Number of reviews in the past 365 days | 25 |
Percentage of reviews responded to | 96% |
Average time to respond to reviews | 10.96 days |
Contact Property
The Townes at Mill Run
629 Wilbur Square,
Owings Mills, MD 21117
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 25 |
Percentage of reviews responded to | 96% |
Average time to respond to reviews | 10.96 days |
I appreciate your feedback. Please contact me at the Leasing Office to further discuss the issues you've been having with management and your apartment home. – Austin C., Property Manager
I really appreciate all of your compliments about the community and our leasing team! We work so hard to ensure that our residents are taken care of and that we offer superb customer service. I'm so glad that you've found your perfect home here at the Townes at Mills Run! – Austin C., Property Manager
Thank you for your feedback about our maintenance team! They work really hard to make this community run smoothly and to make sure that all maintenance requests are handled in a timely manner. Please know that you can reach out to me directly at the Leasing Office if you have any additional comments to share. – Austin C., Property Manager
I appreciate you giving your feedback. I would like the chance to speak to you about the quality and the staff. It's our leasing staff's mission to make sure that each of our residents is treated with respect and their feedback is heard. Please contact me at the Leasing Office to discuss at your earliest convenience. – Austin C., Property Manager
Thank you for your review and bringing these issues to my attention. I do hope that you give us another chance before you decide to not renew your lease. I would like the opportunity to speak with you about what can be done to rectify some of these issues. I can be reached directly at the Leasing Office. – Austin C., Property Manager
Thank you for your review. I'm not sure what specific issues you've had, but I would like the opportunity to speak with you to get a better understanding and to see if there's anything that can be done to rectify the situation. – Austin C., Property Manager
Thank you so much for the wonderful comments about one of our leasing staff! I love knowing that you were offered great customer service as this is our #1 priority here at The Townes at Mill Run! – Austin C., Property Manager
Thank you for the kind words about our leasing team! It is our absolute pleasure to offer you and our residents a wonderful living experience here! – Austin C., Property Manager
Thank you for bringing your issues to our attention. Please contact me at your earliest convenience at the Leasing Office. – Austin C., Property Manager
Thank you for your feedback. I'm sorry to read that your experience has not continued to be positive. Please contact me directly at the Leasing Office to discuss your maintenance issue with the sink. – Austin C., Property Manager
Thank you so much! I'm glad to know that you're finding everything to your satisfaction! – Austin C., Property Manager
Thank you so much for this feedback and for pointing out what you love about living here! The resident portal is great and very convenient! Please know that you can reach me at the Leasing Office if you have any more thoughts you'd like to share. – Austin C., Property Manager
Thank you so much for these wonderful compliments about the community and our leasing team! We're so glad to know that you and your husband have made your new home here at Townes at Mill Run! – Marquicha W., Property Manager
Thank you so much for this review! It's wonderful to know that you enjoy everything there is about Townes at Mill Run! – Marquicha W., Property Manager
Thank you very much for your feedback! It's great to know that you like living here at Townes at Mill Run! – Marquicha W., Property Manager
Thank you! We're so glad to know you enjoy calling Townes at Mill Run ‘home'. – Marquicha W., Property Manager
Thank you so much for letting us know how we're doing! I appreciate your positive feedback. – Marquicha W., Property Manager
Thank you for your review. I'm glad to know that you love the spaciousness of your home, the storage space of the closets, and having a garage! – Marquicha W., Property Manager
Thank you so much for this review! We're happy to know that your daughter loves the kitchen (it's one of our favorites as well!) and that you've found your bedroom and balcony areas to be spacious. Please know that you can contact me directly at the Leasing Office should you have any additional comments to share. – Marquicha W., Property Manager
Thank you so much for your review! I'm happy to read that we're meeting all of your needs here, from the community being pet friendly to a place where you can clean your car (yes, it's very cool!). Please feel free to pass along any additional feedback to me directly at the Leasing Office. – Marquicha W., Property Manager
Thank you for your review! We are glad you are happy with our service, apartments and neighborhood! - Austin C., Property Manager
We want our residents to feel welcome and valued and it sounds as if we have missed the mark. I apologize for any frustration and inconvenience you have experienced and would like to discuss your concerns in greater detail. Please contact me at your earliest convenience. - Austin C., Property Manager
We want our residents to feel welcome and valued and it sounds as if we have missed the mark. I apologize for any frustration and inconvenience you have experienced and would like to discuss your concerns in greater detail. Please contact me at your earliest convenience. - Austin C., Property Manager
Thank you for taking the time to post this review. We are glad to hear that you enjoy living here. We want all of our residents to feel valued and welcome your comments. I would like the opportunity to discuss your concerns in more detail. Please contact me at your convenience. - Austin C., Property Manager
$1,815 - $1,840
1,283
N/A
The Dogwood
$1,699 - $1,724
1,048
N/A
The Aspen
$2,150 - $2,175
1,463
N/A
The Cypress
$2,195 - $2,200
1,682
N/A
The Birch
The Townes at Mill Run is a new luxury townhome community with an incredibly convenient location. Close proximity to I-795, I-695 and the Owings Mills Metro Station makes commuting and traveling into the city easy, while the community's secluded location among several sprawling parks provides a naturally beautiful and tranquil atmosphere. Nearby retail establishments provide abundant opportunities for shopping, dining and entertainment close to home. Each of our brand new townhomes offers an abundance of intelligently configured space, inviting comfort and upscale, contemporary style. Choose from a variety of two- or three-bedroom floor plans and enjoy high-end features such as integral garages, 9-foot ceilings, granite countertops and steel finish appliances. The community's extraordinary amenities include a stunning clubhouse with entertainment kitchen, game room with billiards table, pergola for optimal outdoor celebrations, fitness center, tot lot and much more.
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Contact Property
The Townes at Mill Run
629 Wilbur Square,
Owings Mills, MD 21117