Review History for Lolita69

Glen Willow Apartments


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Lolita69

Resident 2001 - 2011

4/26/2011

In Response to Honesty

I TOTALLY AGREE with Honesty's review of Glen Willow Apartments. I have been a Glen Willow resident for well over ten years and I have witnessed the total degradation of the entire complex. There are major electrical problems due to cross wiring, old plumbing fixtures and pipes, cracks in the walls and ceiling, leaks in the bathrooms, etc. The rents are increased EVERY year without good cause! They seem to go up on the rent just because they can! The rental rates vary depending on whether or not you are liked by the property manager (or wether or not you live in one of the POORLY "REMODELED" units). Being liked means that you have to sit down in the rental office with her for hours at a time sharing your personal business. Tenants pay different monthly rental rates for the same two bedroom units and the rates vary tremendously. For example, some tenants are paying 1055 for a one bedroom unit while others pay $1184 for the same unit! Can someone say "Where is the consistency and equality???" Then, there is the issue of the INEXPERIENCED, UNPROFESSIONAL, DANGEROUS, maintenance staff. I have seen a constant turn around in the maintenance staff since the original maintenance staff left. In the past five years, Glen Willow has had about 6 different maintenance workers, all of whom don't have the experience needed to keep the property well maintained. I even witnessed one maintenance guy get into a verbal argument with one of the tenants right in front of the property manager! She did absolutely nothing to intervene. Maintenance staff lie on the residents and there is nothing done about it even when it has been proven that they have lied! Having ineperienced/unprofessional maintenance staff can lead to a MAJOR CATASTROPHE and I just pray that no one gets seriously hurt. There was a gas leak that only a few of the residents were informed of; the laundry rooms are constantly broken in to and the building are unsafe because there is no controlled access entry so ANYONE can come into the buildings and do things like use drugs and have sex in the basements/laundry rooms. The buildings are not kept clean, but the landscaping is kept looking marvelous. The property manager cares more about attracting new tenants than showing appreciation and gratitude to the longtime residents who have been here! There is never any consistency in information given to the residents and there is a huge lack of communication between management and the residents. Management NEVER shows any type of customer (tenant) appreciation. There are other properties who do things like give have back to school/summer jam cookouts for the children/tenants; but not Glen Willow. Dreyfuss is too busy collecting rent/increasing rent and hiring inexperienced maintenance staff to even care about the very people who keep them employed! If it weren't for the tenants, then they wouldn't be employed (at least not at Glen Willow)! The apartments are old and outdated and if you are lucky (or unlucky) enough to get a remodeled unit, then you will see that the remodeling is a "botched" job! You can hear your neighbors walking over top of you as if the floors are going to cave in; the water has an awful "sewer" smell to it; and the heating/ac units are so outdated that your electric bill is higher than people who have 5 bedroom single family homes! I personally don't believe that you should make complaints without offering some possible solutions, so here they are: #1 - STOP INCREASING THE RENT DURING THESE HARD ECONOMIC TIMES WITHOUT MAKING IMPROVEMENTS (e.g. replacing ALL of the HVAC units, getting controlled access entry doors, or at least pay for a security detail; #2 - HIRE COMPETENT, SKILLED MAINTENANCE STAFF #3 - SHOW THE TENANTS (NEW AND OLD) SOME APPRECIATION

    Review 18 out of 32

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    Glen Willow Apartments

    March 2024

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