I hate this apartment complex/ management. I lived there from 2013-2016. When I moved out I left the apartment cleaner than when I moved in. The day I moved out I spoke to the book keeper to ensure no more fees were due. I was told I owe nothing. After 30 days, I inquired about receiving my security deposit and I was told by office staff I had 45 working days to receive it. After leaving several messages with book keeper, I received a call back a week later stating I had an outstanding balance of $150.00 and it was sent to collections. I was very mad being I had been following up on my own and was told I had no fees due upon moving out. This apartment complex suck, the staff is unprofessional and rude. More so incompetent to put it frankly. The complex has rats, black flies in apartments and you pay for non residents dumping trash at the facility. Some units have washer/ dryer but the water bill is not divided equally to those who have no washer/ dryer. If anyone read this think twice before you move in. I would not recommend these apartments to a friend or relative. In 2015, someone broke into my apartment and I was told by leasing office that I left the window unlock, it's my fault.
The Pointe at White Marsh Manager01/17/2017
Hello, and thank you for leaving your feedback for Alta Apartments. We sincerely apologize for the experience you have had with our community after your move out. We would like to take this opportunity to thank you for bringing your concerns to our attention, as we value your feedback and will use it to improve our community. Any miscommunication that occurred between yourself and our team was not intentional, and we would like to follow up with you personally, and help address and resolve the concerns you have brought to our attention. Please, reach out to us at your convenience at 410-661-4700 or [email protected] Thank you, Hilary M., Property Manager