prospective • Visited 2016
I was looking for an apartment in a safe, pleasant area that was also close to my office; I began with Foundry Centre as it is only one mile away. I thought initially that this complex would be the right fit after viewing a few units which seemed comfortable and were nicely renovated. I ended up delaying my moving date by a couple months and for whatever reason (perhaps good reason), decided not to apply and reserve a unit right away.
When I was actually ready to move and called my leasing agent, the problems started. Firstly, there were several days that went by, when I would call multiple times throughout business hours and no one would pick up the phone. Furthermore, my messages and emails went unanswered. I persisted, mainly because the location was so ideal, and finally was able to speak with someone nearly two weeks later (ironically, someone from Alta Apartments in Nottingham-- their sister property which is not even close to where I need to be-- contacted me before Foundry did, saying that they had been given my name and number because Foundry referred me). The leasing agent barely remembered who I was and what my needs were, and consistently gave me information that was irrelevant and/or misleading, in regard to the type of unit I wanted, the availability and the quoted prices. And apparently the information also changes depending on which staff member you happen to be able to speak to, because they were never on the same page.
To top it all off, the units that are said to be available online do not update in real time as people reserve them or as they adjust pricing; they NEVER seem to represent what is truly being offered. As such, I just couldn't trust anything they said anymore. These people couldn't even pay proper attention to a prospective resident at the most crucial part of the sale, I had no faith that they would be attentive after I had moved my family in, especially if anything went wrong. Ultimately I made the decision to move a couple more miles up Reisterstown Road, when I have received more house for my money and a superior personalized leasing experience. Overall it seems that Foundry has fallen to the unfortunate belief that shiny upgrades are a substitute for quality customer service--if they really want to become upscale they ought to recognize the importance of client care and satisfaction.