Resident • 2017 - 2019 Not Recommended
Mixed review. Since VanMetre took over as the management company, they have done a MUCH better job at running this apartment than Kettler did. Logistically, it now is run how you would expect a normal apartment complex to be run. I have had no issues with the online payment system/balance, phone calls/emails have been returned, and maintenance requests are addressed in a timely manner. So as a management company, I give them 5 stars. However, my rating is for the actual apartment itself. It is an UGLY EYE-SORE. There are nasty spots, stains, dirt, animal business, and structural damage all over the building, parking lot, stairwells, and walkways. When you take a tore, walk up the stairwells and around the complex. It looks disgusting. The parking lot is also pretty filthy, although they have greatly improved the dumpster overflow issue that was present with Kettler. The laundry room is also filthy. The vast majority of people who rent here are not high-income, so it may not be an issue for everyone, but if you prefer modern/new apartments, this complex will not work for you. Although the trade-off is that this is the reason these apartments are significantly cheaper than the other, mostly high-end/modern apartment complex in the Shady Grove area. Also, as mentioned, there are more lower-income residents here (not very many professionals/young professionals), so you will have to deal with issues like smoking (even though it's supposed to be a smoke-free apartment complex), noise, and lack of cleanliness/general up-keep that you wouldn't deal with in the higher-end apartment complexes (with more professionals/young professionals). Additionally, you will see eviction notes on doors throughout the complex. While Kettler was the management company, they actually put all of the possessions of an evicted resident's on the curb at the entrance of the apartment (just an example of the types of residents who rent here). I am trying to save money, so for me the negatives are worth the trade-off, but just be aware that the price is much cheaper for a reason.
The Flats at Shady Grove Manager09/26/2019
We appreciate your review and feedback. Thank you for your kind words about Van Metre Management. We are still working hard to improve the amenities and conditions of the overall community and will continue to do so. We look forward to seeing you around the community. Vanessa Mahmoodi, Property Manager
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