Review History for Verified Resident 663058

Brittany Apartments


Updated Review

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Resident 663058

Verified Resident 2016 - 2022

7/31/2022

Me experience at The Brittany has been rocky from the get-go. When I first moved into this complex, I was forced to sign a lease for an apartment I had never personally inspected prior to signing, and when I got there it turned out to be a chain smokers apartment. As a person with asthma and a cancer survivor, these living conditions were unacceptable, and it took 4 months of repeated attempts at mitigation before I was finally granted a transfer to move into my current apartment. Things improved from there, and overall I've had a pleasant experience up until this summer; the only negative experiences were several minor maintenance issues which required multiple attempts to fix. This summer, however, I've been the victim of a severe water damage and mold issue for almost 3 weeks, and the repairs and mitigation are still ongoing. This issue has been completely mismanaged and contractors ended up patching the ceiling while a pipe was still sweating and dripping water in the ceiling. I am living in an apartment with active mold growth because management has delayed taking action and has not adequately communicated the issues to their maintenance staff. This has been unacceptable, and based on this experience alone I would no longer recommend living at The Brittany.
    Manager

    8/1/2022

    Brittany Apartments
    Thank you for taking the time to review our community. As management, we take all comments, positive and negative, very seriously. Our goal is to provide the finest customer service, and I am sorry that we have not met this goal for you. I assure you that your situation is not typical. I invite you to contact me personally to discuss your particular experience, so that a proper investigation into the issue may take place. I can be reached at 410-683-7000. Perhaps, with better understanding, we can change your mind about our community. Christina M.
    1 Previous Review

    Previous Review

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    Resident 663058

    Verified Resident 2016 - 2019

    7/10/2019

    I have lived in this apartment community for 3 years, and overall I have been pleased with my experience. The maintenance staff are very responsive to concerns, although sometimes it takes multiple requests for an issue to be resolved. The community is made up of families and individuals of all ages, and is generally quiet, although the buildings are not fully soundproof from floor to floor. Access to the community is not controlled, but all buildings do have locking main doors into the building - it is worth noting that these locks have broken before due to tenants' abuse of the electronic locking mechanisms. Community is very accessible to public transport (adjacent to the community) but requires a car or at minimum a bike to get to local parks, schools, and entertainment.
      Manager

      7/11/2019

      Brittany Apartments
      Thank you for being a loyal resident of the Brittany for the past three years and taking time to share you thoughts and feelings about this excellent community. You perfectly captured and accentuated all of the awesome amenities that make The Brittany the best place to call home. Please let us know if you have any further concerns or maintenance issues by reaching out to us at 410-484-5700 or https://www.liveatthebrittany.com/ Thanks again! Roxie B. Community Liaison

      Review 20 out of 142

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