Ratings & Prices for Northwest Crossing, Randallstown, MD

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	2.3
Safety	2
Office Staff	1.7
Maintenance	2
Neighborhood	3.3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	3

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	2.33 days

Ratings & Reviews (284 Reviews)

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Chukwudi_A • Resident • 2020

07/23/2020

ASHLEY at northwest office apartments is very disrespectful and rude. She doesn't deserve to be here. lease expires 23rd today. owner sent a mover, a family member to pick up the belongings. Before i got there, they changed the locks. I asked and begged to just… See More

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Northwest Crossing Manager

07/25/2020

Dear Family Member,We apologize for any inconvenience you may have experienced. Under the circumstances you describe, we are confident that the lease holder's presence to manage valuables left in the home is the correct decision. As a management company, we will continue to protect our residents, past or present.MHooper, PM

Sophia_H151 • Resident • 2018 - 2020

07/14/2020

Do not move here. I repeat, do not move here. Morgan Property doesn't care about their tenants. I made so many requests for the noise control. I called the police on numerous occasions. I have neighbors overtop of my head yelling, and cursing, and fighting 5… See More

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Northwest Crossing Manager

07/16/2020

Hello Sophia,Thank you for providing feedback. It is invaluable to us. Our goal is to perform excellent customer service. I do not see any outstanding maintenance concerns listed in your resident account; however, please contact us. We would be happy to assist with this and any other concerns you may have.MHooper, [email protected]

Resident • 2013 - 2020

02/14/2020

it's ok, apartment needs to be updated, it's quiet, close to stores can walk just about anywhere. Maintenance guys are nice, don't see any security. Need some flowers during the summer or bushes, make the front of the building look good

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Northwest Crossing Manager

02/17/2020

Thank you for taking the time to write a review. Your feed back assists us in our goal to always provide excellent customer service. We do not offer security; however, we do have a courtesy officer who can assist with nuisance complaints such as loitering, etc. Please contact us should you require more information. We look forward to Spring and the opportunity to spruce up the entire community. Hope to hear from you soon! [email protected]

Verified Resident 687839 • vrp • 2019

08/30/2019

Terrible, I mean just month it has been hell for and my house hold. The bad part is the apartment is not doing nothing about it. Weed smoking inside the building .gang selling weeds, brings in more gangs into the community, making this place a number… See More

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Northwest Crossing Manager

09/04/2019

Dear Valued Resident,We would like to assist you with any concerns that you may have but required additional information, please reach out to us so that we can do so.We look forward to hearing from you soon.At your service,Michelle HooperProperty [email protected]

Verified Resident 687460 • vrp • 2016 - 2019

08/29/2019

The absolutely worst apartment complex ever would never live here or recommend Northwest Crossing or Morgan properties to anybody worst experience ever three years too long the office staff needs to quit

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Northwest Crossing Manager

08/31/2019

Dear Valued Resident,Thank you for taking the time to write a review. Your feed back is greatly appreciated.We apologize that this has been your experience with us and wish to assist you with any concerns you may have.Please reach out to us at your earliest convenience.At your service,Michelle HooperProperty [email protected]

Verified Resident 684724 • vrp • 2017 - 2019

08/23/2019

Not bad ..need washer and dryer in apt ..they can put in some wooden floors and take some of that carpet up.. upgrade the bathrooms and the paint choice..stop charging to park in the parking lot where you pay rent at See More

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Northwest Crossing Manager

08/27/2019

Dear Valued Resident,Thank you for taking the time to write a review. Your feed back is appreciated and invaluable to us.We do offer home that have upgraded kitchens and baths, along with washer & dryers. Please contact the leasing office for additional information.Regarding parking, please reach out to us so with additional so that we may assist you.At your serviceMichelle HooperProperty [email protected]

Verified Resident 684266 • vrp • 2006 - 2019

08/22/2019

Very poor my, apartment need a lot of fixing I been asking for things that need to be fix new carpet new cabinets tub water leak lot of general fixing rent is going up but nothing is being fix I do like the area I'm in… See More

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Northwest Crossing Manager

08/27/2019

Dear Valued Resident,Thank you for taking the time to write a review and allowing us an opportunity to assist you.Please contact us at your earliest convenience so that we may do so.We offer various options that would allow us to move forward to resolving your concerns.At your service,Michelle HooperProperty [email protected]

Verified Resident 682433 • vrp • 2017 - 2019

08/19/2019

Gm ,I do enjoy the gym the grounds are well maintained. I do think more thought should go into resident selection secrurity is an big issbigthe banners on the light poles added a level of attractiveness to me as potential renter and they're not being replaced.i… See More

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Northwest Crossing Manager

08/21/2019

Dear Valued Resident,Thank you for taking the time to write a review. Your feedback is invaluable and greatly appreciated.We will continue to make our community sparkle and shine, and we hope you like the way our new feature feather flags welcome you as you enter Northwest Crossing!Please do not hesitate to contact us if we can be of assistance at [email protected],Michelle HooperProperty Manager

Verified Resident 682324 • vrp • 2019

08/18/2019

Staff is slow to react to requests. I have to personally contact the property manager and sometimes things still aren't done. I have had issues with mice and roaches. The exterminator is mediocre and seems like they can't be bothered to do a thorough job. After… See More

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Northwest Crossing Manager

08/21/2019

Dear Valued Resident,Thank you for taking the time to write a review. Your feed back is greatly appreciated. We will endeavor to resolve any concern that you may have. Please advise if the pest control program we have in place is not working, so that we can revisit and implement a plan that will produce results.We look forward to hearing from you soon.At your service,Michelle HooperProperty [email protected]

Verified Resident 681968 • vrp • 2019

08/18/2019

Maintenance is generally done pretty quickly. Like most apartments, the walls are brutally thin. Our dining room light fixtures are always dancing from the vibrations and thumping above us & we always have to screw the lightbulbs tight because it vibrates so hard and rough that… See More

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Northwest Crossing Manager

08/21/2019

Dear Valued Resident,We can assist you with the concerns reflected in your review. Please reach out to us at the contact information detailed below.Thank you for taking the time to write a review. It is greatly appreciated!At your service,Michelle HooperProperty Manager

Verified Resident 681821 • vrp • 2017 - 2019

08/17/2019

The managers have been pretty patienet with me as I have been late most of my time here. I greatly appreciate that. I didnt notice how old the apartment was at first. First week had a flood. Carpet was replaced but not tacked. There is also… See More

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Northwest Crossing Manager

08/21/2019

Dear Valued Resident,Thank you for taking the time to write a review.Your feed back and greatly appreciated and invaluable to us. We would love to assist you with the concerns detailed in your review.Please reach out to us at your earliest convenience.At your service,Michelle HooperProperty [email protected]

Verified Resident 681435 • vrp • 2015 - 2019

08/16/2019

It was great at first but the problems are well out of hand I send in maintenance requests they complete some and tell me some one is coming out but no one does then they send complete requests to my emails as if they have done… See More

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Northwest Crossing Manager

08/21/2019

Dear Valued Resident,Thank you for taking the time to write a review.We can assist you with any outstanding service you may have. Please reach out by way of the contact information below.At your service,Michelle HooperProperty [email protected]

Verified Resident 681396 • vrp • 2018 - 2019

08/16/2019

Not very pleasant maintenance is very poor I reported a few issues as soon as I moved in and they were never resolved my shower looks like a prison shower paint is coming off the bathtub there is a crack on the door that was never… See More

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Northwest Crossing Manager

08/21/2019

Dear Valued Resident,Thank you for taking the time to write a review. Your feed back is greatly appreciated.We can assist you with any outstanding maintenance concerns you may have. Please reach out to us by utilizing the contact information detailed below.At your service,Michelle HooperProperty [email protected]

Verified Resident 288313 • vrp • 2010 - 2019

08/15/2019

All Front Door entrances' to each apartment building should have a Key entrance or security code for the tenants complete safety. It would eliminate theft of packages, vandalism and loitering in hall ways. See More

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Northwest Crossing Manager

12/22/2016

Hello, Kitchen doors are currently being replaced and the entire property will eventually be completed. Some doors have been replaced near the leasing office recently. However, our contractor are currently replacing kitchen doors on Beagle and Fox Cliff Court which isn't near rental office. If you would like to discuss your door, please contact the office at 410-655-3000. Have a Great Day

Verified Resident 680861 • vrp • 2018 - 2019

08/15/2019

Its ok i come in and out mind my business everyone speaks grounds are clean lights at night i would recommend the complex to friends and family although the price is bit expensive rental office is friendly for the most part

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Northwest Crossing Manager

08/21/2019

Dear Valued Resident,Your review is very much appreciated!Please advise if we can be of assistance in any way.At your service,Michelle HooperProperty [email protected]

Verified Resident 680860 • vrp • 2018 - 2019

08/15/2019

The apartment facility looks good. The only difficulty encountered is the laundry machine which is always down and equally too small. In addition there's the problem of parking as such u can host friends like during small celebrations bc at the sand of the day their… See More

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Northwest Crossing Manager

08/21/2019

Dear Valued Resident,Thank you for taking the time to write a review, your feed back is greatly appreciated.We do offer clothes care facilities throughout the community, as well as in home washers and dryers.We are unable to address your parking concern without additional detail; however, please reach out to us and we will be more than happy to assist.At your service,Michelle HooperProperty [email protected]

Verified Resident 680301 • vrp • 2017 - 2019

08/14/2019

Great,it's a very peaceful community Maintenance are always on time for job Moreover staff listen patiently to thier clients. Well electrified and clean environment.I can recommend it to a friend or relatives See More

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Northwest Crossing Manager

08/21/2019

Dear Valued Resident,Thank you for taking the time to write a review. Your feed back is truly appreciated!Please do not hesitate to reach out to us if we can be of assistance.At your service,Michelle HooperProperty [email protected]

Verified Resident 680234 • vrp • 2015 - 2019

08/14/2019

This is the worst place I lived in my life something is wrong with my shower that they can't find out the problem when I call emergency mantaince they don't even come or call back I had a flood in my closet and no responsed when… See More

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Northwest Crossing Manager

08/21/2019

Dear Valued Resident,We apologize that this has been your recent experience with maintenance.We do offer 24 hour maintenance service for emergencies such as some of the items you have mentioned. Typically these calls are catalogued and follow up is performed.However, it appears as though you currently have outstanding maintenance concerns. Please reach out to us so that we can be of assistance. At your service,Michelle HooperProperty [email protected]

Verified Resident 680126 • vrp • 2018 - 2019

08/14/2019

on a scale from 1-10 my experience has been a 6, it was so many broken things when I moved in. The window was broke, the tub was discolored and peeling and the cabinets weren't painted. Something is always wrong. My carpet flooded and was damaged… See More

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Northwest Crossing Manager

08/21/2019

Dear Valued Resident,It is our goal to strive to provide excellent customer service. Please reach out to us should there be any concerns you have that we may address.Please contact us at [email protected] your service,Michelle HooperProperty Manager

Verified Resident 679817 • vrp • 2019

08/14/2019

The amount charged for rent is not commensurate with the lack of amenities that the community has to offer. The laundry rooms are unsatisfactory. A building with 9 apartment units has only 1 partially functioning washer & dryer. General safety is an overall concern. The contracted… See More

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Northwest Crossing Manager

08/21/2019

Dear Valued Resident,Thank you for taking the time to write a review. Your feed back is invaluable and very appreciated! We do offer other laundry facilities within the community. We are also excited to update you that we have apartment homes that have washers & dryers in them as well!Please reach out to us if you have any questions regarding community patrol. We would be happy to answer them for you.We look forward to hearing from you soon. Sincerely,Michelle HooperProperty [email protected]

Verified Resident 679315 • vrp • 2016 - 2019

08/14/2019

Maintenance respond to calls promptly but most of the building materials are currently old but they have refused to change them. Instead they continue to repair them. But safe and nice enviro to live for you and your kids

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Northwest Crossing Manager

08/21/2019

Dear Valued Resident,Thank you for taking the time to write a review. We appreciate your feed back.Each year we endeavor to enhance our community with projects that focus on the interior and exterior. We typically forward notices updating our residents; however, please do not hesitate to reach out to us should you require additional informationThank you very much,Michelle HooperProperty [email protected]

Verified Resident 293186 • vrp • 1999 - 2019

08/14/2019

Since Morgan Properties took over a few years ago living in this community has been so much better and comfortable. Maintenance I will give a 5 star. Since security came in and patrolling the community at night it has been very peaceful.

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Northwest Crossing Manager

12/22/2016

Great!!! We Love Our Residents & Northwest Crossing. Our goal is to exceed the expectations of our residents and provide outstanding service. Happy Holidays

Verified Resident 679314 • vrp • 2018 - 2019

08/14/2019

It's ok except that I have been dealing with mice and the hallway is not clean constantly, though is close to my job,I will prefer much quite place since it's near to a hospital,there is lot of siren activities,

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Northwest Crossing Manager

08/21/2019

Dear Valued Resident,Thank you for taking the time to write a review.We do offer a comprehensive pest control program, along with common area housekeeping that cleans the hallways multiple times per week.When you have an opportunity, please reach out to us so that we may move forward to addressing your concerns.Sincerely,Michelle HooperProperty [email protected]

Verified Resident 678851 • vrp • 2016 - 2019

08/14/2019

I lived in the community for three years. Things were going well but over time things seemed to go down. A few times very important packages were stolen from my front door, thus forcing me to feel unsafe and move. The leasing office was made aware… See More

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Northwest Crossing Manager

08/21/2019

Dear Previous Resident,We appreciate your residency and the time you spent at Northwest Crossing!I apologize as we are unable to address the concern you experienced with regard to packages without additional detail. However, we do offer a comprehensive pest control program that is free of charge when pest control concerns are reported and would have been able to assist with this service.Once again, thank you for making Northwest Crossing your home!Best wishes!Michelle HooperProperty [email protected]

Verified Resident 678850 • vrp • 2016 - 2019

08/14/2019

customer service from the leasing office staff is the worst. they are rude and have the worst attitudes. When you call its not pleasant thats if they even bother to asnwer the phone. I try to just not even call there. and i have to call… See More

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Northwest Crossing Manager

08/21/2019

Dear Valued Resident,We apologize that this has been your recent experience with our team. If there is any way that we can assist you with any concerns that you may have, please reach out to us utilizing the contact information at the end of this communication.We are currently utilizing our residents' feed back as a tool to always strive to provide excellent customer service by asking you to complete a survey for each contact you have with us before we assist you.We look forward to our next meeting or conversation!At your service,Michelle HooperProperty [email protected]

•

Updated Review

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Features & Amenities

Laundry

Laundry On-Site

General

24-Hour Management Availability
Air Conditioner
Balcony or Patio
Basketball Court
Breakfast Bar
Business Center
Coffee Bar
Courtyard
DishWasher
Disposal
Fitness Center
Microwave
Monthly Resident Events
Picnic Area
Playground
Premium Cabinetry
Refrigerator
Short Term Lease Available
Spacious Closet
Wall to Wall Carpet
Wheelchair Access Available
Window Coverings

Pets

Dogs Allowed
Fee: $250
Rent: $25
Pet Limit: 2
Comments: Breed Restrictions Apply.
Cats Allowed
Fee: $250
Rent: $25
Pet Limit: 2
Comments: Breed Restrictions Apply.

Floor Plans & Pricing

Studio, 1 Bathroom

Price
Price
N/A
SQ. FT.
550 - 850
Available
Avail.
N/A
Model
Studio

View Floor Plan

1 Bedrooms, 1 Bathroom

Price
Price
$1,045 - $1,720
SQ. FT.
725 - 815
Available
Avail.
12 Units
Model
One Bedroom 1 Bath

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
$1,045 - $1,664
SQ. FT.
725 - 890
Available
Avail.
13 Units
Model
Two Bedroom 1 Bath

View Floor Plan

Price
Price
$1,150 - $1,795
SQ. FT.
850 - 940
Available
Avail.
2 Units
Model
Two Bedroom 1 Bath Den

View Floor Plan

2 Bedrooms, 1.5 Bathrooms

Price
Price
N/A
SQ. FT.
1,031
Available
Avail.
N/A
Model
Two Bedroom 1.5 Bath Den

View Floor Plan

Price
Price
$1,315 - $2,085
SQ. FT.
875 - 890
Available
Avail.
2 Units
Model
Two Bedroom 1.5 Bath

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,065
Available
Avail.
N/A
Model
Two Bedroom 2 Bath Den

View Floor Plan

3 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
1,040
Available
Avail.
N/A
Model
Three Bedroom 1 Bath

View Floor Plan

Price
Price
$1,615 - $2,295
SQ. FT.
942 - 1,040
Available
Avail.
1 Units
Model
Three Bedroom 1 Bath

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,250
Available
Avail.
N/A
Model
Three Bedroom 2 Bath

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

When searching for a pet-friendly One-, Two- and Three-Bedroom apartment homes in Randallstown, look no further than Northwest Crossing. Northwest Crossing's convenient suburban location at Old Court and Liberty Road provides you with immediate access to shopping, entertainment, transportation and is directly across from Northwest Hospital. Commuters enjoy easy access to Baltimore's Inner Harbor, Baltimore Washington International Airport (BWI), Owings Mills, Pikesville, and Catonsville. The residents at Northwest Crossing enjoy the comforts of an apartment they are truly proud to call home with wall-to-wall carpeting, fully-equipped kitchens with dishwashers, over-sized closets and expansive balconies. Outside your home, Northwest Crossing boasts a fitness center, basketball court and professionally landscaped grounds with picnic areas. Take pleasure in knowing that our professional management team is here to assist you with any need great or small. We are excited to meet you and welcome you home! Visit us today and see where top-notch apartment living and exceptional customer service become one at Northwest Crossing Apartments.

Office Hours

Sunday: 10:00 AM - 03:00 PM
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers (1)

I can't wait to leave here

Jeryan hill · January, 28 2018 · 2 answers

· Just Now

I am so glad I left there, I hope you have found a better apartment with good staff and services.

honesty123me · April, 03 2018

I am glad I left. I hope you have found a better apartment with better staff and services.

honesty123me · April, 03 2018

See 1 more answer

Frequently Asked

What are noise levels like at Northwest Crossing?
The community is rated 2/5 stars, which is considered having loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Northwest Crossing?
The community is rated 2.3/5 stars, signifying moderate satisfaction on average.

How safe is Northwest Crossing?
The community is rated 2/5 stars, which is considered being slightly safe on average.

How satisfied are residents with the neighborhood
The community is rated 3.3/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 2/5 stars, which is considered being slightly effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 2.33 days to their community reviews in the past year.

Who manages Northwest Crossing?
Morgan Properties

What is the pet policy at Northwest Crossing?
Dogs Allowed
Fee: $250
Rent: $25
Pet Limit: 2
Comments: Breed Restrictions Apply.
Cats Allowed
Fee: $250
Rent: $25
Pet Limit: 2
Comments: Breed Restrictions Apply.

What types of floor plans are available?
Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 1.5 Baths and 2 Beds, 2 Baths and 3 Beds, 1 Bath and 3 Beds, 2 Baths

What is the move-in special?
We are open for in-person tours by appointment. Virtual tours are also available, as well as contactless paperwork. Contact us today for more information.