The in office staff are so unprofessional its absolutely ridiculous. They leave letters on your door stating you owe money for late fees when your check cleared on time. Then when you go in to discuss it the lady responsible wants to go to lunch and have you come back. All of this with an office full of tenants having received the same letter and everyone is upset. If its her mistake she needs to fix it on her time and not mine. She had an attitude for someone that sent out this false letter to everyone. The apartment has mice as well as all of my neighbors and everyone that lives in these building I've spoken to. They won't even show up to fix anything to begin with. Any other apartment complex is better then this gutter.
Manager
3/14/2018
Park Forest Apartments
Thank you for taking the time to provide your feedback about our community. We are very sorry to hear about your experience with this erroneous letter and would like to meet with you to make it better. We also take issues with pests very seriously and believe that everyone has the right to feel comfortable in their home. Please call or visit the management office to speak with the Community Manager or contact our Customer Success Team directly if we can help further @ CustomerSuccessTeam@vmimgmt.com
~ Customer Success Team