Review History for Kelly_L274

Mira Upper Rock


Review Author Icon

Kelly_L274

prospective ā€¢ Visited 2017

8/7/2017

We went to the Gables Upper Rock because of their location and price, and did everything needed prior to move in- paid an application fee, picked an apartment and paid the pro-rated amount for said apartment and parking. However, we had to email and call multiple times just to get a lease provided to us- less than 10 days before our move-in date! Then, 3 days prior to our move-in date we received an email saying there was a problem and we should call. I called and called and no answer- eventually we got the leasing "professional" we were dealing with to call us. There was a "pest concern" that might delay our move-in date- maybe not, but maybe a day or two.. we wouldn't know until Thursday, the day before our move. Again, we had to call and call, and email a few times, before we received an email back at 3 pm the day before our move, saying they had to remove our apartment from the market due to this "pest concern". We went straight to Gables where the staff made us sit around waiting about 45 minutes before someone showed us a couple of available apartments. However, then at almost 6 pm, we were told the new apartment (that we weren't even crazy about- and was in a different building with basically zero amenities) was $200 more a month and they weren't willing to honor our lease pricing. We chose to leave, possibly not having anywhere to move into the next day rather than continue to do business with these people- and pay more money to live in a pest infested environment. Thankfully we got our money back- 3 weeks later with no customer service or acknowledgement from any managers after putting us through this ordeal. Worth noting, when we asked why the apartment was even listed in the first place, the leasing agent told us he had no idea why they would list the apartment, acknowledging it was negligent on their part- they had issues and concerns with this tenant well before their move out. And when I asked what kind of pests, he just cringed and said "eww you don't want to know" Luckily, the Camden Shady Grove staff was AMAZING and got us into a better apartment down the street within 18 hours!
    Manager

    8/10/2017

    Gables Upper Rock
    Thank you for your feedback! We understand the frustration caused by our inability to move you into your originally selected home. We are truly sorry that one of our other floorplans didn't work out, but we do wish you the best of luck in your new home. If you ever need anything, feel free to reach out to us at UpperRock@gables.com. Thank you again!

    Review 18 out of 134

    Share This Review

    Contact Property

    Mira Upper Rock

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review