Review History for snanda88

The Fenestra at Rockville Town Square


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snanda88

Resident 2015 - 2018

1/10/2018

So I reviewed this place before and am changing my 5 to a 2.. that is how bad it has gotten since we got new management. The new mangement team is rude, disrespectful, unresponsive, and do NOT care about their residents. I have called multiple times for maintance issues in which each time someone would "follow up with me"... it has been 3 months and no one has EVER followed up with me. I have called and gotten hung up on MANY times. I have emailed and no response. The fire alarm has gone off more times in the last two months than in the 3 years I have lived here- and there has not been any communication as to what happened or to why the fire alarms are going off at 2 am and random times. The gym has never been the best, and although I have been hearing that they are going to update the equipment since we moved here, they have not. BUT it does not look like it has been cleaned in a while- and there is always a strange smell in the gym. The door is always unlocked- which means anyone can just come upstairs and not have to be buzzed in. The elevators ALWAYS smell bad. During the snow storm, they did not clean the entry ways for the garage for a while and did not lay salt down inside the garage until the next day! The only reason I gave "Staff" a 2 and not a 1 is because of Lisa. She is a great concierge. She talks to you and knows everyone by name, and seems to care about what is going on. The rest of the staff- could care less as long as your check clears on the first of the month. I'm SO disappointed how quickly things have gone from great to terrible. You guys need to step it up and work on building a better relationship with your residents. There was no holiday party this year nor any meet and greet with the new management company staff. Nothing to show that they care or want us to feel welcomed.

    Review 21 out of 101

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    The Fenestra at Rockville Town Square

    March 2024

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