Review History for anonymous

Abberly Crest


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anonymous

Resident ā€¢ 2016

1/26/2016

The reason I writing this review is the snow removal service. I pay a lot for my apartment and they barely plow. They a tuslly plow your car in and having a garage doesn't help because they plow those in too. Then if you ask for help they tell you they might be able to help but then they never show up. Most people in apartments don't have shovels because your not supposed to need them so you have people borrowing shovels just to unbury themselves. It is ridiculous, especially considering the price of the apartments. Also the situation with the mail is --------. You have to go to the post office and request a key...which they have to make. I have been here 3 weeks and still have to go to the post office to get my mail because they are behind in making keys. AND it us not a maryland thing because I called the complex across the street and they do it the way any apartment complex I've ever lived at does it...the office has the keys and you can get thru right away from them. So again ridiculous especially considering the price.
    Manager

    1/26/2016

    Abberly Crest
    Dear Abberly Crest Resident: I completely understand the frustration with snow removal. We had a tremendous amount of snow dumped on us during the blizzard. Unfortunately, in Southern Maryland, the crews that plow residential areas have contracts with the county first and then do their residential areas after they have finished. We are as frustrated with that practice as well. We are going to continue to work on clearing the parking lots. You will see a huge difference within 24 hours. We do highly suggest that you own a snow shovel. The plows can't get into parking spaces where cars are parked so it limits where the snow can be placed. I appreciate your patience as we dig out of the aftermath of Blizzard Jonas. As for the keys to the mailbox, this is regulated by the Post Office. Since the actual boxes belong to the US Postal Service, they are the only ones that issue keys. We would LOVE to be able to manage this process but the current Post Master prefers to monitor internally. The community across the street is several decades older than us and were grandfathered into a different practice. I truly hope that you will grow to love the community. If you wish to discuss this more with me or have additional suggestions, feel free to reach out to me at 919-461-0587 x125. Sincerely, Lance Goss Regional Property Manager HH Hunt

    Review 12 out of 79

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