point at Laurel Lakes Apartments?

The community is rated 4.7/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Point at Laurel Lakes Apartments?

The community is rated 4.8/5 stars, signifying extreme satisfaction on average.

How safe is The Point at Laurel Lakes Apartments?

The community is rated 4.3/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.8/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.7/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 89.66% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 27.48 days to their community reviews in the past year.

What is the pet policy at The Point at Laurel Lakes Apartments?

Cats Allowed Deposit: $200 Rent: $25 Pet Limit: 2 Comments: We welcome your pets! Contact the Leasing Office for more information about our pet policy. Dogs Allowed Deposit: $200 Rent: $25 Pet Limit: 2 Comments: We welcome your pets! Contact the Leasing Office for more information about our pet policy.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths

Ratings & Prices for The Point at Laurel Lakes Apartments, Laurel, MD

Renter Ratings

Noise	N/A
Grounds	4.8
Safety	4.3
Office Staff	4.7
Maintenance	4.7
Neighborhood	4.8
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.5/5
SatisFacts™ Maintenance	4.7/5
SatisFacts™ Renewal Survey	4.2/5

Review Count

Number of reviews in the past 365 days	29

Manager's Review Engagement

Percentage of reviews responded to	89.66%

Manager's Review Reply Time

Average time to respond to reviews	27.48 days

Ratings & Reviews (405 Reviews)

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Verified Resident 804424 • vrp • 2020

10/06/2020

All the staff here is amazing. Everyone is friendly and efficient. It is quiet around here and there is a diverse group of people living here which was something important to me. I love how the apartment is located close to so many things.. it makes… See More

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The Point at Laurel Lakes Apartments Manager

10/07/2020

Thanks! We're so pleased to hear that you're enjoying our convenient location and great service from the team. The Point at Laurel Lakes sincerely values its residents, and wants each one of them to be completely satisfied with their apartment and our staff. We appreciate you taking the time to give us your feedback!

Verified Resident 820997 • vrp • 2016 - 2020

09/20/2020

Love living here! Safe, clean & Quiet Apartment Homes. Leasing office & Maintenance staff are Outstanding too. No issues residing here, friendly neighbors too. Trash & recycling products are picked up sever times a week and no issues with pests.

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The Point at Laurel Lakes Apartments Manager

09/21/2020

Thanks! We're so pleased to hear that you're enjoying our quiet environment and great service from the team. The Point at Laurel Lakes sincerely values its residents, and wants each one of them to be completely satisfied with their apartment and our staff. We appreciate you taking the time to give us your feedback!

Verified Resident 817170 • vrp • 2020

09/13/2020

I've only been living here for three days, the staff are incredibly nice and very helpful. I love the location on my apartment With local stores near by and the beautiful amenities. I'll be recommending!

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The Point at Laurel Lakes Apartments Manager

09/15/2020

Thank you so much! We're committed to providing our residents with the best experience possible, so we're happy to hear that you are enjoying our convenient location and great service from the team. We appreciate your five-star rating and review, and sincerely hope you enjoy your home at The Point at Laurel Lakes.

Verified Resident 817010 • vrp • 2020

09/13/2020

I love it, the environment is amazing and the staffing is good, the apartment as well is great inside, the only recommendation i will give is to change the internet cable wiring in the buildings because those are old cables that hamper internet speed

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The Point at Laurel Lakes Apartments Manager

09/15/2020

Hello and thank you for taking the time to leave a review! Hearing positive feedback about our team makes us especially happy, so we're glad that you've received great service from the staff. Please reach out to our office [email protected] or 301.498.4111 if you'd like to discuss the internet wiring. We want you to love your home at The Point at Laurel Lakes, and would be happy to hear from you.

Verified Resident 809431 • vrp • 2020

08/30/2020

I love this neighborhood. Very quiet. The people are friendly. Everything you need is literally right around the corner. The staff and maintenance are very professional and efficient and I would recommend this place to anybody.

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The Point at Laurel Lakes Apartments Manager

08/31/2020

Great! We appreciate your five star review! The Point at Laurel Lakes wants all of our residents to have an excellent experience, so we're delighted that you are enjoying our convenient location and great service from our team. Thank you for taking the time to share your feedback. Please let us know if you need anything during your stay.

Verified Resident 808452 • vrp • 2020

08/27/2020

The park and lake are fantastic. The surrounding area is lively and great for relaxing and unwinding. Many food selections and shopping choices in the local area. The parking hasn't gave me any issues. See More

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The Point at Laurel Lakes Apartments Manager

08/28/2020

Thank you for your five-star rating of The Point at Laurel Lakes! We're thrilled that you love living in our community and we appreciate your residency!

Verified Resident 803302 • vrp • 2020

08/13/2020

I have only been here a little over a week and very pleased with maintenance promptly responding to my request. My experience has been enjoyable. I look forward to a happy living experience here at The Points of Laurel Lakes.

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The Point at Laurel Lakes Apartments Manager

08/17/2020

Thanks for your feedback. We love hearing from our residents, and are so pleased that you are enjoying The Point at Laurel Lakes. We are especially pleased that the staff has been helpful and courteous. Welcome to your new home, and please reach out if you need any assistance as you continue to get settled in.

Verified Resident 794319 • vrp • 2019 - 2020

07/21/2020

This environment is sooo peaceful and Neighbors are nice. I would love to stay here for many years. I have also shared this community to multiple friends and family who are looking for a place to live. See More

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The Point at Laurel Lakes Apartments Manager

07/27/2020

Thank you! Recommendations from our current or past residents are invaluable. We're so glad to hear that you are enjoying your time at The Point at Laurel Lakes, and appreciate you taking the time to share your experience. Please let us know if you need anything during your stay.

Verified Resident 794256 • vrp • 2018 - 2020

07/21/2020

I am very pleased with the community and the staff. Since I moved to Point at Laurel Lakes I have not had any problems. The staff is very efficient and friendly! I would definitely recommend this community for any family to live.

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The Point at Laurel Lakes Apartments Manager

07/27/2020

Thanks for taking a moment to leave a review. Happy residents make our day. We're pleased to hear that you would recommend our community, and that the staff has been helpful and courteous. We truly hope that you love your home at The Point at Laurel Lakes. Have a great day!

Verified Resident 790045 • vrp • 2020

07/12/2020

Great staff: friendly and helpful. I had two water incidents in my apartment (no fault of my own) and between the property manager and maintenance crew the problems were fixed expeditiously w/ professionalism.

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The Point at Laurel Lakes Apartments Manager

07/13/2020

Thank you for taking the time to share your experience. While we regret that there were water issues in your apartment, we're glad that the time took care of them promptly. We appreciate you taking the time to give us your feedback. Please let us know if you need anything during your stay. -- The Point at Laurel Lakes Team

Verified Resident 782345 • vrp • 2020

06/21/2020

nice people in a great locataion. located on the park and right in walking distance of downtown. Now I am being required to type filler text in order to just finish out of this survey. This is counterproductive. See More

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The Point at Laurel Lakes Apartments Manager

06/22/2020

We appreciate your review. The Point at Laurel Lakes wants all of our residents to have an excellent experience, so we're delighted that you are enjoying the friendly community and convenient location. Thank you for taking the time to share your feedback.

Verified Resident 781362 • vrp • 2020

06/18/2020

Great community. Great location. Great leasing experience. Very pleased. The community feels secluded from major road way and traffic. There's great places to walk or ride a bike. Tons of great food options within walking distance.

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The Point at Laurel Lakes Apartments Manager

06/19/2020

We appreciate your five-star rating of The Point at Laurel Lakes! We are thrilled that you are enjoying your stay in our community. Thank you for choosing to make your home with us!

Verified Resident 779575 • vrp • 2020

06/14/2020

We've only been here for less than a week, but so far I absolutely love it here. It's a quiet community, and it is up kept very well. Due to COVID we have not been able to use any amenities like the pool or gym, but… See More

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The Point at Laurel Lakes Apartments Manager

06/15/2020

Welcome to the community here at The Point at Laurel Lakes! We're glad you're enjoying our quiet community with its convenient location close to everything! We can't wait for you to experience the great amenities we offer. We are so glad you chose us as your home and we will do our best to take care of whatever you might need!

Verified Resident 765264 • vrp • 2020

06/10/2020

Love the location and management so calm and near to grocery and shopping neighborhood.management staff is very friendly and convenient for receiving mail and online orders See More

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The Point at Laurel Lakes Apartments Manager

05/04/2020

We appreciate your five-star rating of The Point at Laurel Lakes! We're happy that you are enjoying your stay in our community and thank you for your residency!!

Verified Resident 777592 • vrp • 2015 - 2020

06/09/2020

Second time renting here. Location couldn't be better. Being a single female safety was a huge issue for me. I feel safe here. It's a quite community for the most part. The staff are great! Any repair issues are addressed expeditiously. My only issue is how… See More

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The Point at Laurel Lakes Apartments Manager

06/10/2020

Hello, and thank you for taking the time to leave a review. We're so pleased to hear that you are enjoying your time at The Point at Laurel Lakes, and that you decided to return for a second stay. You deserve a great space where you feel secure and taken care of, and we're glad that you found it with us. We appreciate your feedback!

Verified Resident 776592 • vrp • 2018 - 2020

06/07/2020

A little pricy for a small space and older apartment but great location near the lake. View is beautiful and the Maintenence staff is amazing. I have always had things fixed quickly and there are no pests to worry about.

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The Point at Laurel Lakes Apartments Manager

06/08/2020

Thank you for taking a moment to provide some feedback. Hearing from our residents allows us to improve the property for all tenants, so we appreciate it. We're glad to hear that you are enjoying the views, and that the maintenance team has handled any requests promptly. We appreciate your residency, and hope you'll remain at The Point at Laurel Lakes for many years to come.

Verified Resident 403553 • vrp • 2020

06/02/2020

I'm a new resident who just moved in Late May 2020. Since I moved in I felt relaxed. Thank The environment is calm. Laurel lake apartment is a place called home. It's one of the best. The clean environment and the staff members are so sweet.… See More

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The Point at Laurel Lakes Apartments Manager

06/05/2020

We appreciate it! The Point at Laurel Lakes wants all of our residents to have an excellent experience, so we're delighted that your transition is going so well. Welcome to your new home, and have a great day!

Verified Resident 774024 • vrp • 2020

05/31/2020

The customer service was phenomenal from the time I began considering Laurel Lakes. I was responded to promptly and all my questions were answered and they made It clear they cared. I just moved in and there were a few cosmetic things that need to be… See More

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The Point at Laurel Lakes Apartments Manager

06/01/2020

That's what we like to hear! We truly value our residents at The Point at Laurel Lakes, so we're thrilled to know that the team is treating you to excellent customer service. Thank you for taking the time to share your experience.

Verified Resident 773994 • vrp • 2020

05/31/2020

I have thoroughly enjoyed living at Point of Laurel Lakes. The staff has been very attentive, friendly and professional. The area has a lot to offer and is extremely safe, which is very important to me. See More

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The Point at Laurel Lakes Apartments Manager

06/01/2020

Thank you! We're so pleased to hear that you're enjoying the area, and that the staff has been helpful. The Point at Laurel Lakes sincerely values its residents, and wants each one of them to be completely satisfied with their apartment and our staff. We appreciate you taking the time to give us your feedback!

Verified Resident 768976 • vrp • 2020

05/14/2020

Friendly, offered a welcome bag, apartment clean, met maintenance and they were also friendly. Not loud community and nice apartments. Very spacious. My fiance and I were pleased overall with the moving experience, and we did not tour the place

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The Point at Laurel Lakes Apartments Manager

05/17/2020

Welcome to The Point at Laurel Lakes! We want all of our residents to have an excellent experience, so we're delighted that you are enjoying the community and spacious living areas. Thank you for taking the time to share your feedback.

Verified Resident 225879 • vrp • 2018 - 2020

05/12/2020

It's been a very pleasant experience and really like the property and staff. I enjoy living here.everything is close enough and neighborhood is quiet. People mind their business and grounds are kept up nice. See More

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The Point at Laurel Lakes Apartments Manager

01/27/2020

Thank you for this delightful review of The Point at Laurel Lakes! We're so pleased that you're happy with our customer service as well as our location. We look forward to you continuing to enjoy your time in our community!

Verified Resident 767694 • vrp • 2020

05/10/2020

It's a very nice community with great staffs and maintainance crew.. if you are looking for an affordable and nice apartment in laurel, you can try laurel lakes................................................

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The Point at Laurel Lakes Apartments Manager

05/11/2020

Hello and thank you for taking the time to leave a review! Hearing positive feedback about our team makes us especially happy, and we're glad that you are pleased with your space. Affordable is one of our favorite words! We look forward to providing you with helpful customer service during your residency at The Point at Laurel Lakes. Have a great day!

Verified Resident 697911 • vrp • 2019 - 2020

05/05/2020

Point at Laurel Lakes is a great apartment complex that I am lucky to stay in. The staff is friendly and attentive and maintenance is quick and efficient when repair services are requested. I'm happy to know my packages are safe and secure, there's a gym… See More

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The Point at Laurel Lakes Apartments Manager

09/30/2019

Thank you for your 5-star review of The Point at Laurel Lakes. We are happy to hear you are enjoying your apartment and the community here. We agree that the convenient location is one of our favorite amenities, it makes running errands a breeze. Please be sure to let us know if there's anything you need. Have a great day!

Verified Resident 764131 • vrp • 2020

04/30/2020

So far the apartment has been nothing short of amazing. Location, Beautiful, clean, lake view, and the pool , as well as a super friendly and helpful staff makes this place truly great find. Loving it so far. See More

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The Point at Laurel Lakes Apartments Manager

05/01/2020

Welcome and thank you for your five-star rating of The Point at Laurel Lakes! We are thrilled that you are enjoying your stay in our community and thank you for choosing to make your home with us!

Verified Resident 764102 • vrp • 2020

04/30/2020

So far this experience has been good. When I moved in, Nakita was there with my welcome package on time. I was able to move all my things in without hassle. The apartment was clean and there wasn't any major issues.

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The Point at Laurel Lakes Apartments Manager

05/01/2020

Welcome and thank you for your five-star rating of The Point at Laurel Lakes! We are thrilled that you are enjoying your stay in our community and thank you for choosing to make your home with us!

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