Westgate of Laurel
Tquijada70 • Resident • 2016 - 2019 Not Recommended
the departments are big, I go to the fourth year of living here, I never had problems before, they just changed manager, the old manager Robin, was more friendly, the current manager Holly Steward is very heavy, rude, shows no kindness. so it is impossible to try to fix a problem with her . my carpet in the middle of my livingroom is broken and has a damage because this old. I have like 2 months of being complait with her, she does not want to change carpet because she says she is not that old, and she does not even send anyone to repair it. when You already saw that the problem is with the carpet because it was old, my air conditioner was ruined, it was 90 degrees outside. They did not repair the air because they said it was not an emergency. I had to take my family to sleep at a hotel, I went and asked and he told me that I could not guarantee the air the same day or how long it would take, I answered It was not her problem if she wanted to pay hotel or not. and ask if she could sleep in 82 degrees in her apartment because that's how hot my apartment was at 8pm .... There are cockroaches everywhere you see. the bathroom, kitchen, dining room, rooms everywhere! in all departments. Before there were bed bugs but the old manager fixed it. In some departments there are still bed bugs. In my opinion they should change the manager she does not do her job well. She is rude and does not show options or solutions to fix a problem. and that's just to say some problems. I never had problems before, I start having them. It maybe the new staff?. and talked to my neighbors and they are also very dissatisfied with the new office service.
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