It has been an awful experience. We are looking forward to moving out soon. Starting with when we scheduled our first tour, we were stood up for 3 hours and had to reschedule. We were given an apartment with extremely dirty air ducts and windows without window screens. I've had to tap FPR10 air filters over air ducts to prevent breathing in all the dust that comes out the vents. I have bought a total of 12 air filters from home depot since ive moved here back in March. I have an infant, my wife and I, we all wake up every day congested from the poor air conditions of the apartment. This place has been run down and the facility is in very poor condition. Water and AC are shut off almost every week for "repairs". Supposedly this facility abides by a no-smoking policy, every tenant smokes as they please. Tenants even smoke marijuana freely. Just walking within the facility, the air reeks of marijuana. Tenants also park as they please, taking up to two parking spots at a time. This place is unsafe. Tenants are not held accountable for not following the rules. Staff is also rude and unwelcoming. Mail gets lost and staff does not seem to have a sense of direction. When it rains, the hallways flood leading to apartments flood. This is a slipping hazard. To summarize, this apartment complex does not provide a liveable clean safe environment. It's really shocking how much this facility has been run down and nothing is done about it.
The Flats at Shady Grove Manager10/08/2019
I'm sorry to hear about your negative experience at The Flats at Shady Grove. Van Metre took over management late last year and had been diligently working to improve the living experience. We would love to speak with you further about all the issues you are experiencing if you wouldn't mind stopping by the leasing office at your earliest convenience. Vanessa Mahmoodi, Property Manager