Ratings & Prices for The Townes at Mill Run, Owings Mills, MD

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3.7
Safety	3.6
Office Staff	3.6
Maintenance	4
Neighborhood	4.2
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.3/5
SatisFacts™ Maintenance	4.3/5
SatisFacts™ Renewal Survey	3/5

Review Count

Number of reviews in the past 365 days	25

Manager's Review Engagement

Percentage of reviews responded to	96%

Manager's Review Reply Time

Average time to respond to reviews	10.96 days

Ratings & Reviews (40 Reviews)

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Verified Resident 748311 • vrp • 2019 - 2021

Updated Review

02/27/2021

Pretty much have included everything I think at the cost be for paying to live in a "" luxury apartment that the trash be picked up in the property be cleaner that more people pay attention to the areas that are not allowed to be used… See More

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Previous Review

· 09/10/2020

Verified Resident • vrp • 2016 - 2021

02/04/2021

My experience he has been ok. The property is under new management and I would not say it has been a smooth change but it's not awful. I'm not sure if my neighbors are blatantly noisy or if the unit is built awkward but I can… See More

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The Townes at Mill Run Manager

02/08/2021

I appreciate your feedback. Please contact me at the Leasing Office to further discuss the issues you've been having with management and your apartment home. – Austin C., Property Manager

Verified Resident • vrp • 2019 - 2021

Updated Review

01/21/2021

The apartment community exceeded all expectations. I was looking for a quiet community in Owings Mills that made me feel comfortable and safe. The Maintenence staff is friendly and prompt in regards to addressing Issues. The leasing center staff are professional address all concerns in a… See More

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The Townes at Mill Run Manager

01/22/2021

I really appreciate all of your compliments about the community and our leasing team! We work so hard to ensure that our residents are taken care of and that we offer superb customer service. I'm so glad that you've found your perfect home here at the Townes at Mills Run! – Austin C., Property Manager

Previous Review

· 09/10/2020

Sam_B203 • Resident • 2021

01/18/2021

I've been at the Townes at Mill Run for about a year and a half. I must say the customer service and Maintenence is amazing. The urgency and professional is hands down what I appreciate the most. The value of the community is comparable to any… See More

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The Townes at Mill Run Manager

01/21/2021

Thank you for your feedback about our maintenance team! They work really hard to make this community run smoothly and to make sure that all maintenance requests are handled in a timely manner. Please know that you can reach out to me directly at the Leasing Office if you have any additional comments to share. – Austin C., Property Manager

Verified Resident • vrp • 2020 - 2021

Updated Review

01/07/2021

The community is nice! The living room and kitchen could be more spacious. Most importantly, the overall quality of things within the home and STAFF IS A JOKE!!! The property manager is very unprofessional and seems to take everything personal and loves to debate whenever you… See More

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The Townes at Mill Run Manager

01/11/2021

I appreciate you giving your feedback. I would like the chance to speak to you about the quality and the staff. It's our leasing staff's mission to make sure that each of our residents is treated with respect and their feedback is heard. Please contact me at the Leasing Office to discuss at your earliest convenience. – Austin C., Property Manager

Previous Review

· 10/05/2020

Resident • 2021

01/04/2021

The experience I had with old management and maintenance was incredible however this new management is horrible. Although I like the community and the apt they are not keeping up with the up keep as they should. Maintenance request are not being fulfilled at an appropriate… See More

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The Townes at Mill Run Manager

01/20/2021

Thank you for your review and bringing these issues to my attention. I do hope that you give us another chance before you decide to not renew your lease. I would like the opportunity to speak with you about what can be done to rectify some of these issues. I can be reached directly at the Leasing Office. – Austin C., Property Manager

Verified Resident 849166 • vrp • 2020

12/01/2020

Be aware of the you see online. When touring the property, the information that was provided was not true. Just make sure you read a review and referral outlets before moving into a community. Everything is not what it appears.

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The Townes at Mill Run Manager

12/03/2020

Thank you for your review. I'm not sure what specific issues you've had, but I would like the opportunity to speak with you to get a better understanding and to see if there's anything that can be done to rectify the situation. – Austin C., Property Manager

Verified Resident 844317 • vrp • 2020

11/16/2020

Nyasha was amazing! Thoughtful and on point. She was very thorough and helpful. My husband and I are big on customer service and she was great. We would recommend this neighborhood to others who are looking for a rental property.

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The Townes at Mill Run Manager

11/16/2020

Thank you so much for the wonderful comments about one of our leasing staff! I love knowing that you were offered great customer service as this is our #1 priority here at The Townes at Mill Run! – Austin C., Property Manager

Verified Resident 841086 • vrp • 2020

11/08/2020

The office staff members, Austin and Nyasha are the best. I was able to complete my move in without any problems. I love the view and the quietness. The maintenance guy didn't forget to use his mask or his shoe covers. Thank you so much! See More

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The Townes at Mill Run Manager

11/10/2020

Thank you for the kind words about our leasing team! It is our absolute pleasure to offer you and our residents a wonderful living experience here! – Austin C., Property Manager

Verified Resident 840367 • vrp • 2017 - 2020

11/05/2020

Walls and floors are thin with lots of noise from adjacent neighbors. Lots of trash outside of dumpsters. New management does not allow clubhouse rental. Landscaping is not well planned or maintained.

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The Townes at Mill Run Manager

11/09/2020

Thank you for bringing your issues to our attention. Please contact me at your earliest convenience at the Leasing Office. – Austin C., Property Manager

Verified Resident 835372 • vrp • 2015 - 2020

10/22/2020

The community was awesome when I first moved in 2015, now the community is changing. Please I think the place was put up so fast it looks nice but cheap fixings..I sink stay stop up even after it have been fixed many times.. I rent is… See More

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The Townes at Mill Run Manager

10/27/2020

Thank you for your feedback. I'm sorry to read that your experience has not continued to be positive. Please contact me directly at the Leasing Office to discuss your maintenance issue with the sink. – Austin C., Property Manager

Verified Resident 816822 • vrp • 2020

09/12/2020

I've only been here less than a month, but it seems everything is satisfactory. I really like the architecture and the "townhome" style. Maintenance staff was professional, as well as the leasing staff. So far so good!

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The Townes at Mill Run Manager

09/15/2020

Thank you so much! I'm glad to know that you're finding everything to your satisfaction! – Austin C., Property Manager

Verified Resident 807350 • vrp • 2019 - 2020

08/24/2020

A very well kept, quaint & quiet neighborhood. The management and maintenance staff are both located on the property. The grounds are kept immaculate and it's tucked away from the main road so not a lot of foot traffic and/or disturbances. The apartments are pretty spacious… See More

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The Townes at Mill Run Manager

08/26/2020

Thank you so much for this feedback and for pointing out what you love about living here! The resident portal is great and very convenient! Please know that you can reach me at the Leasing Office if you have any more thoughts you'd like to share. – Austin C., Property Manager

Verified Resident 800881 • vrp • 2020

08/06/2020

Here at The Towns at Mills Run is so far everything we expected, the neighborhood is very quiet, convenient to everything and I mean everything, our home is so spacious it is a must see. Nayasia who works in the office and Mike who works in… See More

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The Townes at Mill Run Manager

08/13/2020

Thank you so much for these wonderful compliments about the community and our leasing team! We're so glad to know that you and your husband have made your new home here at Townes at Mill Run! – Marquicha W., Property Manager

Verified Resident 798204 • vrp • 2017 - 2020

07/30/2020

The community is very nice. I love the up keeping of the development. Homes are comfortable with a unique design. The staff is very nice and pleasant. Would recommend this development to family and friends.

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The Townes at Mill Run Manager

08/03/2020

Thank you so much for this review! It's wonderful to know that you enjoy everything there is about Townes at Mill Run! – Marquicha W., Property Manager

Verified Resident 793018 • vrp • 2019 - 2020

07/18/2020

I really like living here. It is very close to essential business and public transportation. The community is well kept. The neighbors are respectful and I have had no problems dealing with management. They are courteous and answer my questions in timely manner. Overall very satisfied… See More

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The Townes at Mill Run Manager

08/07/2020

Thank you very much for your feedback! It's great to know that you like living here at Townes at Mill Run! – Marquicha W., Property Manager

Verified Resident 792324 • vrp • 2020

07/16/2020

Great community. Professionally managed and well taken care of. Very quiet and friendly. Management company truly values the residences and strives for cultivating a relationship with all community members.

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The Townes at Mill Run Manager

08/07/2020

Thank you! We're so glad to know you enjoy calling Townes at Mill Run ‘home'. – Marquicha W., Property Manager

Verified Resident 787485 • vrp • 2018 - 2020

07/05/2020

Very pleasant. Peaceful. I feel much welcomed in this community. Also feel very safe. Maintenance does a good job keeping the community clean, although we could use our own trash and recycle bins. Thanks. See More

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The Townes at Mill Run Manager

07/07/2020

Thank you so much for letting us know how we're doing! I appreciate your positive feedback. – Marquicha W., Property Manager

Verified Resident 785986 • vrp • 2018 - 2020

07/01/2020

Overall living in the townes is ok. I feel like you are paying more than the actual value of the house. The rooms in the 3 bedroom houses are spacious and the walk in closets are convient for storage. The garage is also a nice touch… See More

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The Townes at Mill Run Manager

07/07/2020

Thank you for your review. I'm glad to know that you love the spaciousness of your home, the storage space of the closets, and having a garage! – Marquicha W., Property Manager

Verified Resident 766982 • vrp • 2020

05/08/2020

Very nice community. The homes is spacious. My favorite part of the home is the master bedroom& the balcony. Very large bedroom space! My daughter loves the kitchen and garage. I love the park that's close by our home .

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The Townes at Mill Run Manager

05/11/2020

Thank you so much for this review! We're happy to know that your daughter loves the kitchen (it's one of our favorites as well!) and that you've found your bedroom and balcony areas to be spacious. Please know that you can contact me directly at the Leasing Office should you have any additional comments to share. – Marquicha W., Property Manager

Verified Resident 766040 • vrp • 2020

05/05/2020

The community it well Maintenance ,staff are really efficient with details , the community is very quiet pet friendly & there also a play area for the kids to enjoy their selves ! There's also area where you can clean car out without having to leave… See More

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The Townes at Mill Run Manager

05/07/2020

Thank you so much for your review! I'm happy to read that we're meeting all of your needs here, from the community being pet friendly to a place where you can clean your car (yes, it's very cool!). Please feel free to pass along any additional feedback to me directly at the Leasing Office. – Marquicha W., Property Manager

Verified Resident 757111 • vrp • 2020

04/02/2020

I love the Apartment and Austin was very helpful with the whole process. Everyone was friendly. Very quiet neighborhood. Nice and clean playground for my kids. I also fell inlove with the the nice size bathrooms.

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The Townes at Mill Run Manager

05/06/2020

Thank you for your review! We are glad you are happy with our service, apartments and neighborhood! - Austin C., Property Manager

Verified Resident 328989 • vrp • 2019 - 2020

04/02/2020

DO NOT LIVE HERE! Do not let them fool you. This look pretty but the quality is horrible and while the new management team is very nice they're very ineffective. Do not stay here unless you like garbage scattered across your porch and sidewalk or unless… See More

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The Townes at Mill Run Manager

05/06/2020

We want our residents to feel welcome and valued and it sounds as if we have missed the mark. I apologize for any frustration and inconvenience you have experienced and would like to discuss your concerns in greater detail. Please contact me at your earliest convenience. - Austin C., Property Manager

Resident • 2020

03/26/2020

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The Townes at Mill Run Manager

05/07/2020

Verified Resident 754052 • vrp • 2019 - 2020

03/19/2020

It's a nice place to live. Very safe Nice neighbors Nice layout. Lots of space. Interior is clean. But Insulation is shoddy...can't heat the place. Window blinds are cheap and fall apart. Garbage pick up is infrequent and unsanitary Management is not onsite much even before… See More

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The Townes at Mill Run Manager

05/06/2020

Thank you for taking the time to post this review. We are glad to hear that you enjoy living here. We want all of our residents to feel valued and welcome your comments. I would like the opportunity to discuss your concerns in more detail. Please contact me at your convenience. - Austin C., Property Manager

•

Updated Review

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Manager

Features & Amenities

Laundry

In-Unit Washer/Dryer

Parking

Garage

General

Affiliate of the National Apartment Association
Air Conditioner
Balcony
Cable & Satellite
Car Wash and Vacuum Station
Clubhouse
Credit Card Payments Accepted
Electronic Payments Accepted
Fitness Center
Granite Countertops
High Ceilings
High End Appliances
High-Speed Internet
Large Closets
On-Site Maintenance
On-Site Management
Online Maintenance Requests
Patio
Playground
Proud Supporter of Move for Hunger
Recreation Room
Security Deposit Alternative Available
Tiled Flooring
Unique Design Style

Pets

Dogs Allowed
Comments: Please call for details.
Cats Allowed
Comments: Please call for details.

Floor Plans & Pricing

2 Bedrooms, 2 Bathrooms

Price
Price
$1,815 - $1,840
SQ. FT.
1,283
Available
Avail.
N/A
Model
The Dogwood

Contact Property

2 Bedrooms, 2.5 Bathrooms

Price
Price
$1,699 - $1,724
SQ. FT.
1,048
Available
Avail.
N/A
Model
The Aspen

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3 Bedrooms, 2.5 Bathrooms

Price
Price
$2,150 - $2,175
SQ. FT.
1,463
Available
Avail.
N/A
Model
The Cypress

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Price
Price
$2,195 - $2,200
SQ. FT.
1,682
Available
Avail.
N/A
Model
The Birch

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Disclaimer: Special, prices and availabilities subject to change.

Leasing:

The Townes at Mill Run is a new luxury townhome community with an incredibly convenient location. Close proximity to I-795, I-695 and the Owings Mills Metro Station makes commuting and traveling into the city easy, while the community's secluded location among several sprawling parks provides a naturally beautiful and tranquil atmosphere. Nearby retail establishments provide abundant opportunities for shopping, dining and entertainment close to home. Each of our brand new townhomes offers an abundance of intelligently configured space, inviting comfort and upscale, contemporary style. Choose from a variety of two- or three-bedroom floor plans and enjoy high-end features such as integral garages, 9-foot ceilings, granite countertops and steel finish appliances. The community's extraordinary amenities include a stunning clubhouse with entertainment kitchen, game room with billiards table, pergola for optimal outdoor celebrations, fitness center, tot lot and much more.

Office Hours

Sunday: 12:00 PM - 05:00 PM
Monday - Friday: 09:30 AM - 05:30 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at The Townes at Mill Run?
The community is rated 3.9/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Townes at Mill Run?
The community is rated 3.7/5 stars, signifying much satisfaction on average.

How safe is The Townes at Mill Run?
The community is rated 3.6/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.2/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4/5 stars, which is considered being very effective on average.

How often does management engage with reviews?
Managers have responded to 96% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 10.96 days to their community reviews in the past year.

Who manages The Townes at Mill Run?
Paradise Management

What is the pet policy at The Townes at Mill Run?
Dogs Allowed
Comments: Please call for details.
Cats Allowed
Comments: Please call for details.

What types of floor plans are available?
2 Beds, 2 Baths and 2 Beds, 2.5 Baths and 3 Beds, 2.5 Baths