Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2.33 days |
Contact Property
Northwest Crossing
8601 Gray Fox Road
Randallstown, MD 21133
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2.33 days |
Dear Family Member,We apologize for any inconvenience you may have experienced. Under the circumstances you describe, we are confident that the lease holder's presence to manage valuables left in the home is the correct decision. As a management company, we will continue to protect our residents, past or present.MHooper, PM
Hello Sophia,Thank you for providing feedback. It is invaluable to us. Our goal is to perform excellent customer service. I do not see any outstanding maintenance concerns listed in your resident account; however, please contact us. We would be happy to assist with this and any other concerns you may have.MHooper, [email protected]
Thank you for taking the time to write a review. Your feed back assists us in our goal to always provide excellent customer service. We do not offer security; however, we do have a courtesy officer who can assist with nuisance complaints such as loitering, etc. Please contact us should you require more information. We look forward to Spring and the opportunity to spruce up the entire community. Hope to hear from you soon! [email protected]
Dear Valued Resident,We would like to assist you with any concerns that you may have but required additional information, please reach out to us so that we can do so.We look forward to hearing from you soon.At your service,Michelle HooperProperty [email protected]
Dear Valued Resident,Thank you for taking the time to write a review. Your feed back is greatly appreciated.We apologize that this has been your experience with us and wish to assist you with any concerns you may have.Please reach out to us at your earliest convenience.At your service,Michelle HooperProperty [email protected]
Dear Valued Resident,Thank you for taking the time to write a review. Your feed back is appreciated and invaluable to us.We do offer home that have upgraded kitchens and baths, along with washer & dryers. Please contact the leasing office for additional information.Regarding parking, please reach out to us so with additional so that we may assist you.At your serviceMichelle HooperProperty [email protected]
Dear Valued Resident,Thank you for taking the time to write a review and allowing us an opportunity to assist you.Please contact us at your earliest convenience so that we may do so.We offer various options that would allow us to move forward to resolving your concerns.At your service,Michelle HooperProperty [email protected]
Dear Valued Resident,Thank you for taking the time to write a review. Your feedback is invaluable and greatly appreciated.We will continue to make our community sparkle and shine, and we hope you like the way our new feature feather flags welcome you as you enter Northwest Crossing!Please do not hesitate to contact us if we can be of assistance at [email protected],Michelle HooperProperty Manager
Dear Valued Resident,Thank you for taking the time to write a review. Your feed back is greatly appreciated. We will endeavor to resolve any concern that you may have. Please advise if the pest control program we have in place is not working, so that we can revisit and implement a plan that will produce results.We look forward to hearing from you soon.At your service,Michelle HooperProperty [email protected]
Dear Valued Resident,We can assist you with the concerns reflected in your review. Please reach out to us at the contact information detailed below.Thank you for taking the time to write a review. It is greatly appreciated!At your service,Michelle HooperProperty Manager
Dear Valued Resident,Thank you for taking the time to write a review.Your feed back and greatly appreciated and invaluable to us. We would love to assist you with the concerns detailed in your review.Please reach out to us at your earliest convenience.At your service,Michelle HooperProperty [email protected]
Dear Valued Resident,Thank you for taking the time to write a review.We can assist you with any outstanding service you may have. Please reach out by way of the contact information below.At your service,Michelle HooperProperty [email protected]
Dear Valued Resident,Thank you for taking the time to write a review. Your feed back is greatly appreciated.We can assist you with any outstanding maintenance concerns you may have. Please reach out to us by utilizing the contact information detailed below.At your service,Michelle HooperProperty [email protected]
Hello, Kitchen doors are currently being replaced and the entire property will eventually be completed. Some doors have been replaced near the leasing office recently. However, our contractor are currently replacing kitchen doors on Beagle and Fox Cliff Court which isn't near rental office. If you would like to discuss your door, please contact the office at 410-655-3000. Have a Great Day
Dear Valued Resident,Your review is very much appreciated!Please advise if we can be of assistance in any way.At your service,Michelle HooperProperty [email protected]
Dear Valued Resident,Thank you for taking the time to write a review, your feed back is greatly appreciated.We do offer clothes care facilities throughout the community, as well as in home washers and dryers.We are unable to address your parking concern without additional detail; however, please reach out to us and we will be more than happy to assist.At your service,Michelle HooperProperty [email protected]
Dear Valued Resident,Thank you for taking the time to write a review. Your feed back is truly appreciated!Please do not hesitate to reach out to us if we can be of assistance.At your service,Michelle HooperProperty [email protected]
Dear Valued Resident,We apologize that this has been your recent experience with maintenance.We do offer 24 hour maintenance service for emergencies such as some of the items you have mentioned. Typically these calls are catalogued and follow up is performed.However, it appears as though you currently have outstanding maintenance concerns. Please reach out to us so that we can be of assistance. At your service,Michelle HooperProperty [email protected]
Dear Valued Resident,It is our goal to strive to provide excellent customer service. Please reach out to us should there be any concerns you have that we may address.Please contact us at [email protected] your service,Michelle HooperProperty Manager
Dear Valued Resident,Thank you for taking the time to write a review. Your feed back is invaluable and very appreciated! We do offer other laundry facilities within the community. We are also excited to update you that we have apartment homes that have washers & dryers in them as well!Please reach out to us if you have any questions regarding community patrol. We would be happy to answer them for you.We look forward to hearing from you soon. Sincerely,Michelle HooperProperty [email protected]
Dear Valued Resident,Thank you for taking the time to write a review. We appreciate your feed back.Each year we endeavor to enhance our community with projects that focus on the interior and exterior. We typically forward notices updating our residents; however, please do not hesitate to reach out to us should you require additional informationThank you very much,Michelle HooperProperty [email protected]
Great!!! We Love Our Residents & Northwest Crossing. Our goal is to exceed the expectations of our residents and provide outstanding service. Happy Holidays
Dear Valued Resident,Thank you for taking the time to write a review.We do offer a comprehensive pest control program, along with common area housekeeping that cleans the hallways multiple times per week.When you have an opportunity, please reach out to us so that we may move forward to addressing your concerns.Sincerely,Michelle HooperProperty [email protected]
Dear Previous Resident,We appreciate your residency and the time you spent at Northwest Crossing!I apologize as we are unable to address the concern you experienced with regard to packages without additional detail. However, we do offer a comprehensive pest control program that is free of charge when pest control concerns are reported and would have been able to assist with this service.Once again, thank you for making Northwest Crossing your home!Best wishes!Michelle HooperProperty [email protected]
Dear Valued Resident,We apologize that this has been your recent experience with our team. If there is any way that we can assist you with any concerns that you may have, please reach out to us utilizing the contact information at the end of this communication.We are currently utilizing our residents' feed back as a tool to always strive to provide excellent customer service by asking you to complete a survey for each contact you have with us before we assist you.We look forward to our next meeting or conversation!At your service,Michelle HooperProperty [email protected]
N/A
550 - 850
N/A
Studio
$1,045 - $1,720
725 - 815
12 Units
One Bedroom 1 Bath
$1,045 - $1,664
725 - 890
13 Units
Two Bedroom 1 Bath
$1,150 - $1,795
850 - 940
2 Units
Two Bedroom 1 Bath Den
N/A
1,031
N/A
Two Bedroom 1.5 Bath Den
$1,315 - $2,085
875 - 890
2 Units
Two Bedroom 1.5 Bath
N/A
1,065
N/A
Two Bedroom 2 Bath Den
N/A
1,040
N/A
Three Bedroom 1 Bath
$1,615 - $2,295
942 - 1,040
1 Units
Three Bedroom 1 Bath
N/A
1,250
N/A
Three Bedroom 2 Bath
When searching for a pet-friendly One-, Two- and Three-Bedroom apartment homes in Randallstown, look no further than Northwest Crossing. Northwest Crossing's convenient suburban location at Old Court and Liberty Road provides you with immediate access to shopping, entertainment, transportation and is directly across from Northwest Hospital. Commuters enjoy easy access to Baltimore's Inner Harbor, Baltimore Washington International Airport (BWI), Owings Mills, Pikesville, and Catonsville. The residents at Northwest Crossing enjoy the comforts of an apartment they are truly proud to call home with wall-to-wall carpeting, fully-equipped kitchens with dishwashers, over-sized closets and expansive balconies. Outside your home, Northwest Crossing boasts a fitness center, basketball court and professionally landscaped grounds with picnic areas. Take pleasure in knowing that our professional management team is here to assist you with any need great or small. We are excited to meet you and welcome you home! Visit us today and see where top-notch apartment living and exceptional customer service become one at Northwest Crossing Apartments.
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Contact Property
Northwest Crossing
8601 Gray Fox Road
Randallstown, MD 21133