Review History for anonymous

Park Forest Apartments


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anonymous

Resident 2018

6/1/2018

Worst community to move in office staff is VERY UNPROFESSIONAL i only been here a month and im leaving!!!! To start they moved me in an apartment that was not ready carpet was not properly cleaned toilet did not flush tissue down they gave me no mailbox key no visitors parking pass no pool pass for my daughter an it was no air conditioning which caused me to be hospitalized TWICE!!!! They did not care about me and my 5 year old daughter getting sick because of the air they failed to have fixed before i moved in then they blamed the air not working on a storm which was bull i have several friends in the neighborhood who had air and the neighbors in my building also had air..... i have seen 2 mouses in the laundry room the apartments Are infested with roaches DO NOT MOVE HERE!!! These unprofessional people are all about making money and screwing the residents over!!! They will be nice when you are touring the property but when that lease is signed they do not care about you!!! Avoid this property of you can
    Manager

    6/4/2018

    Park Forest Apartments
    We appreciate your feedback and apologize that your experience has been disappointing. We want to make sure that all of our residents have the opportunity to enjoy a happy and comfortable home in our community, and we realize that concerns with pests and maintenance can be frustrating. We strive to ensure timely and appropriate care is taken to address any questions/requests and sincerely apologize if this has not been reflected in your experience, or if our previous interactions have been anything less than compassionate and helpful. We truly want to help you enjoy your home to the fullest. Please contact the Community Manager or stop by the management office immediately about your concerns and we'll be happy to speak with you on how we can make your time here as enjoyable as possible. We also welcome you to contact our Customer Success Team directly if we can help further @ CustomerSuccessTeam@vmimgt.com ~ Customer Success Team

    Review 5 out of 243

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    Park Forest Apartments

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