We have lived in Pomona since August 2014. The apartments are spacious and newly renovated. The grounds are kept up and very clean. Our main complaint are the upstairs neighbors. They walk around stomping their feet making loud noises in addition,the maintance department has on two occasions repaired something different then requested. Last year we want on a vacation we returned and found that maintance had left our bathroom ceiling unfinished For a week. We have been told about the upstairs apartment noises that they are normal and that we need to call when it's happening so they can come over so they can listen. We have decided to move since they will not address the issue.
Manager
1/26/2016
The Residences at Pomona Park
Thank you so much for sharing your experience and sentiments. We continuously strive for excellence and this is definitely a situation for which we would have preferred a much more positive outcome. We truly apologize for the way you feel. Please give us the opportunity to review your concerns and provide an appropriate response on any challenges. At your convenience, please contact our Resident Service Center at (410) 486-6394 or pomona@smcmail.com.
Best Regards,
Alicia