Review History for Verified Resident 782075

Queenstown Apartments


Updated Review

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Resident 782075

Verified Resident 2018 - 2021

3/11/2021

It was very quiet when I first moved in but now there are a lot of people who do not live on the property that loiter. And my neighbors are the worst. So noisy all day and night. Constantly up and down the stairs. Banging on the floor all the time and these are all grown adults.
    Manager

    3/11/2021

    Queenstown Apartments
    Thank you for sharing your thoughts with us. We want all of our residents to enjoy their experience here, and it is through feedback such as yours that we can improve our community. We work hard to keep our grounds in tip-top shape, though we also rely on our residents to clean up after themselves as well as alert our team of any problem areas that might require extra attention. Though some amount of neighbor noise is unavoidable in apartment living, we do want to make sure that everyone is comfortable in their own homes. We ask that you contact our management office directly so that we may work with you to enhance your experience in any way possible. You’re also welcome to contact our Customer Success Team at CustomerSuccessTeam@vmimgmt.com. ~ Customer Success Team
    2 Previous Reviews

    Previous Review

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    Resident 782075

    Verified Resident 2018 - 2020

    11/21/2020

    The cleaning staff are awesome. They keep the hall ways clean after the tenants dirty it up daily. And they sweep the outside area after the tenants who live here throw trash outside everyday by the doors.
      Manager

      11/23/2020

      Queenstown Apartments
      Thank you for sharing your feedback. While we appreciate your kind words about our cleaning team, we are sad to learn about residents leaving trash behind in our community. We are known for and take a lot of pride in offering superior apartment communities, as well as high standards of customer care. We invite you to speak with our Community Manager directly so we can help address your concerns and improve your living experience. We also welcome you to contact our Customer Success Team directly if we can help further at CustomerSuccessTeam@vmimgmt.com. ~ Customer Success Team

      Previous Review

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      Resident 782075

      Verified Resident 2018 - 2020

      7/9/2020

      The facilities staff keep the building clean daily. The staff in the rental office are pleasant. The community is close and convenient to get to the metro and shops in the area. The community is on a bus line for commuting.
        Manager

        7/14/2020

        Queenstown Apartments
        Thank you for sharing your thoughts on our community! We strive to provide our residents with a comfortable place to call home, so we’re delighted to see that reflected in your review. It’s also wonderful to know that you’re enjoying the convenience of our location. If there is anything that we can do to enhance your experience, please give our management office a call. You can also contact our Customer Success Team via email at CustomerSuccessTeam@vmimgmt.com. ~ Customer Success Team

        Review 140 out of 352

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        Queenstown Apartments

        March 2024

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