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Somerset Woods

1833 Richfield Drive

Severn, MD 21144

 
 
 
 
 
 

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  Verified Resident 789755
vrp · 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/11/2020
First I moved in at the Orchard at Severn. They moved me in with a complete roach infestation which then was carried onto my home at Somerset Woods and it has escalated on and off over this last year. I have never lived somewhere where the maintenance takes weeks to complete small requests. Pest control comes out and it seems they have done nothing. I've only ever chatted with one kind office associate, the rest of the ladies are unprofessional and rude. I've had electrical issues which led to no electric and AC for 12 hours. When they came to fix it they made a very large hole in the wall and it's now been over a week. No one has come in to cover the hole. My ceiling has leaked several times. My washer broke at one point and I went two days without washing clothes which is incredibly inconvenient for a mom of two small children. The dishwasher smells horrid when it's running - like something is burning. Overall I give this place a 1 out of 5 stars. If you want a cheaper apartment in a subpar area with good space, go ahead and live here. But you'll be living with many issues in your home, and an unhelpful office and maintenance staff.
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Somerset Woods Manager

07/16/2020

Thank you for taking the time to review our community. As management, we take all comments, positive and negative, very seriously. Our goal is to provide the finest customer service, and I am sorry that we have not met this goal for you. I assure you that your situation is not typical. I invite you to contact me personally to discuss your particular experience, so that a proper investigation into the issue may take place. I can be reached at 410-683-7000. Perhaps, with better understanding, we can change your mind about our community. Sincerely, Molly C. Community Liaison

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