Review History for anonymous

Mill Pond Village


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anonymous

Resident 2012 - 2013

9/10/2014

I lived in Mill Pond for one year, and had an awful experience with the staff in the main building. We always paid our rent on time, never had a complaint, and kept our apartment very tidy. The main issue I had was with their incorrect filing of our lease as well as the customer service we received. Our lease was filled in their system as a 12 month lease, even though our lease clearly states 9 months. Because of this, when we attempted to leave at the end of our lease, with given notice, we were denied. Why? We didn't give enough notice. We gave 60 days notice & 30 days notice. We also did not receive a renewal form (because we were in their system as a 12 month lease, therefore one was not generated for us). We were told we would move out when our 9 month lease was up, but we would continue paying rent until a new tenant was found. I told the manager this was unfair, and she told me it was my fault for not giving proper notice. On top of that we were charged a late fee for an overdue rent. I had a timestamp for paying the rent on time, showed it to the woman in the front office, and she told me she couldn't do anything to change our late fee. We went back and forth for days until she finally relented. The management was headache, make sure you're diligent in your paperwork and I would give at least 3 months notice on moving (even if your lease is UP). The apartments are really beautiful however, and the location is fantastic. The grounds are kept really nice and the people in our section were very friendly.

    Review 10 out of 92

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    Mill Pond Village

    March 2024

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