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Resident • 2019 Recommended
Reviewed 11/01/2019
I don't typically write reviews but I feel as though most people take time to write them when they are negative so it's fair to acknowledgment the good that you received. I would like first to give a thank you to the assistant manager Mrs. Kim… See More
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Resident • 2019 Not Recommended
Reviewed 10/15/2019
Since I moved in there have been nothing but issues with this place. The apartment that was supposed to be cable ready, wasn't. I had to pay to have them install new cable lines. They tried to increase my deposit after it was already in writing.… See More
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Lakesha H • Resident • 2018 - 2019 Not Recommended
Reviewed 07/05/2019
DANGEROUS, CARELESS, UNPROFESSIONAL, and DISMISSIVE!!!! I'm going to start with the most recent scenario which has radically enforced my experience to beyond unsatisfactory. First, this is an apartment complex - not a shelter, meaning, you pay money to live here, GIVING this establishment your business. I… See More
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Resident • 2014 - 2019 Not Recommended
Reviewed 05/25/2019
Save your money and do not move into his complex. The marijuana smell is overwhelming. It smells like a Cheech and Chong movie. I had to get charcoal air fresheners to try to alleviate the smell. I brought it to management attention. And nothing was done.… See More
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Resident • 2019 Recommended
Reviewed 04/17/2019
Beautiful experience., friendly staffs and ready to help at any time. Well guided on anything and everything. Neat staff and neat apartment. In fact they represent what they give as home and service. I am really satisfied and happy been a resident here. Kimberly Hough is… See More
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lor_iceyboy • Resident • 2019 Recommended
Reviewed 02/15/2019
I love this community I use the computer room all the time and its a great place to live and it so peaceful and quiet they also pet friendly and very safe for kids the people is very nice they do anything you ask they do… See More
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Jasmine_Y • Resident • 2018 Recommended
Reviewed 11/12/2018
------ in the rental office is very amazing omg!!! From when I told her I would like to have in my apartment she made sure I had it and worked with me. This is my first time moving so it was a very great experience moving… See More
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dierra h • Prospective Resident • Visited 2018 Recommended
Reviewed 10/02/2018
hello my name is Dierra and i will be moving in soon however i must give a standing ovation to dejahna one of the leasing consulants at the pointe whitemarsh she has been a angel for me she has been helping me every step of the… See More
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Resident • 2018 Recommended
Reviewed 09/27/2018
ANGELA in the rental office was such a big help! From the time I came in as a prospective resident, when I signed my lease and after move in she has been great, very polite and helpful. I've been searching for an apartment close to everything… See More
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Resident • 2016 - 2018 Not Recommended
Reviewed 09/18/2018
I hate it here been here for almost 2 years and I cannot wait for my lease to end. Since I been here there has been nothing but bad things happening a water main break underneath my apartment within the first couple of months of moving… See More
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Resident • 2013 - 2018 Recommended
Reviewed 08/04/2018
I am so happy to be signing my 5th lease here at The Pointe at White Marsh. Kim Grough, the Assistant Manager of the property is a dream to work with. Certain issues are inevitable due to living on the bottom floor and living in a… See More
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Resident • 2018 Recommended
Reviewed 08/01/2018
I just recently moved here and I am so impressed with the leasing staff. Angela assisted me and she was very helpful and informative . After speaking to her I knew this was a place I wanted to live. It feels really good to walk into… See More
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Resident • 2016 - 2018 Not Recommended
Reviewed 05/27/2018
Run far away!! I'm 34 and this is absolutely the worst money that I have ever spent. Since living here I've had my bedroom ceiling cave in TWO times and ruin my stuff. I'm lucky as I was not home when it happened. Recently had a… See More
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Frederick_B • Resident • 2018 Recommended
Reviewed 04/26/2018
I live here for 9 months. Love the community and the area is very convenient. The staff is always friendly, helpful and Knowledgeable. I decided to live here because the staff was warm and welcoming! I do not regret my decision at all. Thank you guys… See More
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Resident • 2018 Not Recommended
Reviewed 03/16/2018
I was a future resident until I arrived and the prices on the website totally didn't reflect what was told to me in person !!!! It's absolutely ridiculous! The agent told me that you don't find out the actual price until after you waste your money… See More
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Grace_D • Resident • 2016 - 2017 Not Recommended
Reviewed 02/15/2018
I hate this community. My car was stolen out front of my apartment 2 months after moving in. I called the office to have my locks changed and it took them two days to respond. Some one was constantly smoking marijuana in my building after many… See More
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Kristyn_S • Resident • 2018 Not Recommended
Reviewed 01/02/2018
My boyfriend and I moved out of our parent's houses and decided to rent from here. First off, when moving day came they gave us a unit that didn't meet the criteria we specifically discussed with the consultant when we came to check the place out… See More
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Hannahlee9511 • Resident • 2017 Recommended
Reviewed 07/10/2017
Very nice !!! New to the area about a year ago ! When I found these apartments I was skeptical because of all the negative reviews ! But it is outstanding ! The landscaping is beautiful the staff is so sweet and helpful and there are… See More
The Pointe at White Marsh Manager07/12/2017
Hello, and thank you for sharing your wonderful experience with Alta Apartments. We are absolutely thrilled to have you as a resident with us, and we are so glad to know you have been enjoying your apartment home. We are also very flattered to know you would recommend our community to others. We have an amazing Resident Referral Program, and if you do refer a friend, family-member, or co-worker, please, let us know, and we will reach out and share all the details with you. Our mission is to deliver authentic experiences in the moment that lead to stories people want to share, and we thank you for sharing your story with us. If there is anything we can do for you, please, do not hesitate to contact us at the office or stop in and visit us. Thank you, Alta Apartments Team
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Zette • Resident • 2012 - 2017 Recommended
Reviewed 03/30/2017
I have been living in the Alta apartments back when they were Fox Hall Apartments. I must say I love it here. The Alta staff are very friendly and really care about their residents. The area is a nice quiet area, never had any problems with… See More
The Pointe at White Marsh Manager03/31/2017
Hello, Zette, and thank you for leaving such a wonderful review for Alta Apartments. We truly appreciate your kind compliments to our team and community, and we are so happy to know you have been enjoying your apartment home and being a resident with us. We strive to provide best in class customer service and an exceptional rental experience, and we are thrilled you have made Alta Apartments your home. We are having an ice-cream social today from 4 PM to 7 PM, and we would love to see you there so we can thank you for your wonderful review in person! If there is anything we can do for you, please, do not hesitate to contact us at the office or stop in and visit us. We hope to see you this evening! Kind Regards and Many Thanks, Alta Apartments Team
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Resident • 2016 - 2017 Not Recommended
Reviewed 03/11/2017
Okay so every other day they turn my water off for some annoying reason dealing with the building. And today the entire buildings power has been out since the middle of last night and mind you it's now 7:00PM and it's 30 degrees outside. Our rent… See More
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Resident • 2013 - 2016 Not Recommended
Reviewed 01/16/2017
I hate this apartment complex/ management. I lived there from 2013-2016. When I moved out I left the apartment cleaner than when I moved in. The day I moved out I spoke to the book keeper to ensure no more fees were due. I was told… See More
The Pointe at White Marsh Manager01/17/2017
Hello, and thank you for leaving your feedback for Alta Apartments. We sincerely apologize for the experience you have had with our community after your move out. We would like to take this opportunity to thank you for bringing your concerns to our attention, as we value your feedback and will use it to improve our community. Any miscommunication that occurred between yourself and our team was not intentional, and we would like to follow up with you personally, and help address and resolve the concerns you have brought to our attention. Please, reach out to us at your convenience at 410-661-4700 or [email protected] Thank you, Hilary M., Property Manager
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Amberwt • Resident • 2013 - 2016 Not Recommended
Reviewed 11/25/2016
When everything switched from Fox Hall to Alta everything went down hill. Management is absolutely awful and I don't see them being able to keep up with the property very long at all. Someone came into my apartment claiming that I had made a maintenance request… See More
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qwerty12qwerty • Resident • 2014 - 2016 Not Recommended
Reviewed 11/08/2016
This management sucks. Charged us a lot of extra money when we moved out despite the place being cleaned. Even sent the money to the collections. You guys never contacted me. What the hell? Stay away from this place.
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Resident • 2016 Recommended
Reviewed 09/20/2016
I've been here for a few months and I have had zero issues with maintenance or the office staff. They have always need very courteous and professional with me and my children. I'd definitely recommend Alta as your next home.
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Resident • 2015 - 2016 Not Recommended
Reviewed 09/15/2016
I cannot wait for my lease to end so I can get out of the Alta Apartments. The rent does not include fees for water, sewer, trash removal so every month there is an additional 50.00 added to the rent. The walls and floors are thin… See More
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